Reviews for ABCmouse – Kids Learning Games

Loved the app and thought the price was great. Until today. My free trial ends in a week and the app crashed. Can't log in on any format, and when I signed up it said I was getting it on discount $9.95 a month but if you look abc up the monthly rate is $9.95 and is advertising 65% off less than 24 hours after I signed up. I still think the price is great for what I'm getting and my kids love it but I don't like trickery. Hopefully the app and sight are just updating because my kids are excelling

My toddler loves it & not having to worry about pop up ads being clicked on is such a blessing. I also have seen the impact on my child's education in a good way. Only things I don't like as a parent is the lack of competition in some of the games as I've noticed you are always a winner but hope that changes as my child gets further down the road. I also don't like how you can quickly skim through books and still be credited for it. Lastly not being able to sell unused items bought with tickets

Been using the app for about 4 days now with my kids. Didn't think it was enough time to talk about it but its enough time to talk about it. I personally think that the game has to much to offer and is more so for a child and parent app and not just "okay, I trust that my child can learn this on their own." The app has to many distraction and to much at one time. I almost had an anxiety attack. My kids are entertained but they are distracted by everything else on the app. ALSO KEEPS FREEZING!

Reading other reviews, I understand others are having the same problem. I understand it is because this app is probably having a lot more kids on them at this time but it should be able to handle the problems. My children cannot even get through a game without it pausing or can't select another option with their pets... Honestly after the free trial I do not know if I will continue.

I want a refund, Ive never even logged in until this app sucked money from my account. Then on login they just keep trying to get you to sign up to charge you more money?!? Very unappealing!!Then the process just to cancel the subscription is just ridiculous. I only signed up to get gems for a different game, none of your services was given. Its name should be give me your money!?!?

It forces you to use the app, but the app won't even load. There's no way to cancel to avoid being billed for something I can't use. If the update doesn't fix this, the BBB will be involved. *UPDATE* Update didnt fix it. I have since cancelled my account & will likely never try this app again. One thing I can not stand above all else, is being trapped into paying for something with no way of cancelling without jumping through a hundred hoops. Even more so when I can't even use it.

Can't get pass the login screen on the app, for my kid's tablet. Edit to add. I have reached out to costumer service. I didn't receive any information that was actually helpful. The response I got was in reference to schools closing and superintendents needed to approve free subscriptions. But I paid for our subscription, so that didn't apply to us.

I would give the app a 5 star however when I signed up there was a really good discount but I didn't hit the correct sign up button and was charged the full price instead of the 45 percent discount. Then when I go in to login it takes a really long time to load and login. Not thinking I will renew once the full year is done. Not 100 percent satisfied. 3-24-2020 The app is working so much better now, you are able to login quickly and there is no more issues with the loading part of the app.

Very hard to cancel. The website is a horrible buggy mess. Does not support mobile. Does not support desktop mode well. Forgets the password every once in a while (I use a password app so there is no way it's wrong). Very unethical that you make it super difficult to get to the settings and cancel the subscription. UPDATE: Yes, cancelling on a desktop works. Please fix your website so that it can be done on a phone.

My children used this once. We purchased it at the mall a couple of years ago...we forgot about the app and we just seen a charge on our card for it. I have read horror stories of how it's nearly impossible to cancel the service and that even after you do, they still continue to charge you. People have to eventually cancel their cards in order to stop this company from taking money from them. When you do cancel, take a screenshot of the confirmation for your bank and later for bill collectors.