Seems I get a lot of errors messages. Works on occasion, but it's very frustrating. I fear it's easily hacked. Is my info secure? IMO ... need lots of work. I'm using this app, but I don't have other options. I've been trying to send my son a package for days, and I'm still getting the error message, so it doesn't let me even get to that page.
It would be great to see a list of th products avail. at a facility in the early stages of searching the facility, as it is now the only real way to be sure a certain product is available is by going to the item & reaching the point where it doesnt work for you. It really wastes time & its misleading. (Products = emessaging, video visits..etc etc..) Otherwise this app is very, very good! No pblms except for video visit quality was poor in 1/~40 visits. Not too bad, i think!
Frustrating. Select the secureMail option 1st then log in. Do not pay for plans, do not pay to print or scan replies - you are just giving them $ and they do not tell you if an option is not possible so you lose the money. I appreciate that this is an option but it is archaic and frustrating to use. Make sure photos are 4x3. Share credits with the inmates. After an update, check share settings, they switch to NO. It's just one more way to make money off families of incarcerated individuals.
They accepted money off my credit card without a problem but I can't send an email and I have no idea why. If I don't have the option to send an email then why even notify me and make it look like there is an option? Does anyone know if you can actually send an email with this stupid app??? The other BS part is if you send $19.99 it'll charge you $4.95, but send $20 (& up to $99.99) & its $7.95. I wonder how many send $20 & get hit for $7.95! that's BS!!!
I couldn't be more unhappy with this app. I've been trying to change my password for over a week, and I can't! They don't help you with anything. I've followed all the instructions for changing it. Nothing works. It's extremely expensive to send money without the app. I tried calling. Finally, I emailed them, and I'm waiting to hear back.
deposited money on May 2nd and it has now been 20 days and my son has not received any money. unable to speak with customer service put on hold for an hour facility stated that the money was there but he has not been able to receive it . when I contact access their I have an account took the money this app is terrible I'm trying to get my money back. I wish someone would just say something to me.
it is ridiculous you make a payment on app, charge 12.95 for the transaction then are required to call in and stay on hold for up 30 mins to certify the payment is from a legitimate banking institution. if you call the main number and make a payment you are still flagged!
terrible so for whatever reason the app won't take my deposit I called customer service they are really not helpful they are rude the one lady hung up on me one sent me to the survey im trying to figure out why the payment wasn't going through but my bank is showing it's pending I did 14 transactions thinking maybe it's my card ect and they see the charges but they are still saying nothing went through so hi told them maybe it's the app they said your not verified but ive been using app for year
Downloaded app to phone, used laptop, computer, chrome, edge, to send $$ to a loved one and filled out all as needed. When it comes to adding the card, the lines to type it in doesn't even come out then it gives me a timing error. Customer svc says it's because the inmates location is not available but other inmates there, are receiving funds through that system for Rio Grande. Frustrating.
Absolutely awful for everyone involved! Right after I sent money to my brother, the transaction was selected for verification but I've been unable to complete the process because I cannot get into contact with ANYONE to complete the process! It has been about a week now with multiple calls placed, hours spent on hold, emails submitted, and I've yet to talk with anyone who's able to help me with the issue. His account has been locked and I just don't understand how this has continued to be okay😡
