Update 11/23 I have reported this time and again. It took me over an hour just to make a $20 order on this app! Horrendous! Consistently crashes and freezes. I've tried using this app to order for delivery twice now, and both times, the app crashed at least 5 to 7 times during my ordering process. I had to exit and clear the cache each time before going back into the app to continue my order. Many times, while changing screens, the app will just freeze and then close out on its own.
Jimmy Conway
I'm not sure if I'll keep using this app or not. I've been bombarded with emails for all kinds of offers, but when I go to use them they usually don't have the product advertised. And now to make things worse, to get all this free stuff you have to download a separate 7-Eleven "delivery" app, which only attempts to charge outrageous fees and tip the drivers before your order is placed. Customer service in my book is based on what you get, the experience. Not what you hope for. Get it together!
Douglas Reid
In the Phoenix, AZ area, at least, many clerks across multiple stores are inadequately familiar with the features of the app (e.g. scan and go). This makes something installed for convenience a marked inconvenience. The only silver lining is some occasionally decent deals. However, for me, these are rapidly approaching the point where they're not worth the hassle of dealing with poorly trained, and occasionally rude, clerks.
Zeke Harding
I got the free trial for 711 gold, and for some reason it charged me 3 dollars (in 3 desperate 1 dollar charges) before almost immediately refunding me. I never made any transactions, and even canceled the subscription beforehand so I wouldn't get charged at the end of the 30 days. it's technically not a problem, because it gave me the money back, but I still find it suspicious that it would randomly charge me unprompted like that.
Ro
7-11 used to be a good brand of stores to find what you need at a decent price but now days the food they have sucks. The stores are gross. The app is only slightly useful if you want delivery of stuff but the other delivery apps are easier and more convenient to use . Also the consistency from store to store is lacking and the scan to pay function doesn't work at 80% of the stores because they are owned individually and the owners don't keep up with maintenance.
Preston Macintosh
Just in the last week, I've probably saved like $30 with those "Spend $30, get $20 Off" kind of deals! But, you have to open the app to see it, from what I've noticed... Unless, I have my notifications turned off! Either way, some great deals! I'm almost done with my 7Now Gold 30 day free trial, and if money wasn't funny, I might've kept it! Saved WAY more, bro. Thanks, 711! Eapecially, during these hard times 🙏🏽😞🙏🏽!!!
Brendan Duffy
points expire way too quickly. If you don't want your points to expire you have to make a purchase every 90 days. This wouldn't be so bad if the weather was good, but I live in Canada where it's freezing cold 4+ months out of the year. I'm not going to go out in -40c weather so I can stop my points from expiring. Now I'm out 3000 points. If points didn't expire for 5-6 months that would be a lot more tolerable. Some places' rewards points don't expire for a whole year, so I think I'll buy there
Victor Baeza
The reload wallet is very poor on the UI, clicked to load from my debit card and there was no change. Thought I had misclicked, so I clicked again and then it was a double-charge. Happened multiple times (it's my bad at that point, I guess). I'm going to use that balance eventually, because it's not like gas is very optional but that makes me regret bothering with the app.
A Google user
Friday, July 11th, 2025: I am downgrading my review from five stars to two stars. The app is misleading. Reward points are worthless because you still have to pay something for merchandise no matter how many points you have, no matter how many points you trade in. Not long ago you could cash in your points for your reward and not have to pay anything. Now you could use a thousand points for a cookie and still have to pay .69 for it. Not worth it. Bring back the old rewards.
The Dongsmith
I can't use the app to order at all. I try to order something and it says I'm in a different country than my account is registered in. Then I look at my "recent purchases", which I haven't done recently at all, and it tells me I bought things in a bunch of different countries using various different payments. This app is a mess. Edit: Now the app won't even stay open. It just closes as soon as I start it and the only way to fix it is to reinstall, but even that's a temporary fix at best.
