Seems I get a lot of errors messages. Works on occasion, but it’s very frustrating. I fear it’s easily hacked. Is my info secure? IMO … need lots of work. I’m using this app, but I don’t have other options. I’ve been trying to send my son a package for days, and I’m still getting […]
Reviews for Access Corrections
β Back to Access Corrections20 reviews
It would be great to see a list of th products avail. at a facility in the early stages of searching the facility, as it is now the only real way to be sure a certain product is available is by going to the item & reaching the point where it doesnt work for you. […]
Frustrating. Select the secureMail option 1st then log in. Do not pay for plans, do not pay to print or scan replies – you are just giving them $ and they do not tell you if an option is not possible so you lose the money. I appreciate that this is an option but it […]
They accepted money off my credit card without a problem but I can’t send an email and I have no idea why. If I don’t have the option to send an email then why even notify me and make it look like there is an option? Does anyone know if you can actually send an […]
I couldn’t be more unhappy with this app. I’ve been trying to change my password for over a week, and I can’t! They don’t help you with anything. I’ve followed all the instructions for changing it. Nothing works. It’s extremely expensive to send money without the app. I tried calling. Finally, I emailed them, and […]
deposited money on May 2nd and it has now been 20 days and my son has not received any money. unable to speak with customer service put on hold for an hour facility stated that the money was there but he has not been able to receive it . when I contact access their I […]
it is ridiculous you make a payment on app, charge 12.95 for the transaction then are required to call in and stay on hold for up 30 mins to certify the payment is from a legitimate banking institution. if you call the main number and make a payment you are still flagged!
terrible so for whatever reason the app won’t take my deposit I called customer service they are really not helpful they are rude the one lady hung up on me one sent me to the survey im trying to figure out why the payment wasn’t going through but my bank is showing it’s pending I […]
Downloaded app to phone, used laptop, computer, chrome, edge, to send $$ to a loved one and filled out all as needed. When it comes to adding the card, the lines to type it in doesn’t even come out then it gives me a timing error. Customer svc says it’s because the inmates location is […]
Absolutely awful for everyone involved! Right after I sent money to my brother, the transaction was selected for verification but I’ve been unable to complete the process because I cannot get into contact with ANYONE to complete the process! It has been about a week now with multiple calls placed, hours spent on hold, emails […]
Definitely not great!! This stupid app keeps trying to run an update in the background (even though it has no updates available) This prevents all updates for my other apps to remain on “download pending” On & off WiFi. Thus causing battery drain. You can’t update an app that doesn’t have an update, so why […]
The website used to give me problems, a few things were fixed however. For instance, there had to be dashes in the card number, the expiration date of the card had to be the full year (ex: 10/2026, not 10/26), and you had to select either Mastercard or Visa. These issues have been fixed with […]
I have been trying to load funds for the last 3 hours. And it has been something with the OnLive system. It is forever logging in, and then I click on the send money it just sits there like I never clicked on it. If you wait long enough, it says error with system.If you […]
So complicated! After I log in on the app and click “securemail” it asks me 3 times if I’m sure I want to leave the page! Then it takes me to another page where I have to log in again! And there’s no option to save my login info, so I have to type it […]
system is glitching big time. been trying to send money for 3 days now. first day it kept blocking me from the site. day 2 & 3 it says my info is incorrect to log in. I try to reset password and it tells me there is no account linked to my email. I’ve been […]
This app is horrible, one time you add money and it’s no problem the next time it is denied. The money is there but it keeps saying declined. I checked and rechecked the numbers to make sure I didnt make a mistake..no I didn’t. Every thing is verified, address is correct…I dont get it…it is […]
Admittedly, I too had some issues adding money to my love one’s account, however, after a few days, everything worked as it should. On occasion, I still have difficulties processing credit/debit card transactions to add funds. Having problems? Reach out to Access Corrections Help Service. They were very nice and more than willing to help […]
Horrible App and Website. It will charge you $9.99 “one time fee” (every time) to sign up. Then, you received an email that will send you back to repeat the same process. It doesn’t confirm if your deposit was sent for video calls, entertainment, or commissary. Also, there is an additional fee depending on the […]
I’ve been using the app for sometime and generally things worked well. But ever since November, any attempt to send money results in an error message. Yet the bank shows the request to send money was successful, indicating the error was not caused by myself or the bank. The funds are shown as pending until […]
You try to use charge card “on-line” or through the “app” only to get “There has been an error processing your credit card” or “Error The system is currently unavailable” so you have to call them. To deposit funds to an account, on-line it’s $7.95 process fee but it is $9.95 if you talk to […]