Reviews for Amex

I have been with American Express since 1991 and have had very positive experiences until the last app update, which is an absolute abomination!!! The app does not function correctly and the option to "pay other amount" does not work!! After so many complaints by customers I cannot understand why the application issues have not been resolved. You would think that American Express has highly qualified IT Technicians on staff to resolve these type issues. Apparently not. Very disappointing!!

I think the app is simple and it works well. The biggest issue I have is that on any purchases over $100, I have no option to just 'pay it's. Being able to plan it is great, but that's for a fee. Sometimes, I pay on the card just to pay it all off later (groceries for example). It would be great to have a 'pay it's option on every purchase. It is doable since they allow other options to split it or plan it.

1. Suddenly, after several years of using this app, I'm unable to attach receipts from my phone's files. I get an error message telling me to enable permissions for files access. And guess what. There's no provisions for granting access. 2. I used to be able to upload receipts while transactions were still pending. Now I have to wait several days. 3. I was once able to preview receipts upon posting by way of a thumbnail. Now I have to manually open each transaction, line by line, to check

It's really annoying that we can no longer use the "other amount" I contacted customer service, but after reading the reviews I now know that it's not just me. I use my Amex for EVERYTHING mainly because of the points and the fact that It easier to keep track of my budgeting and spending with the app. But now that I can no longer pay the "other" amount, the ease and convenience is no longer there. I hope it's fixed soon!

The app itself works great. However, I'm leaning more and more towards it being rigged to encourage late payment and up the interest. Notifications absolutely suck. Would you like it to remind you of a payment date? You can have it notify at 3 day till all the way up to 10 days till due date. Not the day before. Not the day of. You can't even get notification for more than one option. If you accidently dismiss it, that's it. Hope you saw it. IF IT COMES AT ALL. Trash. Don't use amex.

The app is just not good. Logging in is a nightmare. Repeatedly asks for 15 digit card number to view your balance. Easier to just sign in on the website. No ability to send or receive money with Zelle. Takes far too long to transfer or add money. Lackluster in look, feel & function. I like Amex the company but the banking leaves MUCH to be desired.

The most recent update turned a good app into garbage. The select to pay was the best part. Now you pay on a specific charge and it doesn't register as paid half the time. Also doesn't allow multiple payments in a day any more. Seriously? You're making it harder to manage payments easily? Ugh. I'm now much less likely to use this card before my others. Nothing sets this apart now, AND your interest rates are higher than most. Terrible user experience, people.

Support agent outright LIED to me. I tried to get help figuring out how to check the balance of an additional member I added, and he told me I could not check it through the app. Phone support also told me before I couldn't change the spending limit without calling in. Before the conversation ended, I found where to do both and when I pointed out you could see the balance from Total Balance > ... > Add/Manage Card Members and asked him why he told me I couldn't see the balance, he disconnected!

Pointless app for what I initially opened it for. Don't have the "Send" cash option. I'm constantly having to login everytime I'm switching from one link to the other. Biometrics login is hit or miss. Tells me to enable it to use it... well, it's enabled. What more do you want me to do. I click on a link, "technical difficulties. Try again later". Please fix all the issues on the Android app.

Often things that have been paid off don't show up as paid off. It's not a very precise app. It does show me my purchases, but it's hard to track what has specifically been paid off. This is because I will often just pay off a lump sum so I don't have to wait for the balance to clear. However even after the card has been fully paid off, it still shows purchases that I still "need to make a payment on"