I got a text with two links. The second link doesn't work, it just opens the app store. I also needed a PW reset. The PW reset email has another link in it that just opens the app store again. Also, all of these links have my username in plain text which is AWFUL for security. Don't use this app. It's insecure and doesn't work. Also, if you email the address on this app store page, it gets rejected so there's no way to contact them. This might be a scam app.
Fred Crater
I just downloaded the app and had the same password issues trying to log in.. I got locked out.. I give this a 0. Once in the app is easy to navigate and thorough. I give it a 4.. Here is what I had to do... 1. Get your provider to give you a temporary password. 2. Once you have logged in and changed your password, it will open but its frozen. Close the app. 3. Open the app and sign back in and it should work or at least it did for me. Good luck!
D H
Useless. Never logged in, and when trying forget password process the URL from the email takes me to the app store. If you don't want https as part of the practice's URL, build logic to strip it. Or logic to not include it as part of the automated email sent by the Dr office. I copied the URL directly from the email sent by the Dr office, and it included https. Don't force end users to clean it up. Overall the app has been a frustrating waste of my time.
Tony Wasserman
Just a pain to set up. Initial login and for a password, which you don't yet have. So you have to go through a lengthy forgot password step, wait for an email, click the link inside, open the app, and you are right back on the page you started, with no way to reset the password. I never was able to get signed in. This app is total garbage.
R. Scott Frank
Worst app I've ever used. If my screen goes dark after 30 seconds to save battery, it loses where it's at. I had to minimize it to look up some information to enter into it. It was minimized for less than a minute and when I returned, it had totally kicked me out of the system. I had to log back in and start all over. This app is full of bugs.
Derek S
Awful app. Like others, I couldn't get past the login screen. If your doctor's office sets you up with a web login accessible via desktop browser first, you can use those credentials to log into it. Otherwise, the links to set up your account and/or reset your password just plain don't work on my phone. Tapping on them just brings me to this app page in the App Store, not to the app itself. Terrible initial experience for the doctor's office in question.
Lisa Carbrey
You need to change your password, from the email they send you, click on provider not the long url and change it there. Otherwise it just opens the app again and you never get anywhere. Everyone reporting the same thing, don't know why they won't fix it? I'm in IT and had to read another review to see how to get around it, how's some non technical senior citizen going to do this??
Joseph Arrington
I have experience getting spammed by my medical provider to install the app with every practice interaction, which includes a monstrously long link that could be simplified. I then install the app and immediately get directed to use a computer before I ever login to the app. I go to my computer and need a password, as I have an assigned user name. I get the password reset email that loads a blank page. I'm sorry, I'm uninstalling. Hopefully they get a real app, this is half baked at best.
Alexander Hayden
Was sent a link from my provider to download the app, but wasn't given a password. The password reset request just links you back to the app store, and doesn't actually do anything. There's no form of desktop support to fix this issue, making it impossible to login unless you set up the account yourself, which generally wouldn't be the case.
Sara Thompson
As others say, you will immediately need to reset the password and if you do it in the app, the link that's emailed to you doesn't work. Instead, click the partner link and open their site in browser. Click reset password there, and you will be able to "reset" your password in browser. THEN go into the app. Once that's out of the way, the app works great.
