I wish 0 stars were an option. This app will routinely allow you to make orders and believe you will receive them.....only to cancel them more than an hour afterwards, all while continually sending you updates that falsely advise you of updates on the status of the order. Then, refunds are inevitably slow to process. Used to spend a few hundred dollars per month at this store and on the app, through food orders, lottery, coffee, soda, etc., but I AM DONE WITH THIS COMPANY!!! UNACCEPTABLE!
Cassandre Hunt
Only reason there are 2 stars is because it use to function fine, and the convenience when you don't have a vehicle is awesome. Plus it's the only thing we found nearby that delivers cigarettes. However the app had numerous glitches, and support didn't seem to care when brought to their attention. It's awesome when the app offers a $20 off $30 or something coupon, but not when the app bugs out the whole day that limited time deal is being offered. Now the app can't even process payments. Ughh.
Jon Lyons
Out of all the apps I've had over the last 10 years, this is the worse. I've had to contact customer service multiple times. The app would pull the money from my account and then promptly post a payment failure notice. So, after the app takes money out for hours or days, you still get no service. On 2 occasions items were left out of the order and no refund was made. I've never rated an app this low before, but 7elevens low, low, low customer service has earned it.
A Google user
The app works well; its easy to navigate and understand. The service itself is mediocre at best. My first order was over an hour late with no updates sent to inform me of a delay. The customer service line is an answering machine (even after stating there were 0 customers ahead of me). That being said, if you want something delivered from 7-11 and dont mind waiting upwards of an hour past the quoted delivery time, this is the app for you.
Kenneth Walton
Horrible Horrible Horrible. Finally got smart and am uninstalling the app. On multiple occasions they had me waiting over 1.5 hours for delivery from a store less than 2 miles away, and then cancel the order. Also had multiple instances where the payment would leave my account and could be seen as paid, but would show up as unpaid in their system. Then have to wait a day for them to release the funds. Also, when the mess up the order, you have to call in to get refund. Total pain.
Natasha Ewens
The app rarely actually works. I tried about 15 orders and only 3 of them ever worked. The rest either give a payment error, say my card was declined (when it wasn't), gives a processing error, or goes through, only to cancel immediately or within a few hours (after not properly processing right away). The store told me it processed in their system in that case, but that it was "canceled by user". It wasn't. The app just tries to find every which way to not actually let me use it as intended.
Thor Svendsgaard
The app sent the delivery driver to a 7-11 location that didn't exist and they were not able to redirect to a real location address to fulfill the order. The contact support link in the app straight up doesn't work, I had to look up the customer support number online. To top that off I was on hold for 20 minutes, 20. Minutes. Just to talk to someone. It got sorted out eventually but what an awful experience.
Ashiqur Rahman
Way too many bugs and glitches in the app. Sometimes the "go to checkout" button disappears. Sometimes it would show an item is in stock but once you go to your cart it shows its unavailable. Sometimes in the homepage it will show an item is available but once you click on the item it shows the item is unavailable. The search button doesn't show all the items available with a key word. The delivery and pickup switches without asking the user. The UI and animation jitters or lags severely.
A Google user
The app is inconsistent. One day it will accept my card and the next day it won't. it's annoying, the tracking system needs serious work. like I am loyal customer of 711. and you've been around for so long you would think you guys would put more effort in service, I have had orders come late and sometimes they won't even have items that are listed. your inventory on the website doesnt match your stores. it needs more variety. very disappointing.
Jason Bishop
It's a great app in theory with some really good deals if you purchase the Gold Pass for the month, which is also very reasonably priced per month... Unfortunately it's extremely hard to successfully get an order delivered... For starters, the app just does not work for days or weeks at a time and when it does 90% of time the local store just automatically cancels the order or does nothing and the status stays as order received for hours until you cancel it...
