Reviews for Ancestry: Family History & DNA

easy to navigate for the most part, needs to be more simplified. The family tree tool is very confusing when it doesn't display the whole thing. Maybe a tutorial on how to navigate the family tree would be great or just easier to navigate. make the app more phone user friendly. Always fun learning about your family and to know how and where they lived.

Great app, but I have a few complaints. When I click on another line in my family, it tends to overlap with the line I was looking at before instead of making it go away. Additionally, the subscription price is crazy high. I used to be able to get hints for potential ancestors on the free plan, but it requires a subscription now, which is upsetting. That being said, I really enjoy Ancestry. It's helped me learn a lot about my heritage.

Horrible! They have so many technical problems/system not working problems it is ridiculous. Definetly not worth the monthly subscription fee I will start having to pay if I can't figure out how to cancel in the next few days. Very disappointed! I used this app about 6 or 7 years ago, it was much better then. Hate the new format.

FRUSTRATING! Much of it seems to be AI generated. Not sure I like it. Many changes since I last used Ancestry. The two-step verification didn't work. I got the verification, but then Ancestry wouldn't connect to my 1 match; it just sat there with the little loading wheel loading....loading....loading. I gave up. NOT HAPPY. This site is pretty expensive & to have these issues feels like a rip off.

I've loved this app for years but the last couple of updates are really buggy!! Cannot tag people in photos! When you click edit, it briefly shows the screen, then loops back to the original photo page and tells me to download the latest version. But that didn't fix the issue. It shows a green leaf for a hint on the profile, but when you click it, it says there are no hints. Keeps crashing when I try to navigate! Roll the changes back!!

it's good if you just want to look at your DNA regions/percentages and then nothing else , but quite often the app crashes. I just got updated information, it said "new!" I clicked it, CRASH. So often it will crash, freeze, or just not do what I'm wanting. Its terribly frustrating trying to build your tree and have to keep closing and reopening the app and find where you were working again over and over. and ya'll want me to pay for a subscription but can't even have your app in working order.

I started building my tree recently. I'd made decent progress, but in the last week or so, it's ground to a halt. Either I can't save a record, add a relative, search any records of any kind, or even open up saved records. It's always something different. Every time. I've uninstalled and reinstalled so many times that I've lost count, only for it to work for maybe one addition of something, only to start experiencing one of the previously stated problems again. I don't know what to do.

8 Sep: Tried everything suggested - still getting error to contact support. Update 26 Aug 25: Still disappointed and now frustrated. Now I get an error when I try to save. Tried everything suggested - no Bueno. Just updated program five minutes ago. Previous review: Disappointed. Was working great until last update. Now when you click on an external link - it just sits there and spins.

The online version is so much better. When you sign in, your tree is downloaded, but after this it is useless as any new records you find and add to your tree, the tree doesn't update. If you add more people then these are not displayed. You have to clear the cache and sign back in for it to update, is it only me having this issue?

Ever since the recent update, I have had no access to Newspapers through the app, which is EXTREMELY frustrating since I'm paying monthly for both Ancestry & Newspapers. Apparently, I'm not the only one having this issue, and this is a huge issue that should be resolved right away. I can see a lot of people canceling their subscriptions due to this problem, including myself. Newspapers is very beneficial to finding out more with your family tree. It's helped me tremendously! Please fix this 🙏

I'm sure this app might maybe help someone out there but definitely not me... oh and read their fine print because your not getting a refund for you subscription even if it's the same day they took the money out and to make it even better when you cancel they charge you another 25 dollars. just use google that's where their search is coming from. took 50 dollars when I logged in once.

Still one of my top genealogy apps, but the developers' attention to detail that made this top-tier has disappeared over the past 5 years. I can no longer add partially-known or unknown family members to the tree. It's first and last name or you're out of luck. The Hints algorithm has given me so many incorrect hints that I've stopped reporting them. And why take away the ability to start a name with a capital letter? Now I can't connect to Ancestry via the app after the last update to 17.15.1

This app is amazing. It does have a lot of problems. It tells you where you left off but, you have to search the tree to actually get there. It has problems attaching parents and spouses. For example, if a spouse is already entered and you find a record with the spouse in it, the software will list them to add them as a new person. when you click the not a new person, it won't show any spouses. There are many more problems and not enough space here. The computer software works much better.

2nd edit: Nope, still doesn't work. Why pay for no service? Edit: Nothing has been done to fix this issue. Glitchy. It says there's a potential parent and then doesn't show it. It's slow. It also opens all the relatives and they crossover and block each other out. It updates like every 3rd time I open it but I can't figure out what they're fixing. Seems like nothing.

I used to love this app now its full of bugs. You used to be able to see the tree expand when you clicked on a person's profile, now I keep getting an error. You can no longer see what percentage of YOU came from each parent (was free now it's pay for). It doesn't feel as easy to use anymore when looking up potential ancestors. It feels too jumbled. Previous versions of this app were much better.

I dislike the new update in the app. Before, you could click on a family member to see the siblings etc & now, you have to use the search button then click on even more items/tabs (each seperately like name,birth/death,marriage) to see their information instead of just clicking on their name to see all info. Please change it back . This deters me from using the app daily as it isn't as easy to navigate.

What happened? This app and platform was amazing. It really assisted us in finding out information about our family that we were never able to find out and for that I am grateful. However, as for the recent updates it is unusable. Information is hidden, clues are no longer working, access that was free is now behind a pay wall, items that were paid for now require additional charges. When you go to pay the pricing is inconsistent, and I've been directed to setup a new profile multiple times.

I started paying for the app after the initial free period. As soon as I started paying, things went downhill. Family lines started getting crossed with each other and I'm no longer able to see potential relatives. If I click on someone's potential mother or father, it says I have to add it manually but never gives me a name to add. I no longer use the app because of these issues. I go on just to check if the issues are still there. As of September 6th, 2025, the issues are there. Fix this.

There needs to be a means of automating the removal of duplicate entries. It is impossible to return to my place in the Search List after editing an entry. Going back returns me to the homepage. I'm also not a fan of the new page for editing current entries. Feels like change for change's sake rather than an improvement. I also only care about hints that add people to the tree and see no means of sorting hints for just those.

Update--reached out to support for the issue I've described here, and though they haven't been able to replicate the issue, they've been very responsive so kudos for that!! Seems to be buggy now that I've updated the app. Doesn't load the tree, makes it seem like there are 0 people in my tree (I have just over 5,000 in my main tree alone). Once I try accessing the tree, the refresh icon (whatever it's called) just keeps circling and circling and won't let me do anything else in the app.