Was able to create account, and look around. Exited, re-entered and now hangs on start. Samsung A71. Seems this has been reported before, yet has not been addressed. What's the matter, you too poor to afford a programmer? And the responses... copy and paste responses do not give me warm-fuzzies. Is anyone there?
Terrible app. To search for provider, drop down of zip text is too small, constantly fat finger a different one. Nix the list, I can type 5 digits. Specialty drop down text also too small. Search times out with cryptic message, then the provider drop down preselects all top level specialties, can't unselected. Can't unselect multiple specialties either. Must force shutdown app. No way to filter distance. FWIW customer service is top notch.
You have got to be joking! I can't sign in because I can't see my password. I tried twice both times, and they said my password was wrong. My password is right beside me. I supposedly tapped on the same letters that match my password. There's no way for me to know if my tap touched a wrong key because I can't see the password! You have got to be joking! This time, I can see my username. I can see my password match the information on the paper, and they still say it's wrong! On Web and mobile
Doesn't help me do anything. Clicking back on screen logs me out! Really? Was expecting a menu or something. Should allow everyone to use regular Aetna app! It's way more superior. Features like choosing pharmacy, finding providers & more. (until I was booted out of app) This app is more useless than web page (fairly certain this is a webview app)! Let's hope beta is better on on par!
I can't even log-in. It takes me to a "Forgot Password" page and never-ending loading when I hit the secure log in button. There's also no email address to send bug reports or anything as far as I can tell. Useless
I cant register. keeps saying email/password wrong. changed many times with no change
this app is horrible it never works& constantly loading & problems never get solved might as well just use the phone no stars for me
I would give it ZERO stars if I could! This app doesn't work any better than the company itself!!! Installed app to get information on a denial of claim...but...like so many other reviews, Can't login. Keep getting error page. I have required type of insurance to use this app and should be able to login. But all this company does is deny everything!
After multiple phone calls and months of being unable to successfully log into my account, I'm reviewing. This app sucks. Customer service says give us 24 to 48 hours, or the site is down. It's under maintenance. All the information I've entered is correct. I reset the password. All I get is " not authorized." Not user-friendly.
it is nice that Aetna Better Health roboresponds that they are working on it, but it's the end of May and I look back at reviews and reviewers clear back to NOV 2018 are commenting the exact same thing that I am having problems with SIX MONTHS later! it crashes immediately upon trying to.open the app. I have to reinstall it after uninstalling it in order to use the app. Also, I have noticed finding providers is difficult, and after going thru all of the steps, No Providers Found. FRUSTRATING!
