The actual recordings and savings need work. Multiple times someone has walked to the door and the cameras don’t even pick it up or save a recording. Or sometimes someone will try to see a saved video from a notification, will be able to watch it once and then it vanishes. Doesn’t help anyone if […]
Reviews for ADT Control ®
← Back to ADT Control ®20 reviews
This is the worst security system I’ve had. I had problems from the day the installed it in my home. I tried to cancel multiple times but as you know it, they kept giving me excuses on how they had to try to fix it before I could cancel althoughthe contract clearly says 3 times […]
the worst app. incredibly slow processing commands. usually have to sign out and back in to see if command went through. it’s unsettling to rely solely on the app if it actually does arm the system if we forgot to do it. the panel and the app dont work in conjunction with each other. an […]
Not having a good experience with this ap. The panel does not communicate well with this ap. No changes made with ap are synced with panel, so what good is it anyways? Not even when enabling or disabling alarm! I had forget to enable “armed stay” on the panel, so I got on the ap […]
App is great . The company is horrible to try and talk to on phone over a problem. To passed off to write it all down! They messed up on my account by closing my account after I called back nexted day and told them not to because I was going to use service till […]
If you are considering ADT, DON’T. The system is horrible, $64 a month for the service to only work half the time. Random error messages in the app, or the app tells me my door was left open, when it wasn’t. The microphone rarely works, and the customer service individuals, don’t know how to fix […]
Raising the rates on you even though your under contract is a true thing. But the main issue with the app is no customization. For a custom alarm, I have to go to the panel. Why can’t I use the app to customize my alarm? I don’t need every door alarm ready when I am […]
Fed up with this app and these cameras. Talk about a great way to let strangers know your cameras are not working as they’re flashing all kinds of colors. Constantly disconnects from wifi and can’t get them to reconnect. Have spent the last 20+ minutes trying to troubleshoot a camera and can’t even get the […]
Live video viewing hardly works. It’s easier for me to get out of bed, to look outside, to check out a noise than to look at the live streaming on my phone because it just won’t connect. The only thing I like is being able to set the alarm on and off from my phone […]
When I get a notification about motion from any of my cameras it takes too long for the live camera to come up in the App. By the time it comes up, the person is gone and I couldn’t have addressed the person if it was a serious issue. Also, the turn on/off light feature […]
The app was one of the selling points for the system. After I was no longer able to “skip” 2 step authentication, I set it up. Now the app is frustrating to use. Even if I follow the steps and “disable” TSA, it now makes me set it up each time I go to use […]
Very poor video quality along with extremely slow voice over video responses. The app seems to freeze up more than not. It’s frustrating when you call in for help, they want to charge you a fee to come and fix THEIR system problems. I could understand a charge if we had broken or neglected something, […]
The two factor authentication is a pain if you have more than one person using the app. It is also annoying having to skip it everytime I open the app. Turn that off! Also, the app is slow to activate and access the doorbell camera if someone rings the bell. It’s quicker to walk to […]
I have 4 cameras total, and they only work maybe 70% of the time. the contract is just way too expensive to get out of and the contracts are super lengthy and the equipment is expensive, I spent over $1200 on the cameras. I can’t wait to cancel, I do not feel safe, because if […]
The basic arm stay/arm away/disarm function are incredibly easy to use, that’s great! But there are a number of situations, such as adding a guest user, or setting up an automated on/off schedule, that can only be done on a computer or on the keypad, but not by cell phone, which is incredibly frustrating. It’s […]
No panic button, and other surprising misses. You would thing an alarm system app would have the ability to press a “panic button” to report an ongoing crime. (for example, a burglary with occupants at home.) Also, although ADT allows for multiple users to be set up on their hardware, there seems to be no […]
Has a major delay. App also keeps saying cameras are disconnected and have errors. Cameras have to be reset weekly, sometimes even multiple times in a week. Which wouldn’t be a problem, if they were not hardwired into a power outlet that is extremely difficult to get to, or a ladder is needed to get […]
Poor. I’ve had to uninstall/reinstall the app on a few occasions. The cameras do not operate like they are supposed to. I may get a video of cars passing by, but no videos of people. I’ve checked the settings repeatedly, and it’s the same. Inconsistent video captures. Now it’s not even loading for live video. […]
This app stopped working for 2 weeks and I don’t know why. The quality has slowly deteriorated. The response time to show live camera feed had gotten slower and slower until it just stopped altogether. Not to mention that I don’t receive app notifications until 2-3 minutes after an event has happened. That’s not helpful […]
Even with the latest and fasted wifi, the system is slow, and cameras constantly lose connection. Even have multiple wifi extenders throughout house and garage. They work when they want to. Even after reset and calibration and updates. Cameras go offline missing impirtant events. Had to get rid of smoke alarms due to going off […]