I have been using this app for over a year and a half now. I recently switched from self directed to company directed. Ever since, it has been horrible! I have to scan a QR code every time I clock in and then the QR code doesn't work so I have to go get a new one. the lady at the office says that it's not just me, It's everyone. Can you please please fix this app?! I would love for someone to contact me and tell me how I can clock in like I used to with just my information. NO MORE QR CODE!!!!
Cara
It doesn't allow you to clock in or out unless you're sitting in the client's home. Welcome to the real world. Not all clients sit at home all the of time. So if you're picking up a client from day services, work, or an appointment you cannot clock in using the app. Many clients are not allowed a call in method. And even when you can use the call in method, it's a fifty fifty as to whether it's going to work if you're not sitting at the client's home. Frustrating.
Deana Bias
The CHECK-IN process would be easier to notice for new employees if it had a button-like appearance. My initial reaction was that my list of patients was blank & I had somehow messed it up. All other buttons appear as buttons. It also caused problems as my manager had to fix the time for 2 months. Maybe it is me, as I care for only one patient.
Crystal
I have had nothing but problems since the update, this is the worst app on my phone! Everytime I login, it does not find my client. Even though it has full location access. I have to touch the date on the top each day to make sure it changes. I am constantly on the phone with my agency due to the consistency of problems.
Jamie Volle
Update as of 12/29/24. Still having sync errors since 2019. This time, a sync error on the app probably cost me my job. Didn't sync a clock out today until 4 blocks from clients house. App froze and appeared to have worked but when I double-checked myself a few blocks later when I pulled over to check it hadn't. Restarted the app and it decided it was going to sync my clock out somewhere. Nowhere near the client's house. Thanks for never fixing the sync errors.
Isabela Yuri
Constant problems with clocking in and out. It has been consistent since I got the app, and none of the bugs have been fixed. I'm often told I was absent for appointments when I was clocked in. It also doesn't let you keep track of the hours you logged through out the week. Please fix it people use this for work!!! 🙏
Aleah Allington
It only adds up the whole hours for the week but a break down of the hours each day and to b able to pull up the total hours for even past weeks would be nice. And then it gives the choice of transportation but a place to keep track of mileage would be nice also. Otherwise it's fairly easy to use.. when it's working.. and I've only been using it for about a week..
Cheryl McLean
I have only used it a couple of weeks. I would love to see a program that provides a column for daily and weekly TOTALS for each client. Doing the math on hours and mins takes time and room for error in my books. Todays computers could be programed to instantly do that math for us. Having weekly totals for the client would be a nice feature while the programers are at it.
Mary Jane Tovar
I'm giving this app a one star rating. Every MONDAY,TUESDAY AND sometimes WEDNESDAY after the weekend that I come in and try to log in, it won't allow me to do so. It says ERROR DOWNLOADING SCHEDULE. It's not syncing if I'm correct. This app is horrible and hope it gets fixed soon or find another way to log in. If we don't use the EVV system to log in, we can get in trouble I was told. So it's not fair to anybody that this app is the one messed up but were held Liable.
Gin Max
It won't open. It keeps closing. Such a pain when you need to clock in and the app doesn't work. A lot of times I clock in and it isn't recorded also. It would be nice if they'd show the difference in hours also if you look at worker hour total for the week. There's no differentiation between different types of personal/attendant care. They could go a step further and make it so much more user friendly by showing the lacking total of approved hours for each category the client is approved in.
