App has greatly improved - my only suggestion would be a notification if an alarm is triggered. Currently you only get one for a "burglary" alarm - would love if I could get a push notification when the local alarm is going off instead of only getting a notification for the monitoring center getting a notification. I.e. if the system is armed stay and I open a door my phone should say "alarm going off" or something similar so I can press it and disarm.
Aaron Castro
Terrible app. I can't access anything now. It constantly logs me out and now it won't log me back in. It asks for my email and password and after it accepts my credentials, it starts loading like it's going to open up the app but it glitches out and takes me back to the log in page. I know my credentials are not the problem because I can log in online just fine. Also, I'm paying for nest aware through ADT and the app would say that I'm unsubscribed. I hate this app.
Margaret Rodriguez
ADT makes it sound like their app is so great and wonderful however if you have cameras at your house, do not expect to be able to actually use the video option through ADT+ app. It is horrible. you can't use the zoom function ever and 85% of the time, you'll only have a black screen with no video. You'll need to download a separate app to use the video function. After we had the system installed, that's when we were told by ADT that their app sucks.
Virginia biscari
App freezes occasionally. I thought it was because I left before activated. Seemed to have worked for awhile while waiting, but now it's freezing occasionally again. The only way to get it to work is to delete the app and reinstall. UPDATE: Really disappointed this app is worse since the 10/29 update. Need to constantly delete and reinstall to get it to work.
Alan Curtis
App doesn't work at all. Unable to delete devices, add new devices, the older generation cameras so not integrate, support is a joke. I am returning all the equipment and finding another security company. No, I will not be emailing ADT. I was on the phone for 4 hours yesterday after spending all last weekend on the phone as well. I'm done. Just placed the order for a Ring system.
Crazy Dave
The most incompetent business I've ever delt with. After 10 days, I still can't get into the app or use the equipment. All I need is the link, but they aren't competent enough to send it & want me to wait another week for someone else to send it. Now I'm waiting for a call back to cancel this severly lacking system & directions to return this unused equipment.
Rich Feit
Terrible app! It fails at notifications. There is literally one notification type, covering "trivial" to "alarm is sounding". You can't customize the sound in the normal Android settings; instead, you choose in a clumsy in-app picker which doesn't include all sounds and doesn't play the selected sound (!). Every time you switch back to the app (even after 1 second), it forces you to enter your PIN. You can't turn off the long series of beeps when setting "Stay" mode (everyone must be awake!).
Tyler Randolph
App informed me it couldn't find the adt account I bought the system with. Prompted me to enter the email attached to the account. Upon entering the email, the app emails me an email saying to "click here" to continue. The "click here" hyperlink isn't a hyperlink. It is just underlined blue text. Since I can't progress to accessing and managing my system, this app is functionally useless. I want to remove a malfunctioning sensor, and apparently, this app is the only way to do that :(
Kristoffer Clark
There is no way to make your phone alarm when the home alarm goes off. The best it can do is sent a little push notification which cannot be separated from the useless "system armed" "system disarmed" notifications, it's all or nothing. It's extremely difficult to figure out how to do anything in this app and there is no documentation, forum or internet community to explain any of it.
Dustin Lambert
Worst app I've ever used. Rapidly rotates between portrait and landscape orientation without touching the phone. Doesn't appear it can even be used in portrait mode, which is remarkably disappointing. The entire experience with ADT has been remarkably disappointing actually. Can't add devices to the home, can't get an agent in the phone to buy new devices the hard way, the system will "exit practice mode automatically after I days" 6 weeks later and still in practice mode... -3000
