Got this app to help keep track of our kids with their new phones. 30 free trial, great no problem. Decided to continue and pay the $7.99/mo to do so. Day 31 we were logged out, and in order to log in again we had to sign up for another 30 day free trial. Day 61 and we just called tech support to find out what was going on because the charge never activated. Not a big deal. EXCEPT there can only be one parent account, all the others must be child accounts. Re: Tech support said otherwise.
A Google user
With Smart Limits I was able to block phone calls and texts during a certain time period with the exception of a designated list. I can't seem to do that with this app and this app costs more. I could also see what numbers and the times that calls and texts were received. I'm not seeing a way to find that either. Very dissatisfied
A Google user
I am so disappointed in this app. The location map is completely inaccurate. The feature that allows you to receive a notification when someone arrives at a destination does not work. I might get a notification an hour AFTER my daughter arrives or not at all. I miss the old family map. If it does not improve quickly I will be canceling the service.
A Google user
The accuracy stinks! You rarely get a location within 1/2 mile of the true location of the person you are pinging. *UPDATE:I was hoping the accuracy would improve when they switched to Secure Family. It did not. At first, when I synced my kids phones it looked pretty good while at home. Once they were away from home, it is horrendous. Right now it is showing one to be .75 miles from where I know they are, and the other is off by over a mile. Totally worthless!
A Google user
If there was a zero star rating, I would have selected it. With this new app there are many frustrations. There are no longer SETTINGS to not allow automatic locates when opening the app, the content filter, time limits, and location alert panes will not go away from the home page, and, most frustrating is the "internet pause" button is so big and I cannot get rid of it. In addition the battery drain is now much more when running in the background. TERRIBLE update to a perfectly useful app that did NOT need this re-work.
Karen K
The new update has some bugs. It keeps telling me that I need to allow permissions but u actually allowed all the permissions, turned them off and back on, and it still says the same thing. The home screen says location settings need to be set but when I open the notification by pressing the fix button it says push notifications are disabled. Both are on, and precise location is on. Very frustrating. Thinking of canceling service.
A Google user
One, I can't make multiple people "parents" even downloading the "parent app" on another phone. Two, the alerts that are set up don't work at the right times, example : I have an alert for when she arrives at school, the alert goes to my phone after I've already made it back to my house from dropping her off. Three, I can change everyone's profile except for my own. It will not save. Four, which is probably my biggest issue, I can not see what is going on in her phone unless I get on it myself.
A Google user
Not worth it! first downfall-all the family members have to download the app on their phones so you can see their exact location( if u have iphone ur better off with the find my phone app and it's free! Then it only keeps track of their location IF you track their phones otherwise there's no info for you to see (makes no sense if you need to see the kids whereabouts and didn't have time to track them during the day) to top it off, it takes a while to open. Really not worth it!
Daryl Cripe
I have always appreciated this app. It is hard to put into words how poor this major update has been. First, at the moment, the app will not even load. Crashes each time. But before the crashing started, it says location has to be turned on. It is. It says battery saver has to be off. Why? It sends an unbelievable amount of notifications, so I turned them all off, which then defeats the purpose of the app. It is time for a monthly refund AT&T. Update: Oct 10th. Still crashing on start up.
A Google user
Every few days this app will not locate. I have the phone right in front of me, all settings are correct, but does not locate at all. Will put nothing in history so it is like it is not even attempting to locate. Same for all numbers on account. Have called tech suport several times with issue. No one has yet been able to resolve this sporadic problem. Family Map was much more reliable.
