This app is inaccurate and difficult to use. I called to make an appointment with my primary care provider and she left that facility 2 years ago, now they only do children. Also very difficult to select a pharmacy, I was unable to do so.
I have had a great experience with the app and the insurance coverage. But I have been locked out of my account and also my email account and I cannot find another way to contact y'all to get my account back or update the email account. thank you
I do like ambetter and the rewards system.. The only thing I'm not to crazy about on the rewards is you can't use the rewards card just anywhere and #2 I have about 1000 points just sitting in archive and has been there completed forever. I have sent emails trying to get the credit for these.
It was fine before the install I JUST did. now I no longer see the option to pay my premium. I'm not calling in to pay over the phone. please stop fixing what isn't broken. it does less than it did before!
asks for fingerprint, get a login cycle loop and when say no to input password and username, it shows fingerprint anyway. can't get passed that. can login online but still terrible interface when it says, use app instead when I can't. used to login and see things but since the update, no luck.
The app is still not working as of 09/02/25. You can not use biometrics as it just loops and loops, and you are unable to manually enter user ID and password. The app is useless at this point. Someone posted back in August about this issue, and nothing has changed.
worked perfectly fine from January until the end of August. It is now the beginning of September, and now I can't even log in, and after the system update, it claims my insurance was terminated. which is completely false considering ARHOME states it is still active and has been since January. Ambetter continues to be no help in getting the situation fixed. Their only solution is to transfer me to multiple agents who can't solve the issue.
I dont know what's made this app so trash but the app literally shows my information for a split second after biometrics right before cycling back to needing biometrics. No matter how many times I try to log on with or without biometrics it never works and only with biometrics do I get any result of it almost logging on but cycling back again. its ridiculous, and I had to pay my recent bill by going to an email from ambetter and logging on through that.
actual garbage. search function is broken, won't let me change my PCP from the random doctor it assigned me when I opened my account (who i never heard of and have never been to). called customer service about this issue and they told me they fixed it but it would take 7-10 days before i saw the change. it's been 2 weeks no change. it used to make me do biometrics 3 times in a row before I could log in, now it's stuck in an endless loop of biometrics. won't even let me just use my password.
I just updated the app as prompted and now I can't sign in through biometrics. I hit cancel for that option so I can sign in with my password but it keeps popping up "sign-in w/ fingerprint." As of now I am not able to sign in at all, with my fingerprint or password. Plz Fix I love this app, I've learned so much about my health. Finding providers & scheduling visits are easy, plus the my health pays is an added benefit. Plz tell me what I need to do to sign in. Thanks
