Tried to get introductory 25% discount on delivery order. Wouldn't let me add and told me to choose location. Chose location and ordered food. Would not let me navigate back to the deal page from the menu to get my 25% off without re-entering info over and over again. And still couldn't apply the coupon. Did not save info when I entered. Tried website, same problem. If I can't get my discount, then THIS IS FALSE ADVERTISING.
Christopher Reynolds
"Selected time is no longer available" App claims the location is closed despite it being open. I know cuz I'm in the parking lot. Changing locations yields the same error. Looking at these other reviews, yeah, it's not just me. Arby's, your app is BROKEN! I want to use the deals, but I can't. So I'm going somewhere else with a working app
Abi Moore
The app is nice and I like the deals, but I have a big issue with gift cards and deals. You can't use gift cards through the app but also you can't use most deals in store. So if you have a gift card, you basically can't use any of the deals. It's a dumb system that really should be fixed. ETA: Now it won't process my app order at all and I still can't use deals in store.
Callista Eickhoff
The app only allows the user to redeem or earn rewards if an order is placed online. There is no way to earn or redeem rewards at the restaurant. Limited time items are not available on the app. There is no flexibility when placing an order. Users can not order a combo & get medium fries, but have a large drink. There is no way to add points for an order not placed online using the app. It's as if Arby's doesn't really want their customers to earn points.
Miri’s STYLE (Miri)
why you get a notification that they have a buy one get one free sandwich thing. you go into use it it gets added to your cart but it's not usable so you can't change it until that coupon expires because it doesn't allow you to change the coupon. and instead of saying that the coupons already added to your cart when you try to change it it just says that there's no online ordering available. it's amazing when it does work but so far it's only worked one time.
Sc
Ordering delivery is a massive pain. It switches you to some Doordash site that runs ridiculously slowly, with lots of lag. Attempting to get back to the menu, out of the cart, backs you up back into the regular Arby's app and you then have to type the address and do the delivery selections again. After this happened 5 or 6 times, I just closed the app and decided to order elsewhere.
Derek
Garbage app. On multiple new devices, it has many issues with payment processing. I usually get an email instantly saying that the payment failed when using Google pay or Apple pay. The notice usually comes through instantly. I've been using my debit card lately instead, but today I got email 10 minutes after submitting my order canceling the order because of a payment processing issue. again. I didn't see the email, because I was driving.
Carol Kyte
The app is terrible. Each time you open the app If you choose pick up and change your mind to delivery it empties your cart and you have to begin again including typing in your address though it was previously saved and you have to reselect the restaurant location. There is a different menu for pick up and delivery beyond price differences. You can order a chocolate shake for pick up but it isn't on the delivery menu though vanilla is. We gave up and chose a completely different restaurant.
Peter Dien
The UI/UX is atrocious. I currently use a foldable and when trying to place an order on the cover screen the UI defaults to the place a payment and doesn't have an option to move it out of the way in order to input the payment option. The only way to actually use the app is to use the big screen. Also can't apply deals to delivery orders and the Google Pay option is only available through the website.
Kim Thomas
This is the worst app EVER! I had the app for years, then about a year or two I have not been able to order from it. I get a message stating "having technical difficulties". I've uninstalled and reinstalled, cleared data and cache, and it will not let me order. Just Google "issues with Arby's ordering" and several videos and Reddits will pop up.
