Reviews for Amex

I have been with American Express since 1991 and have had very positive experiences until the last app update, which is an absolute abomination!!! The app does not function correctly and the option to “pay other amount” does not work!! After so many complaints by customers I cannot understand why the application issues have not […]

I think the app is simple and it works well. The biggest issue I have is that on any purchases over $100, I have no option to just ‘pay it’s. Being able to plan it is great, but that’s for a fee. Sometimes, I pay on the card just to pay it all off later […]

1. Suddenly, after several years of using this app, I’m unable to attach receipts from my phone’s files. I get an error message telling me to enable permissions for files access. And guess what. There’s no provisions for granting access. 2. I used to be able to upload receipts while transactions were still pending. Now […]

It’s really annoying that we can no longer use the “other amount” I contacted customer service, but after reading the reviews I now know that it’s not just me. I use my Amex for EVERYTHING mainly because of the points and the fact that It easier to keep track of my budgeting and spending with […]

The app itself works great. However, I’m leaning more and more towards it being rigged to encourage late payment and up the interest. Notifications absolutely suck. Would you like it to remind you of a payment date? You can have it notify at 3 day till all the way up to 10 days till due […]

The app is just not good. Logging in is a nightmare. Repeatedly asks for 15 digit card number to view your balance. Easier to just sign in on the website. No ability to send or receive money with Zelle. Takes far too long to transfer or add money. Lackluster in look, feel & function. I […]

The most recent update turned a good app into garbage. The select to pay was the best part. Now you pay on a specific charge and it doesn’t register as paid half the time. Also doesn’t allow multiple payments in a day any more. Seriously? You’re making it harder to manage payments easily? Ugh. I’m […]

Support agent outright LIED to me. I tried to get help figuring out how to check the balance of an additional member I added, and he told me I could not check it through the app. Phone support also told me before I couldn’t change the spending limit without calling in. Before the conversation ended, […]

Pointless app for what I initially opened it for. Don’t have the “Send” cash option. I’m constantly having to login everytime I’m switching from one link to the other. Biometrics login is hit or miss. Tells me to enable it to use it… well, it’s enabled. What more do you want me to do. I […]

Often things that have been paid off don’t show up as paid off. It’s not a very precise app. It does show me my purchases, but it’s hard to track what has specifically been paid off. This is because I will often just pay off a lump sum so I don’t have to wait for […]

The “pay other amount” feature has broken UX. If you enter an amount other than Total Balance, the radio button then defaults to Total Balance anyway. The amount being paid isn’t on the following screen, so there’s no way to see that the wrong amount was selected, and no way to cancel a payment after […]

The current balance is not included below each transaction, making it extremely difficult to track how much you’ve charged. Other apps I’ve used such as Bank of America keep a running total balance next to each transaction, so if you like to pay off your total balance, then you can see what pending charges aren’t […]

Used to be great. I used to be able to easily see my available balance, credit limit, etc. After a recent update, items were removed from the main page. Also, the new “one-time passcode”every single time you log in, is a hassle & useless. E.g., if someone had my phone & able to log into […]

When you’re actually signed in, everything works fine. Information displays easy enough, the UI is mostly easy to navigate and pleasing to use, and it’s easy to make payments. But I really wish the biometrics issue would be fixed. It never lets me sign in with fingerprint, and always requires a password. It’s been happening […]

the mobile app check deposit is not working for a week now. it keeps saying ‘the system is not responding and to try again later or contact customer service.’ tried on both the checking and the savings. called customer service twice and no help, couldn’t identify a known issue. I have logged out and logged […]

The app is OK I guess, but lately it has been getting worse. It says my password is incorrect when I know 100% that it isn’t. Then after I reset it, after browsing through the app for a bit, it suddenly kicks me off and says you’ve been logged out because of no activity, as […]

If booking travel on a mobile device, you’re out of luck. You have to use this app to book travel on mobile, and the travel booking section is completely broken. When you open the travel section, the main app sits idle in the background and logs you out in 5 minutes. So you only get […]

Getting into my account was the biggest pain. When you apply for the card, and get the confirmation, it says to set this up. g Guess what!!! you can’t without the card. so you get locked out and go through the hell of finding 10 different passwords to reset it because it doesn’t say that […]

The app seemed to function well, but my phone stopped ringing, and my messaging notifications didn’t work most of the time when they’re supposed to be on. My phone also started crashing when I should have received a notification and had to be restarted. I went through all the steps support recommended. Finally, I reset […]

Be careful. Interest can be charged even after you pay the bill along with late fees. I was a couple days late but interest on after…The app does NOT notify you. Customer for a long, never had an issue and they would help me out on a fee after asking for the first time for […]