Can't sign in or verify my account. It was great when it worked, but now it wants me to sign in with username and password, both on website and app. This doesn't work. App and website then want to send verification code to my phone. I've never received a code but the number is correct. If I try a different method it says to go to the mobile site or app which I'm already doing and neither work. Don't waste your money or time paying for anything to do with an Amazon account.
Reviews for Amazon Shopping
← Back to Amazon ShoppingI made a purchase using gift cards, which made the total I owe 87 cents. They did a pre-authorization through my bank for the entire amount of the order instead of the 87 cents, so it was declined. I was put through 4 different cs agents and all they would tell me is that I need to change my payment option. No, you need to pre-authorize the actual amount I'm being charged. Even before this, it had gotten to where the deliveries never arrive when they're supposed to. 😡
you installed that Rufus AI into the shopping cart's "compare similar items" button. you don't even give me access to deny its authorization. I'm not allowed to disable it. and I didn't give it any permissions to talk to me. when comparing similar items I no longer receive images with prices. now it's a dog that takes 10 minutes to decide to give me a shop's name and price, no image. CS's only solution was to tell me to go to my browser. AI dog is still there in my cart!
Like most apps out there, is in need of more capable designers. 1. Becomes unresponsive then crashes almost 50% of the time when writing a product review. 2. Overall layout is sloppy, disorganized. 3. When looking for product details pertaining to purchased and received items, it just takes you back to the product page, where you have to scroll down for a week or two, past all the irrelevant "related" items, in order to get to the product-specific details. 4. Navigation between items sucks
Has a lot of options, some cheap, others price gouged and clearly coming from drop shippers. They also recently got rid of the ability to organize your lists by moving the items around to be in the order you want them to be, and this was never available to mobile in the first place for some reason. Enshittification hitting Amazon hard.
The company has great savings from buying in store. But they need to improve their customer phone service. Ridiculous amount of time to get through the automated service to an actual representative. Then, once talking to a representative, even longer wait times. It usually takes a total of 30 minutes or more each call. ALSO, constant delays in shipping items!!!
I always leave the app frustrated. The search functionality is one of the worst. To be fair, the website is just as bad. It's like the search algorithm tries to be "smart" and includes 7000 related results that don't actually match your search. Then sorting seems to do some weird filtering or unfiltering. And you have to fight with a tiny slider to filter by price which takes about 3 times longer than just typing it.
It's....ok. Yes I can buy things just fine. But they have buried browsing history. While I'm reading reviews of a product, it randomly jumps back up to the first review at the top. The shipping day will also randomly change once in the cart sometimes. A lot of the notifications are irrelevant. For a huge company like Amazon I expected a better app experience.
Getting really sick and tired of paying for same day shipping or expecting an order by a certain date and then I'm told AFTER the order is already late that it will be late. Amazon is NOT reliable. I'm about to cancel my subscription and go back to in store shopping. Ridiculous. Please keep taking my money and not holding up your end. Infuriating.
You have to click through like 5 different pages before you have the option to even speak to customer service. Nothing qualifies for return/replacement or refund. What's worse, Amazon moderates all the reviews, so you can't even warn others about anything. UPDATE: they've incorporated that stupid AI assistant bs, which will pop up with "suggested questions" every time you click on an item. And 80% of the time, it refuses to go away, making a part of your screen unusable. Utterly infuriating.
I've been using this app for years and it's solid, but if there's an issue with your order, Amazon is real persnickety and bull-headed about issuing a refund. Suddenly because the item wasn't "sold AND shipped" by Amazon, you the customer have to wait 48 hours or until the seller contacts you about a resolution. Even if you don't want the item anymore, they'll tell you to "contact the seller" and make it a spectacle that they can keep themselves out of unless the seller escalates the issue.
Can't access our orders for tracking anymore since the recent change. I do a search for my orders and it shows me shipping suggestions. I used to use the app primarily for keeping track of my orders because the web site makes it difficult to tell what's arriving on a particular day and the app used to sort them by the day expected. This was easy, user friendly, and wonderful. Now it's gone. I have no reason to use the app anymore. I can't easily track any packages anymore.
Until today, I have never had any problems with the app. However, today I can't choose options on an item. For example I select an item that can come in different colors. While the button is there showing the current color and a down arrow to select another, tapping it does nothing. I had no problems yesterday, and it just started today. I checked for updates, and I updated. I cleared cache. I force stopped the app. Nothing has corrected the issue. If it corrects itself, I will edit this review.
Amazon has refused to address problems I first brought up years ago, and now they seem to WANT to be impossible to use. Between facing a disabled "continue" button at the payment options screen when paying with gift cards, not being able to buy Amazon gift cards anymore, having Visa cards repeatedly declined without explanation, and useless customer service, I've had my last straw. They've lost me as a customer and I'm deleting my account. This slow, janky app with no offline isn't any better.
Terrible search algorithm: The app is almost unusable. I have tried and tried to use this site but as the years pass, the search becomes less and less capable. Even 15 years ago I could still use the filters as such. When I searched for an item today, the display photos were massive. Only one item is shown on the screen now. Not only can I not find the correct items, the wrong items take up the whole screen. My eyesight has not changed, nor has my ability to spell or know what I want to buy.
Look, Amazon is Amazon and it's app isn't all that different from it's website from a mobile standpoint. But now they're putting ads into your notification bar. They could section off "deals picked for you" notifs and "delivery update" notifs, but they don't. Lumping these two kinds of notifications together without an option to toggle them is ignorant at best and manipulative at worst. I just need quick delivery updates, nothing else, and I don't need an app that can't or won't do just that.
The last two months, Amazon has been messing up orders left & right. Not sure what's going on, but they owe me some money for sending incorrect items in multiple orders. App design makes customer service on these issues ridiculously hard to find. All dealings with specific orders should be available on the same page for orders/reviews. It was a great shopping app until May 2025.
This new update is a disaster. Nothing in my wishlist is in order, and there's no way to filter it for most recent items. Search brings up items totally unrelated to the keywords. Not to mention that nearly all orders that have been transferred to USPS disappear and get lost. I live a few miles from a distribution center. There's no reason to transfer them to the post office. Been a member for over 10 years. Disappointed with how things have turned out these last few years.
The Amazon app can be frustrating, especially during Prime Day and Black Friday, where pricing feels deceptive. Items are often marked up before being “discounted” making it seem like you’re getting a deal when you’re not. Cancelling Prime if you don't want it anymore is a hassle and customer support can be hit or miss. If you have an issue with an order sometimes you get the runaround or are told you’ve been refunded, only to find out you haven't forcing you to go through the process again.
I absolutely hate this app! Out of the apps I have on my phone, this is the only app that freezes my phone, kicks me off the internet, constantly freezes while browsing, doesn't allow me to tap on any of the selections when searching for items without freezing, and takes a million years to open whatever it is I tap on to open and view. My phone and apps are always up-to-date, so WHAT is the issue?!