Can't sign in or verify my account. It was great when it worked, but now it wants me to sign in with username and password, both on website and app. This doesn't work. App and website then want to send verification code to my phone. I've never received a code but the number is correct. If I try a different method it says to go to the mobile site or app which I'm already doing and neither work. Don't waste your money or time paying for anything to do with an Amazon account.
JJ McLerran
I made a purchase using gift cards, which made the total I owe 87 cents. They did a pre-authorization through my bank for the entire amount of the order instead of the 87 cents, so it was declined. I was put through 4 different cs agents and all they would tell me is that I need to change my payment option. No, you need to pre-authorize the actual amount I'm being charged. Even before this, it had gotten to where the deliveries never arrive when they're supposed to. 😡
Adrena Moon
you installed that Rufus AI into the shopping cart's "compare similar items" button. you don't even give me access to deny its authorization. I'm not allowed to disable it. and I didn't give it any permissions to talk to me. when comparing similar items I no longer receive images with prices. now it's a dog that takes 10 minutes to decide to give me a shop's name and price, no image. CS's only solution was to tell me to go to my browser. AI dog is still there in my cart!
Spartan Three Seven
Like most apps out there, is in need of more capable designers. 1. Becomes unresponsive then crashes almost 50% of the time when writing a product review. 2. Overall layout is sloppy, disorganized. 3. When looking for product details pertaining to purchased and received items, it just takes you back to the product page, where you have to scroll down for a week or two, past all the irrelevant "related" items, in order to get to the product-specific details. 4. Navigation between items sucks
Micah Brown
Has a lot of options, some cheap, others price gouged and clearly coming from drop shippers. They also recently got rid of the ability to organize your lists by moving the items around to be in the order you want them to be, and this was never available to mobile in the first place for some reason. Enshittification hitting Amazon hard.
David Wendell
The company has great savings from buying in store. But they need to improve their customer phone service. Ridiculous amount of time to get through the automated service to an actual representative. Then, once talking to a representative, even longer wait times. It usually takes a total of 30 minutes or more each call. ALSO, constant delays in shipping items!!!
Russell Cronin
I always leave the app frustrated. The search functionality is one of the worst. To be fair, the website is just as bad. It's like the search algorithm tries to be "smart" and includes 7000 related results that don't actually match your search. Then sorting seems to do some weird filtering or unfiltering. And you have to fight with a tiny slider to filter by price which takes about 3 times longer than just typing it.
Charlee W
It's....ok. Yes I can buy things just fine. But they have buried browsing history. While I'm reading reviews of a product, it randomly jumps back up to the first review at the top. The shipping day will also randomly change once in the cart sometimes. A lot of the notifications are irrelevant. For a huge company like Amazon I expected a better app experience.
Amber Wagner
Getting really sick and tired of paying for same day shipping or expecting an order by a certain date and then I'm told AFTER the order is already late that it will be late. Amazon is NOT reliable. I'm about to cancel my subscription and go back to in store shopping. Ridiculous. Please keep taking my money and not holding up your end. Infuriating.
Rachel Goldwater
You have to click through like 5 different pages before you have the option to even speak to customer service. Nothing qualifies for return/replacement or refund. What's worse, Amazon moderates all the reviews, so you can't even warn others about anything. UPDATE: they've incorporated that stupid AI assistant bs, which will pop up with "suggested questions" every time you click on an item. And 80% of the time, it refuses to go away, making a part of your screen unusable. Utterly infuriating.
