To whom it may concern. 1. The pass 2 weeks the app has been crashing and turning off. 2. The notification part sucks it only notify s you whenever it wants. 3. Fix the picture selfie part 2-3 time's it's too many.
Reviews for Amazon Relay
← Back to Amazon Relaythere are a couple of options that don't show on Android devices, only why is that? top right corner doesn't have the option to go on duty off duty or any of the options to do inspection or to see eld report. plz fix these issues in the Android relay app.
app keep freezing all the time, not responding quick,need to reinstall every time. it can cause you to arrive late and screw your score .mean no more work. of course amazon customer service they don't care.
the app is flawed. you cannot upload documents to your on-boarding application as it requests, once you choose the document, the app closes and begins again where it left off. I have deleted and reinstalled the app with no change whatsoever.
I'm updating my review, it was 5 stars as the app constantly is improving! But there's currently a glitch on this app where it will not allow you to select your vehicle or manually place it in!? There's no way to contact anyone and this affects you from completing your load!
GPS eta is not accurate for actual Amazon powered trucks since we are governed at 63 I have to add 30 minutes to an hour or more depending on distance. Also, the optimization tool needs to go, it's always changing my time.
The navigation is usually very accurate, and the app is easy to use. The scheduling can be difficult at times, and sometimes literally impossible to keep. Often there are unrealistic unload and departure times, especially on consolidated routes, leaving the driver feeling helpless while the stops, start late and domino effect forward through the route. Most of the time the scheduling is generous on delivery and travel times, but part if the time very disconnected and ridiculous.
Works fine for scanning packages and work at the post offices and at the Amazon facilities. However... DO NOT use this for navigation. You will be set up for failure! Literally the worst navigation software I've ever used. One time it took me fifty six miles off course and insisted that a radio tower was the post office. A dowsing rod is a better navigation tool than this is. Edit: newest version doesn't play nicely with GPS tracking either.
Very limited options on contacting help. Loads canceled at an Amazon facility are usually botched. I often get canceled at KMCI and then the tour disappears with no return trip at all. No support from anybody. Just left hanging. I take my empty trailer and head back to MKC4. KMCI doesn't want it but relay says drop it then go nowhere. THERE IS NO OPTION TO CONTACT ANYBODY TO FIX IT. If this were a real app that was used to make money it would be dropped immediately. But we are forced to use it.
Not good at all. Misinformation on loads. I'm due to pick up an empty trailer but the app says "load not ready." App info is often different from guard shack. App locks into "load not ready" but will not inform you of cancellations. Also gps is useless, oftentimes didn't detect arrivals and blinks out en route to destination.
It works very well till you don't have service. That's when it starts getting glitches and starts deleting info from the trip. Also Amazon has a very unrealistic fantasy that it takes 30 min to load a truck at the wearhouse, but that is far from the truth; It's more like an hour. So it's kinda setting u up for failure out the gate.
Most recent update to the navigation portion of the app is not that great. It shows the actual name of a highway like Papago instead of the 10. Not cool. Also, seems like the navigation is getting confused more often. It says "turn right and then turn right" like three times and then "recalculating". . . turn right then turn right. A few months prior to today, 09/25/22 the navigation was awesome. Not as much now. And why in the heck hasn't relay App ELD been configured for Android?
The recently updated version of the application is screwing up my work and probably everyone whose working through the phone regularly. The new version is esthetically more pleasant than the old one, but it took away most of the working features that we, as a dispatcher, use to gain money. Which are the post a truck option, the automatic refresh in the search option on load board, & it doesn't show the usual green pop up message when a post have been filled... Pls get it fixed or get the old 1.
Edit: I've been using this app for over a year now and it has only gotten worse; more convoluted and more error prone. It takes 20 minutes sometimes just to do paperwork for one stop because there are like 20 BOLs and for some reason there is an excruciatingly slow loading period in between every single action during this process. And that's if it doesn't just freeze up on you. Funny how the richest company in the world makes such garbage. This app is awful. It will frustrate you daily.
July 5 1024. So now we have to take selfies 3 - 4 times during the work day. We have to ALWAYS have our location on for them. ALWAYS. Now the app glitches out on me from time to time. Sometimes when I am at a facility attaching to a trailer the app will say that the trailer is in a different location. When I try to hit the button to edit the details, it does nothing. It will stay stuck on that screen until you get to your next stop. Then, you will get a performance hit for not using the app. Smh
The only thing I like about this app is I don't have to get out of my truck at stops to check in. Other than that, this app is required to be on location at all times which is intrusive, needs my personal Amazon account info to sign in which is intrusive, does not give notification or does anything to let you know when I get a load or more importantly, when changes are made to routes which in that case I wouldn't know either unless I looked or my dispatch tells me. The navigation is garbage..etc
It's ok, the issues it has is someone the route it takes you goes through residential areas as a truck driver we are not allowed to go through there. The app needs a major overhaul meaning it's needs to be redone cause there are tons of glitches that need to be fixed. Speed is way off, when your going 55 mph it reads 107 mph, check ins and outs don't always show up, if you are showing you are arriving more that 30 mins it updates and your not able to get fuel if needed.
The maps are terrible. The upcoming direction box is huge, but font small, You can't see anything but a straight line on the screen 90% of the time, and by time a turn is displayed, its already in progress, if you haven't missed it. The vocal command prompts are annoying; I don't need to keep being told to join the highway, where else am I gonna go? The no-truck symbol should be on the no-truck streets, not the intersection.
New view is not bad. Takes some getting use too. However, the GPS is horrible. It needs to be definitive when giving directions. It shouldn't tell you keep left then keep right. Should say what highway to take. For example if approaching a split on highway, GPS should prompt to take north or south. Also seems to not disclose what exit to take and is showing names that don't appear on highway signs.
The app is OK. The GPS navigates you the longer routes though. The ETA usually isnt accurate. We get dinged for not being on time when we have delays beyond our control . The app should be updated to account for delays when were waiting for other trucks to load/unload at amazon facility and post offices, etc. We definitely shouldnt be held accountable for things beyond our control.