Got this app to help keep track of our kids with their new phones. 30 free trial, great no problem. Decided to continue and pay the $7.99/mo to do so. Day 31 we were logged out, and in order to log in again we had to sign up for another 30 day free trial. Day […]
Reviews for AT&T Secure Family® parent app
← Back to AT&T Secure Family® parent app20 reviews
With Smart Limits I was able to block phone calls and texts during a certain time period with the exception of a designated list. I can’t seem to do that with this app and this app costs more. I could also see what numbers and the times that calls and texts were received. I’m not […]
I am so disappointed in this app. The location map is completely inaccurate. The feature that allows you to receive a notification when someone arrives at a destination does not work. I might get a notification an hour AFTER my daughter arrives or not at all. I miss the old family map. If it does […]
The accuracy stinks! You rarely get a location within 1/2 mile of the true location of the person you are pinging. *UPDATE:I was hoping the accuracy would improve when they switched to Secure Family. It did not. At first, when I synced my kids phones it looked pretty good while at home. Once they were […]
If there was a zero star rating, I would have selected it. With this new app there are many frustrations. There are no longer SETTINGS to not allow automatic locates when opening the app, the content filter, time limits, and location alert panes will not go away from the home page, and, most frustrating is […]
The new update has some bugs. It keeps telling me that I need to allow permissions but u actually allowed all the permissions, turned them off and back on, and it still says the same thing. The home screen says location settings need to be set but when I open the notification by pressing the […]
One, I can’t make multiple people “parents” even downloading the “parent app” on another phone. Two, the alerts that are set up don’t work at the right times, example : I have an alert for when she arrives at school, the alert goes to my phone after I’ve already made it back to my house […]
Not worth it! first downfall-all the family members have to download the app on their phones so you can see their exact location( if u have iphone ur better off with the find my phone app and it’s free! Then it only keeps track of their location IF you track their phones otherwise there’s no […]
I have always appreciated this app. It is hard to put into words how poor this major update has been. First, at the moment, the app will not even load. Crashes each time. But before the crashing started, it says location has to be turned on. It is. It says battery saver has to be […]
Every few days this app will not locate. I have the phone right in front of me, all settings are correct, but does not locate at all. Will put nothing in history so it is like it is not even attempting to locate. Same for all numbers on account. Have called tech suport several times […]
It is locked up. Keeps telling me to update it and it wont let me. I have tried uninstalling and reinstalling, doesnt work. It’s a shame that I have to call and spend 5-10 minutes going thru a menu and then 15-20 minutes waiting to speak to someone to fix an app that I pay […]
Not very reliable. Notifications come in about 20 minutes late, kid leaves the house and 20 minutes later I am notified about it. Open the app to check location and it just refreshes, but never updates an accurate location, its always behind on the timing. You will always be 10 steps behind tracking the locations…..therefore, […]
I use it once and realize that it didn’t allow me to anything without downloading an app on my kids phones. What a waste of free use! I didn’t even keep it a day maybe an hour because it took me that long to remember and the numbers with names I wanted. it won’t save […]
Don’t bother! This app should be for free given how inconsistently it “works”. It constantly asks me to pair a phone that us already paired. In addition, it does not always block the apps I ask it to block during those time lines. I further learned there is a “bypass” link that shows up on […]
It worked great, and I was using it to tack my watch that was stolen along with over $6000 in property from my apartment. And just when I’m about to go after the people who did it, BAM! Stops working. App now tells you to update to Secure Family and won’t let you access it, […]
The Secure Family app is simply aggravation. I don’t need the control over every aspect my kids’ phones. If needed I can shut their internet off through my att. If I wanted to have to go through an app installed on their phone I’d use a free one. One that doesnt mess up their phone […]
The update is extremely frustrating. There was no notification that an update was happening and when we needed to track a kid, it wouldn’t work because everyone needed an update. Additionally, I have nonstop location search updates on my phone. If I turn off notifications for the app, I won’t get any notices. The location […]
We don’t have a “companion app” as AT&T states below. I am unable to use the approximate location regardless. They changed the ability to be able to see a location without the exact location. We were happy with having just the vicinity without the exact location. It’s not as user friendly anymore. We don’t like […]
The last version was so much better. This one doesn’t shows me where a kid is at; only a mile or so/or more radius and that’s not helpful. Previous app showed buildings, addresses, more streets – like Google map. Don’t like this at all. Funny, the marketing said “you asked for upgrades, we have them”. […]
The new update is horrible. Even though I wouldn’t have exact location with the previous version it always with a range I had a general idea where my kids were at. Now one child’s phone won’t track at all (even though we have uninstalled and reinstalled the app multiple times) the other child’s phone tells […]