Reviews for The General® Auto Insurance

I can't imagine a easier way to purchase auto insurance than through The General's app. You simply tell them your zip code, year, make and model of your car, the type of coverage you need and instantly you're given a quote, they even offer instant price comparisons with other national insurance companies. You are also given a few flexible payment options, all with low down payments and monthly installments. It's literally that simple, the entire process took me about 10 minutes🙋‍♂️

I usually pay my bills through the app and paid my renewal premium 3 businesss days before it was due after constantly getting an error and told my username and password were not found I was able to get in a day later. So now I'm trying to get in to the app and website both to get my renewed policy docs and both are down. This is horrible when you say you streamlined the app and cleaned it up so I'm thinking of switching insurance if I can't access the company who writes my policy. Terrible

I haven't used it (the app) much so that's why I only give 4 stars. But I do really appreciate the option to be able to cancel auto pay. It seems that a lot of things you can't opt out of automatic payments when you're first starting out. It's just easier for me to make manuel payments. Also, right at my 6th month anniversary as a new driver, my premium has dropped by $65.00. So I am super excited cause I feel like I'm already paying way too much. So this is really cool! 😎 But so far so good!

Th app is pretty helpful. It even gives me split payment options. Has not failed me yet. All payments go through on time. I only said four stars because it's almost impossible sometimes to get my notifications saying that The General app is running in the background to go away. Other than that the app is GREAT!

We have had the General for awhile (years). And the app is pretty simple to use, except deleting and adding vehicles. That was a couple years ago and I think that was one of the bugs that was worked out because I just did that recently and it was a lot better and easier to use. We've liked the General since we first got our policy, even with the little mishaps.

The app has no easy way to submit the documents they requested for proof of who is being covered and who is not in the household. I also tried to submit proof of a not-at-fault accident and have been unsuccessful with submitting that as well. The customer support when I have called are nice enough but either don't know enough or haven't been properly trained. Customer support is also very slow to respond. I am unimpressed.

Easy, quick and convenient way to get insurance. There are a few fees that I think should be eliminated such as a policy fee and an installment fee but otherwise everything is explained in detail and easily understood. As with any insurance, prices are higher than they should be. But, overall great understandable customer service and easy to manage.

Account creation and login process is horrible. Went to log in and entered my policy number and was told I need to enter my password. Never was asked to create an account before so didn't have one. Tried signing in with Google and it didn't work. Told me to make an account so I did. After creating an account, tried signing in and it gave me an error. Restarted the app and went to sign in. Again, it said no account exists. Took me over 20min of my life to figure out how to get in: use password

Wont even download, its been swirling for a half hour, i turned my phone off & on, downloaded another app in under a minute, what the heck!? Even worse is the reason Im trying to download this app is because I was online signed into the general & couldnt edit my policy coverage, it kept stopping up- that -General was having technical difficulties- everytime I got into my info & about to start the new quote- NOTHINGS WORKING! GRRR! I tried to call but its closed of course. Should be 24/7 C.S.

Good app. could be a bit better though. I notice that I have to enter password 2-3 times for it to log in. It is same password that I type over and over, so that is a little annoying. So to avoid that, I went ahead and started using my thumb print as a way to log in. So much easier. But if the print wasn't on option on my phone, like it is with so many phones, then others are probably having that issue too...Also paper copies should be an option.