They have phenomenal customer service, but their fulfillment and stocking systems are broken. You can order next day shipping, but they won't tell you that the lenses you ordered are out of stock. So the next day will come and go, and you might not even be notified. If you check your order on the app, it'll say that it hasn't shipped yet. You then have to contact them to fix your order. And that doesn't always resolve the issue. Extremely frustrating when you're trying to time your shipping.
Keri
Super easy to navigate and they did an eye test virtually for me because I didn't have a recent prescription. I only gave it four stars because when I went to reorder they automatically selected daily lenses(which I have never used) that would have cost 700 versus my normal ones that are 70 a box. I'm assuming they're trying to promote it or something but with one click to pay options since my card was saved and Google pay is also an option I imagine some people have gotten an upsetting surprise
A Google user
App is good for ordering your contacts, but that is it. Lens gauge is broken, just reinstalled and now it doesn't count down at all. I had reinstalled because it didn't ever notify me when it was time to change my contacts, as someone who wears their contacts for 30 days, this was the most useful feature of the app, which now doesn't work.
Shadonic
Last time I placed my order, it took way longer than the guaranteed 5-7 business days to arrive. This time, I tried to take the online vision exam to expedite the process. Every time I click the button to take the exam, the app gets stuck loading infinitely. Pressing back doesn't help and I can't click anything on the screen. I swear this app tries its hardest to make it near impossible to re-order contacts.
Jaime Graves
App was terrible to navigate. Used web browser, just as bad. Found it very difficult to place an order, save a reciept, and locate the out of network form. Edit: Tried ordering again...this is the second order they decided to change without contacting me. Be careful if you have unique orders, they obviously can't process those and change it without permission.
A Google user
This app couldn't have been simpler to use. This was my first use and I had a question about entering my prescription manually, so I called. My wait was very short for a kind, helpful representative whose first language seemed to be English! I went back to placing my order, which I completed quickly and easily. We'll see how the service goes, but one experience with the app was great.
Dustin Thompson
Puts contacts you've never ordered first in the list of previous ordered contacts and tricked me into buying them. Ended up up paying way more for contacts I didn't want and doesn't give you an option to cancel the order even right after ordering. Be wary using this app, used to be good, but now just relies on misleading you into purchasing what you don't want for more money. Just a cash grab, find a better place to order from than this shady app.
Tasha J
Ordering with the app is ridiculously easy! I almost wasn't sure I'd completed my order the 1st time I used it because it was so fast! I've been a customer for 17 years, & this company is fantastic - always has great customer service. The lens gauge to remind you when to change them was an awesome feature, but got removed in an update. We asked them to bring it back, & not only did they do that, they also replied to our reviews. Thank you - because of you, we can all see better!
Jason Breininger
I actually love this app lol. I barely review anything ever but this one is just too convenient. You can either upload your prescription from your doc or they do an express eye exam which is pretty darn accurate. I dont know if it's technically more expensive than going to an optometrist but it's way more convenient and for that, I'll happily pay 35 bucks for contacts.
A Google user
This app was very easy to use and it made finding and ordering contacts an easy process! One flaw is that I couldn't zoom in on the picture of the box of the contacts to make sure it was the right one, I couldn't see the tiny lettering and it wasn't in the title, so it took me a while to realize I'd found the correct contacts. However, searching, selecting, ordering, paying, and adding your prescription is an easy process!
