garbage app optimization and If I wasn't forced to use it by work I wouldn't touch it with a ten foot pole. it gives plenty of options which is about the only nice thing. The amount of data required for most actions makes it a struggle to use unless you are on wifi. the clutter of information is also very intuitive.
This app is horrible. I have had a terrible experience trying to access my account. I've uninstalled and reinstalled it multiple times. I've changed my password multiple times trying to access my payroll information. I have been able to get in twice, but now it just keeps asking for my username and password. It sends me a code to verify, I enter the code, and it loops me back to the login page. It took multiple attempts with my HR rep to get my tax info in. Now I can't access my account.
worst app ever! All the sudden it decided my login information wasn't correct. I have tried everything! it let me in on my laptop, but I never have my laptop with me when I need to look up the information. I have tried everything I can think of. problem is there is no one that you can contact at ADP get help. I think that is absolutely ludicrous! this app actually makes my blood boil!! August 30th. nothing happens when I click the reset button. going to recommend they find someone else to use!
The ADP app has always been 🗑️ in my opinion. With this most recent update, it has gotten that much worse. The app NEVER remembers my username/password anymore even though I checked the box for it to do so. I have also said, "yes" to using biometrics to login but it has not saved that option either. When logging in, it takes me out of the app, once I have logged in, it brings me back to the app. Being a large company, I think you can afford to do much better.
Literally cannot sign in. I've typed in my password, and the verification code. Then I get sent to sign in again, and the loop continues. maybe try to not have to keep switching me from an app to a web page and back to the app when signing in, and allowing you to just sign in on the app itself. I legitimately could've coded this better with my minimal coding experience, or at least would've had the common decency to ask someone for help if I couldn't write the code properly
They added Ai and made the app stupid. Can't file or cancel time off. Can't find most of the things available on the website. The "new" search bar can't find most of the things unless they are typed exactly as named. Ai 'doesn't understand' just about everything, and keeps trying to call support for every question. The things it cam find, the "take me" button just gets stuck on "loading" screen. Thanks for the update. love it!
Non-functional Waste of Space. Always have to delete and reload the app to use it. The first time logging in after downloading works well, but refuses to work after that. Every time it tells me to either get sent a text or e-mail for a verification code, I enter the code and it returns me back to the login screen I try to login again and it does the same thing. Plus, they offer no customer service to assist people. A very stupid system.
This app doesn't hold your password for very long... I have to keep changing it, seems like every other month+/-... there is absolutely nothing anyone else can use on this "(pay statement app)" to highjack identity.. Because even the owner can hardly get in it themselves and all you're looking at is how much is going in... I shouldn't have to keep doing this unless it's been compromised... It's almost easier to just wait until it posts in my account, rather than relying on this app to show me...
This app has many faults. I have to constantly monitor my punches in and out to catch mistakes. Many times I can't clock in or out because it says im not in range, but im standing exactly where it's designed to work. I've had several colleagues experience pay mistakes that was not happening whem we used another app for payroll. If it functioned as it should, the app would be a lot better. 3 stars at best.
Constantly having to reset the app defeats the point of an app. It will work the one time after you reset it then it returns to a constant loop back to the log in screen. It's not my company's job to fix your software. Your telephone help line is anything but helpful. From the sound of it I'm not the only one having these same issues. There is a common denominator here. Fix your software. Edit: No I'm not going to reset the app. You've been told by everyone that doesn't fix the issue.
