The app is great for only 2 of the many functions. Video andnchat group. I wish we could use the pictures section. I wish this would allow me to take pics in the live feed. The app seems to have locked me android out from even doing a screen shot.
Update: looks like since I got logged out while the camera was rotated it locked the app on the log in screen rotated as well. Restarted the app and it works fine. Camera worked once. The biggest issue is that the app won't rotate. The reset password link is on top of the submit password link and I can't log back in. At this point it is unusable.
Due to the app auto rotating the screen I have to log out of the app and back into the app AND log in every time! Very annoying for when I just want to check in on my baby. It's a big inconvenience for us moms with babies in the NICU- we are sleep deprived, emotional and would greatly appreciate the app not timing out all the time. Also, the video is very glitchy with movement. I understand the time lag- just be aware it's about a minute behind
loaded the app in the app won't let me log in and keeps telling me that there's an error in to check my connection if I log in on the web it's just fine... I love love love being able to see my baby anytime I'm not in the NICU with him but it would be nice if I could use the app to see if there's more features to be used.... It would be nice to be able to leave comments for the nurse the nurse be able to leave comments for the parent as well
We love the idea of this app. It's so nice to check in on our babies in the NICU. The biggest problem is having multiples in this app. Camera A for Baby A works fine, however when trying to pull up camera B for Baby B it shuts down right away. The only way to see Baby B is if we pull up that camera first, and that's if it wants to cooperate. Our babies have switched rooms/cameras and this has happened every time leaving us to believe it's an issue with the app not the cameras themselves.
It is more of an operator issue than anything else. Too much of the time I cannot see my baby boy on the feed. Either they will move the camera off of him for what ever reason and when Done it does not get put back on him where we cam see him. And also many blackout periods for too long before they come back up on line.
This app sucks. It makes you login multiple times. Freezes all the time and is generally just a pain. Update: it's bad enough that my child is in the hospital, that fact is compounded by forcing me to use this terrible app. It NEVER logs in on the first try. Touch ID rarely works. The camera in my child's room crashes all the time. I think it would have been better to not tell me a camera was available. These experiences are on both Android and iPhone. Terrible app.
Doesn't work! You have to log in every single time you open the app and the video never loads. I wish I could give this 0 stars. They clearly need better people working in their IT department because the ones they have currently don't know how to fix bugs in an application.
When the app worked, it provided a clear and constant video of my child. However, the app only worked successfully 75% of the time whenever I logged in. The other 25% of the time the app had significant lag, or it never loaded, or it froze/crashed moving from landscape mode to portrait. There's definitely room for improvement.
Can't log in. Fingerprint scanner it annoying. Sometimes it works as it's expected to, most times it just does absolutely nothing. So i'll close the app and try entering my password. Now it saying my password is incorrect. Reset the password, same issue! I just want to check on my baby! I loved the peace of mine checking in on my baby while she's in the NICU and still be home to care for my other children, but this app makes it so pointless. It rarely works. 😔
