not as useful as it used to be. Have to find everything again everytime it updates because it's dramatically different. My life is not about accessing my security camera recordings in some convoluted way. Make it less of a multi step, game- like process, and more of a simple, one stop, quick interface to check/view what I want to review and either take the next action or close out. The upsell offers (constant and annoying) more expensive than competitors, and I don't perceive additional value.
Scot Millies
Edit: Now, when in device view, sometimes you don't see any previews. If you see a preview and go to play it, it's either blank or black. With every app update, it seems to get even more glitchy. If you don't get one of their plans, you now get adds to buy one. There is no way to delete more than one recording at a time. I get hundreds of recordings from branches or bushes moving. This app is continually getting worse.
Adam Cline
App crashes constantly, forcing you to uninstall the app, restart your device, and reinstall the app. This works sometimes but far from every time. I may as well have purchased fake cameras since I can't view anything on them. Update: Now I can't access my feed / recordings from my Arlo Hub. I reformatted the SD card and restarted the hub. No luck.
Nathaniel Carpenter
updated my review and I changed my stars from 2 to 1. I cannot imagine developing a more useless app and system. I don't want a cloud subscription, so I bought a 256 USB stick. I have 3 cameras. only one ever locally records, even though I have the setting to record entire event, up to 5 minutes, I get 10 and 12 second recording every time. I can access my cameras for a live feed, you think there is any kind of rewind or playback feature to access any events from earlier? nope. 🗑
Kristy Lee
When it is working properly, it's wonderful. Unfortunately, about half of the time the app doesn't work properly and connect to the cameras. I would hope that this would improve over time, but it hasn't. There is no issue with our internet connection or placement of the cameras. The issue is the instability of the actual app and ability to stream. ***update, it's been about 4 years and there is ZERO improvement to the technology or reliability.
Joe Wagner
Geofencing mode changes never cause notifications. My device is checked for getting geofencing notifications. I get the notification that geofencing is enabled. The persistent notification is there. It's changing modes because I get motion alerts when I'm away so it armed and it doesn't alert when I arrive home so it disarmed. ----- Lowered my rating to 1 star. Unhelpful solution because it requires a paid subscription. Another example of functionality Arlo is charging for that used to be free.
kawehi onekea
The app is slow. the camera lags so much that whatever triggered the camera is long gone by the time it connects. The video also stops recording if I'm watching it live. So if I heard someone break in and I want to see it on camera live, it will not record the proof/the person's face. Very frustrating. Can't use the security system without the app and the app sucks.
Jeff Kochman
I bought 12 cameras. batteries phase out quickly and then won't charge. app makes it difficult to use the system without paying for it. videos only record for about 5-8 seconds even when activity is occurring so you can't see the whole sequence of events. tried to call help but dealt with people who i couldn't understand. very dissatisfied. don't waste your money
Janene Simon
Setting it up is fairly simple but using it is terrible. Not easy to quickly observe anything currently happening such as a notification of a person, vehicle or animal. We have fast internet service, wifi, and phone service but the app is always slow to switch from one view to another and play clips or live feeds. Not sure whether to blame the app or cameras on poor video quality. Got this alarm security system from Costco plus some extra parts online. Had it for two years. Hated it.
Melissa Kendall
I couldn't hate the update more. I recently recommended these cameras to a friend because the app was so easy to use and set up the schedule and now I will tell him to pick another system. I have spent so many hours trying to figure out how to get all my cameras on an acceptable schedule. I created a custom mode, then learned automations are disabled in Custom Mode. Also, now if you have more than one location, each location requires its own subscription.
