I have been with American Express since 1991 and have had very positive experiences until the last app update, which is an absolute abomination!!! The app does not function correctly and the option to "pay other amount" does not work!! After so many complaints by customers I cannot understand why the application issues have not been resolved. You would think that American Express has highly qualified IT Technicians on staff to resolve these type issues. Apparently not. Very disappointing!!
Reviews for Amex
← Back to AmexI think the app is simple and it works well. The biggest issue I have is that on any purchases over $100, I have no option to just 'pay it's. Being able to plan it is great, but that's for a fee. Sometimes, I pay on the card just to pay it all off later (groceries for example). It would be great to have a 'pay it's option on every purchase. It is doable since they allow other options to split it or plan it.
1. Suddenly, after several years of using this app, I'm unable to attach receipts from my phone's files. I get an error message telling me to enable permissions for files access. And guess what. There's no provisions for granting access. 2. I used to be able to upload receipts while transactions were still pending. Now I have to wait several days. 3. I was once able to preview receipts upon posting by way of a thumbnail. Now I have to manually open each transaction, line by line, to check
It's really annoying that we can no longer use the "other amount" I contacted customer service, but after reading the reviews I now know that it's not just me. I use my Amex for EVERYTHING mainly because of the points and the fact that It easier to keep track of my budgeting and spending with the app. But now that I can no longer pay the "other" amount, the ease and convenience is no longer there. I hope it's fixed soon!
The app itself works great. However, I'm leaning more and more towards it being rigged to encourage late payment and up the interest. Notifications absolutely suck. Would you like it to remind you of a payment date? You can have it notify at 3 day till all the way up to 10 days till due date. Not the day before. Not the day of. You can't even get notification for more than one option. If you accidently dismiss it, that's it. Hope you saw it. IF IT COMES AT ALL. Trash. Don't use amex.
The app is just not good. Logging in is a nightmare. Repeatedly asks for 15 digit card number to view your balance. Easier to just sign in on the website. No ability to send or receive money with Zelle. Takes far too long to transfer or add money. Lackluster in look, feel & function. I like Amex the company but the banking leaves MUCH to be desired.
The most recent update turned a good app into garbage. The select to pay was the best part. Now you pay on a specific charge and it doesn't register as paid half the time. Also doesn't allow multiple payments in a day any more. Seriously? You're making it harder to manage payments easily? Ugh. I'm now much less likely to use this card before my others. Nothing sets this apart now, AND your interest rates are higher than most. Terrible user experience, people.
Support agent outright LIED to me. I tried to get help figuring out how to check the balance of an additional member I added, and he told me I could not check it through the app. Phone support also told me before I couldn't change the spending limit without calling in. Before the conversation ended, I found where to do both and when I pointed out you could see the balance from Total Balance > ... > Add/Manage Card Members and asked him why he told me I couldn't see the balance, he disconnected!
Pointless app for what I initially opened it for. Don't have the "Send" cash option. I'm constantly having to login everytime I'm switching from one link to the other. Biometrics login is hit or miss. Tells me to enable it to use it... well, it's enabled. What more do you want me to do. I click on a link, "technical difficulties. Try again later". Please fix all the issues on the Android app.
Often things that have been paid off don't show up as paid off. It's not a very precise app. It does show me my purchases, but it's hard to track what has specifically been paid off. This is because I will often just pay off a lump sum so I don't have to wait for the balance to clear. However even after the card has been fully paid off, it still shows purchases that I still "need to make a payment on"
The "pay other amount" feature has broken UX. If you enter an amount other than Total Balance, the radio button then defaults to Total Balance anyway. The amount being paid isn't on the following screen, so there's no way to see that the wrong amount was selected, and no way to cancel a payment after it's gone through. On 2 separate occasions I mistakenly paid more than I was expecting to and could've overdrawn my checking account. I haven't had issues with any other card. Really bad.
The current balance is not included below each transaction, making it extremely difficult to track how much you've charged. Other apps I've used such as Bank of America keep a running total balance next to each transaction, so if you like to pay off your total balance, then you can see what pending charges aren't being included in that payment. Without that transparency, it is incredibly frustrating to pay off total balance and have that balance spike back up when the pending charges post.
Used to be great. I used to be able to easily see my available balance, credit limit, etc. After a recent update, items were removed from the main page. Also, the new "one-time passcode"every single time you log in, is a hassle & useless. E.g., if someone had my phone & able to log into my app, they would easily be able to retrieve a text passcode. There's no way to disable it. Remember device doesn't work. At least give me the option! I'll update my review if it goes back to the way it was.
When you're actually signed in, everything works fine. Information displays easy enough, the UI is mostly easy to navigate and pleasing to use, and it's easy to make payments. But I really wish the biometrics issue would be fixed. It never lets me sign in with fingerprint, and always requires a password. It's been happening for a long time and can be annoying.
the mobile app check deposit is not working for a week now. it keeps saying 'the system is not responding and to try again later or contact customer service.' tried on both the checking and the savings. called customer service twice and no help, couldn't identify a known issue. I have logged out and logged on, closed the app and deleted and reinstalled. I already endorsed the check to amex so it can only be deposited here. please fix this issue, it is holding up my funds from being deposited.
The app is OK I guess, but lately it has been getting worse. It says my password is incorrect when I know 100% that it isn't. Then after I reset it, after browsing through the app for a bit, it suddenly kicks me off and says you've been logged out because of no activity, as I'm literally using the app and being active. Fix your app please.
If booking travel on a mobile device, you're out of luck. You have to use this app to book travel on mobile, and the travel booking section is completely broken. When you open the travel section, the main app sits idle in the background and logs you out in 5 minutes. So you only get 5 minutes to book travel. I'm convinced it's to force you to rush through so you wind up spending more money than necessary. I can't STAND being rushed. This needs to be fixed YESTERDAY.
Getting into my account was the biggest pain. When you apply for the card, and get the confirmation, it says to set this up. g Guess what!!! you can't without the card. so you get locked out and go through the hell of finding 10 different passwords to reset it because it doesn't say that you need to go through the entire thing and THEN get a representative. otherwise you think thee password is reset, but it's not. For such a huge company, get your stuff together!
The app seemed to function well, but my phone stopped ringing, and my messaging notifications didn't work most of the time when they're supposed to be on. My phone also started crashing when I should have received a notification and had to be restarted. I went through all the steps support recommended. Finally, I reset the phone and reinstalled apps one by one. I don't understand how, but it's definitely this app messing up my phone. I reinstalled and uninstalled repeatedly. Same.
Be careful. Interest can be charged even after you pay the bill along with late fees. I was a couple days late but interest on after...The app does NOT notify you. Customer for a long, never had an issue and they would help me out on a fee after asking for the first time for some help. App is good but Amex customer service does NOT help in the way they should. Most places give you one time help when its due to ignorance or just being unknowledgeable of all their lingo and "Terms and Conditions."