They have phenomenal customer service, but their fulfillment and stocking systems are broken. You can order next day shipping, but they won’t tell you that the lenses you ordered are out of stock. So the next day will come and go, and you might not even be notified. If you check your order on the […]
Reviews for 1800 Contacts - Lens Store
β Back to 1800 Contacts - Lens Store20 reviews
Super easy to navigate and they did an eye test virtually for me because I didn’t have a recent prescription. I only gave it four stars because when I went to reorder they automatically selected daily lenses(which I have never used) that would have cost 700 versus my normal ones that are 70 a box. […]
App is good for ordering your contacts, but that is it. Lens gauge is broken, just reinstalled and now it doesn’t count down at all. I had reinstalled because it didn’t ever notify me when it was time to change my contacts, as someone who wears their contacts for 30 days, this was the most […]
Last time I placed my order, it took way longer than the guaranteed 5-7 business days to arrive. This time, I tried to take the online vision exam to expedite the process. Every time I click the button to take the exam, the app gets stuck loading infinitely. Pressing back doesn’t help and I can’t […]
App was terrible to navigate. Used web browser, just as bad. Found it very difficult to place an order, save a reciept, and locate the out of network form. Edit: Tried ordering again…this is the second order they decided to change without contacting me. Be careful if you have unique orders, they obviously can’t process […]
This app couldn’t have been simpler to use. This was my first use and I had a question about entering my prescription manually, so I called. My wait was very short for a kind, helpful representative whose first language seemed to be English! I went back to placing my order, which I completed quickly and […]
Puts contacts you’ve never ordered first in the list of previous ordered contacts and tricked me into buying them. Ended up up paying way more for contacts I didn’t want and doesn’t give you an option to cancel the order even right after ordering. Be wary using this app, used to be good, but now […]
Ordering with the app is ridiculously easy! I almost wasn’t sure I’d completed my order the 1st time I used it because it was so fast! I’ve been a customer for 17 years, & this company is fantastic – always has great customer service. The lens gauge to remind you when to change them was […]
I actually love this app lol. I barely review anything ever but this one is just too convenient. You can either upload your prescription from your doc or they do an express eye exam which is pretty darn accurate. I dont know if it’s technically more expensive than going to an optometrist but it’s way […]
This app was very easy to use and it made finding and ordering contacts an easy process! One flaw is that I couldn’t zoom in on the picture of the box of the contacts to make sure it was the right one, I couldn’t see the tiny lettering and it wasn’t in the title, so […]
Quick and Painless. I really thought that finding the new transition lenses would take a lot of research, but instead 1 800 was quick on the uptake and I even got a hefty discount for buying in bulk. The app definitely sped up the already relatively hassle-free experience. The slowest part is waiting approximately 24 […]
I think the app is really convenient and remembers your pay information so you can just click on a quick button to reorder. However they do take advantage of long time customers by jacking up the price of your contacts over time. I never checked other retailers prices before because of the convenience of the […]
It was super fast, super convenient and just a tad cheaper than all other quotes that I had gotten for my very strong prescription right lenses. **UPDATE** Used the app to purchase, recieved an email saying couldn’t ship until my script was verified, which I had already done. So signed up for texts and was […]
Great app, or at least it used to be. Not sure when it was updated, but lost Lens Gauge on this app. I used it to keep track, although I somewhat know upstairs, I have forgotten a time or two. Now it’s no longer an option on Android. I have access to iOS and it’s […]
Easy to use, just be careful on the last step you click “subscribe” to their auto shipping it submits your order immediately without allowing you to review or edit, so not to happy π€¨! Plus it said that if I downloaded the app. It would give me free shipping well that didn’t happen, it charged […]
It was easy to sign up. Easy to verify Rx. And shipping was amazingly fast. But they charge almost 3 times MORE than my eye doctor for the exact same contacts. Can’t explain why. The manufacturer sets a price and my Doc charges the same. 1800contacts charges more than double. I understand they gotta make […]
App will no longer work on my Android, I have auto updates on, restarted my phone, uninstalled, and re-installed the app. Open the app, and once I try to click anything, it crashes. If i google 1800 contacts and click the link, it takes me to the app and lets me navigate the app, but […]
I want to start out with the positive. The app is great, and prices are awesome. The contacts fit well. The only thing in disappointed in is the color of the contacts. I ordered amethyst, and you can’t even tell there’s any purple when I put them on. I’ve been trying so hard to find […]
it works to hold onto your information just like a website with cookies. It’s convenient if you already know the exact contact brand you want, but if you are new and trying to compare prices, it doesn’t show you unless you click through and run your insurance and get to billing before it shows you […]
very easy to order and reorder.. great prices depending on the specific brand, though! The ” higher end” brands are only a few dollars cheaper than at the optician .But the lesser known brands are very cheap! like the Aqua soft lenses! sometimes there is inconsistency re: when the contacts arrive, with the standard shipping..other […]