Reviews for Aetna Health

I have deleted the app altogether. After entering my user name and password it would just freeze up, unable to do anything. I received an initial email from Rick ( with Aetna) inquiring about the issue. I responded to Rick but never heard anything back after that initial email. I sent them another email letting them know I was just deleting the app because it stopped working altogether with my Android. This app was a convenience that turned into a headache. So much for convenience.

I've been using this app for a while, it was "usable" for a a good time. It was slow, sometimes unresponsive. But as of lately the app won't even load! Every time I open the app it get stuck on the green refresh arrow. I've cleared the cache/data, and uninstalled and reinstalled multiple times. At this point I'm using the website, which is just as slow as the app.

Edit to 1 star, literally beyond irritating. Works okay, but difficult to navigate and it doesn't remember the log in credentials. Annoying to use. Might as well just use the online since you have to log in everytime. Also, if you try to search for an Rx, it makes you go to a different screen and then doesn't even search it.

you made an all new and improved app that doesn't work. I had a nice, working app for a few months, ever since you made this "super app" or whatever you want to call it, the only thing that happens is it spins like it's uploading, but almost never does go anywhere. On the rare occasions that it does, after I sign in, I never get past seeing the swirly of the promised upload, but alas, nothing else happens, even if I wait a whole ten minutes. Would love to have a working app

I have tried to log in for about 10 days and so far it worked once. I try numerous times of the day and night and I get the message " come back soon" we are having technical issues. On my Android phone it just says can't log in. I am going to delete the app and reinstall and see if that makes any difference. In the mean time I am very concerned that changing to Aetna was a big mistake.

App works fine, I was able to log in and find an urgent care in about 2 minutes. I was reading other reviews about how horrible the app was, but I didnt run into any of the problems reviews mentioned. Edit: installed app on 4/21. App worked perfectly. tried opening app today 4/22, app freezes after I enter my login info. App does not currently work.

Pharmacy portion of this app is TERRIBLE. Every time I refill a prescription and check out, I get an error message saying there is a problem with the transaction and to try again later. There isn't a problem with the transaction (I receive an order confirmation email and my meds) - the app simply doesn't function. Also, the pharmacy has screwed up orders on several occasions by not reading the doctor's notes. I've received the wrong dosage more than once.

I cant ever sign in anymore. A message comes up that says they are having technical issues and to come back later. But no matter when I come back the issue still persists. I've tried clearing cache, clearing data, reinstalling on multiple devices, same issue all around. After they updated the app, the format changed and nothing works. Unfortunately the app is completely useless for myself and many others experiencing the same problems. Go ahead and read the reviews to see what I mean.

Honestly a decent app. My questions were answered, and data was presented in an easy to understand fashion. However, I very much disliked the pop-up asking me to review the app. It was too aggressive, and suggestive. Selecting "dismiss" should prevent the pop-up from spawning again for at least ten minutes. Instead, the pop-up continues to pop-up every time you open the menu. Y'all can be less annoying.

I am a mid 20s student using this as an "easy to carry" option instead of having to print out my own flimsy card on printer paper. This app makes it incredibly difficult to have easy access to a digital copy of my insurance card, especially if I need to pull it at a moment's notice. I have to input my username and password, and then I need to prove I'm not a robot. Often the app tells me that it can't find my card, and to try again at another time. Highly frustrating.