The actual recordings and savings need work. Multiple times someone has walked to the door and the cameras don't even pick it up or save a recording. Or sometimes someone will try to see a saved video from a notification, will be able to watch it once and then it vanishes. Doesn't help anyone if footage sometimes gets deleted right after watching. Another major problem is how long the camera takes to load, sometimes more than 5 minutes... that could already be too late in a bad situation.
PB SIMMS
This is the worst security system I've had. I had problems from the day the installed it in my home. I tried to cancel multiple times but as you know it, they kept giving me excuses on how they had to try to fix it before I could cancel althoughthe contract clearly says 3 times in so many days, adt came out 5 times. And still wouldn't honor their contract. So now I'm stuck for 3 years. Now one of the cameras won't connect to my wifi adt want to send a tech that I have to pay for. I'm canceling.
Brian Short
the worst app. incredibly slow processing commands. usually have to sign out and back in to see if command went through. it's unsettling to rely solely on the app if it actually does arm the system if we forgot to do it. the panel and the app dont work in conjunction with each other. an armed panel will show unarmed on the app. dont rely on the app for arming and disarming the system. it's only worth is for viewing cameras if you have them
Traci Biskey
Not having a good experience with this ap. The panel does not communicate well with this ap. No changes made with ap are synced with panel, so what good is it anyways? Not even when enabling or disabling alarm! I had forget to enable "armed stay" on the panel, so I got on the ap and did it.... or so I thought. Came up after a shower to realize no alarm was set. We've had so many other issues with the service. I am 6 months into a 3 year contract. Grrrrrr.
Brenda Hicks
App is great . The company is horrible to try and talk to on phone over a problem. To passed off to write it all down! They messed up on my account by closing my account after I called back nexted day and told them not to because I was going to use service till I moved. They were nice and said ok they would cancel the original order. Something went wrong. Big time!!!!
Sarah Hitchcock
If you are considering ADT, DON'T. The system is horrible, $64 a month for the service to only work half the time. Random error messages in the app, or the app tells me my door was left open, when it wasn't. The microphone rarely works, and the customer service individuals, don't know how to fix the issue when they come out. Absolutely do not sign a contract with them.
Shiva A
Raising the rates on you even though your under contract is a true thing. But the main issue with the app is no customization. For a custom alarm, I have to go to the panel. Why can't I use the app to customize my alarm? I don't need every door alarm ready when I am home. What gives? The positive is they will call you, if alarm isn't shut off within reason and will send police if you deem it necessary.
Amanda Helms
Fed up with this app and these cameras. Talk about a great way to let strangers know your cameras are not working as they're flashing all kinds of colors. Constantly disconnects from wifi and can't get them to reconnect. Have spent the last 20+ minutes trying to troubleshoot a camera and can't even get the app to work. It keeps timing out or giving "error" message. Updated: App crashed, had to reinstall. Now I don't have all the options for notifications, therefore, I get zero notifications.
De Mks
Live video viewing hardly works. It's easier for me to get out of bed, to look outside, to check out a noise than to look at the live streaming on my phone because it just won't connect. The only thing I like is being able to set the alarm on and off from my phone when needed. Other than that the app is awful. My family uses Google nest and they, immediately, are able to see everything going on with their live streaming. Ridiculous we can't.
S H
When I get a notification about motion from any of my cameras it takes too long for the live camera to come up in the App. By the time it comes up, the person is gone and I couldn't have addressed the person if it was a serious issue. Also, the turn on/off light feature is terrible. Every time I open the App, it shows the lights on even though I havr already cut them off. I am not a fan of this App. What's the point of having the App if you can't pull up the live feed instantaneously?!
