Until I figure out why my refills are every 2 week, instead of 3 months like express scripts, this is my review. I'm not pleased with the inidated
the recent update messed up the app. it keeps saying system error please try back later. it's been days now and still won't work.
Every month there is a problem with the refill. The prescription is for a rare heart condition and more than once the refill has been late due to their errors.
Ordering from the app will not tell you if there is an issue like a new prescription needed or prior authorization. It lets you schedule delivery thinking nothing is wrong then WEEKS later when you are expecting the prescription you find out they stopped it.
The app doesn't allow screenshots. I'd like to be able to do that so I can keep track of when the meds are coming. It is easy to reorder, though.
Even though payment method is 100% correct, it won't accept it for the "outstanding" balance. Placing a refill order it reflected the payment method.
This is an exceptional app. it is very easy to use, and I can conduct reorders in a matter of a minute. I love using this through my phone because I handle my prescriptions from anywhere. Well done!
Very poor service, lack of communication.
Very straightforward, simple app to get refills and track your doses!
Update: May 2025 update fixed the crashing. Has not worked since the April 4, 2025 update. Just crashes. Prior to that it did not add a sharps container to any order since December. I've called Accredo to report the bug with the sharps container, and the crashes, but I might as well talk to a wall. Accredo reps claim to have ordered a sharps container, but none ever arrive.
