This app is still rubbish. There's always something that doesnt work, refuses to open, errors out. If not the features the entire app doesn't open the profiles. Absolutely horrible app, I will continue to divest from Ally. This is the most buggy app I have on my phone. Completely unacceptable. edit 08/2026: very sluggish, buggy app, half the time doesnt work, really annoying.
WOW. NOT ONE GOOD REVIEW....AND THEY DON'T CARE. Forced to update & log into google. Can't if away from home due to complicated code, so couldn't use my money!! Ally is useless!! No improvements again. Still cannot see balance after each transaction. Maybe they R embezzling? You must run a paper balance to be sure. What bank does that?? Making no more deposits. I have happily opened a new bank account!! Can't wait to get this awful, useless app off my phone permenantly. Free yourselves!!
App is average, bank services are below average, bank and credit service interface is way below average. Setting up linked account is a pain because they don't use plaid. ACH transfers are slow. They don't send debit card until initial deposit, meaning if your first deposit is direct deposit be ready to wait 7-10 days to use it. No digital card support, no benefit in processing time if paying Ally credit with Ally checking. Budget tools are primarily window dressing with nothing new.
terrible. I was able to log in ONCE and the website won't let you log in without confirming on the app. And don't bother calling customer service because all they say is to log on the app or website even AFTER you tell them that was the issue. They apparently don't have access to your account, which is ridiculous because they make you verify your information. DO NOT USE THEM IF YOU HAVE OPTIONS
App is failing - always says cannot access due to technical issues - also, had a pending cash back for over a month (usually takes a day or 2) - called to see why it was not applied, was put on hold for over 15 minutes - no one ever got back to me - used to be a good bank to deal with, now has deteriorated in all aspects from app function to customer service
This app works sometimes, and it doesn't. I have downloaded and re-download several times. I make sure the app is updated. It takes forever to log on. Then the finger thing doesn't work sometimes. I would have to use password log in. I constantly have to close it and reopen it just to get to my account. This is not good at all.
Every single time I use the app, I have to: Log in, close the app, force stop from system settings, open the app again and log in again. Otherwise it sits on the login screen, loading indefinitely. For nearly 2 years I've had this issue... I literally can't comprehend how this hasn't been fixed. For an online only bank this is unacceptable.
Error message after attempting to log in (AFTER putting in user and password), constantly asking for text/phone call verification even after telling it your device is ok, logging out in the middle of transactions. I have called about it, and was spoken to like I was someone who didn't know what I was asking/talking about. Please fix or go back to the previous version. It worked so much better.
If you're having trouble getting the app to open to let you log in, close ALL your apps. It simply won't let you log in unless it's the only app running - even phone calls, which makes it annoying. Would give five stars if I could at least open it during phone calls so I can give direct deposit info without having to write it down elsewhere.
app is outdated. App makes it very difficult to manage payments. It can and will take up to 10 plus days for a payment to go through. There is no reason for this. Especially when other pays are instant. Its painfully slow and outdated. You can send a payment ahead of time. And you are forced to wait. Making it very inconvenient. Especially when you are trying to pay other bills. With how outdated the app is. You have to plan 7 to 14 days to manage payments. It needs to do better asap.
