Reviews for Baskin-Robbins

I downloaded the app so that I could send gift cards. I was able to send 2 cards successfully, but then I started getting an error message that says "There has been an error with the gift card transaction, please try again." I've tried emailing for help, but no response. If I could send more than 2 gift cards I'd give a much higher rating!

Not sure why the system changes your birthday to one day before and makes no mention of it unless you go look, which you won't do if you put it in correctly. I suppose it's a way to keep you from using it. Also, I downloaded the app to make purchases mainly but you can only add the prepackaged quarts to your cart. What's the point of this app? To get some sorry coupons? I pass

This might be the worst app I've ever used. The login fails most times (the last 3 times I've tried to use it I've just given up in frustration). Even through I knew my login credentials were correct, I went ahead and tried to reset the password (and of course that doesn't work either). On the rare occasion that I can login, my gift cards show a balance, but scan as spent. The coupons & deals they email you can only be used in their stupid useless app, so you might as well delete on arrival.

Doesn't allow me to add funds to my BR card, no matter which of my cards I use. Constantly showing me error messages for seemingly nothing (for example: clicking on "locations"; clicking on "my account"; attempting to log in; successfully logging in; trying to add funds; selecting any of the locations while trying to order a cake). At this point I'd say it is unusable, and beyond frustrating.

Very very limited options. If you hope to order a cup of each family member's favorite and unusual flavor then pick the half dozen options up later, forget it. This app is geared only toward the more expensive products and a very very limited variety of flavors. Not worth the space it takes. Very disappointed. One point for quick load and colorful layout.

Apps that are just for "convenience" are somewhat dumb. There's no real rewards program, so no real reason for loyalty or to frequent over other places. So the only time I ever visit is when I get an email about a deal. Heck, the app was out to sleep long enough to miss updates. Pretty much shows the pointlessness of the app when I can just use the website. And no more chocolate peanut butter ice cream? 32 flavors down to 15...bah.

The worst!! All I wanted to do was order a Cappuccino Blast and, you can't! When not logged in, you can view ALL the menu items including those. But when you go to make an order and are FORCED to log in to do so, the whole beverages part of the menu, DISAPPEARS!?!? Makes absolutely no sense. A definite waste of my time and energy.

Horrible app! Have tried to access discounts & it's always "down." Tried to update account online & that is "down", too. Also takes up double the amount of space on my phone than other restaurant apps. But provides a fraction of the customer service in proportion to the aggravation trying to get the app to work. Save your memory and don't download!

This app sucks. You try to pull the menu up and it goes to a blank screen, showing no flavors. The opt out of selling your info makes you go through hoops. Overall this app isn't worth the time it takes to download. Save yourself the frustration. I boycotted Baskin Robbins 30 years ago and in hopes they changed in that time for the better, was a wasted thought. Won't be spending money on BR instore or at the grocery store.

This is by far the worst app available. You can only get the app to work half the time when you are trying to use the deals and even then you have to time it correctly before it closes out on you. Who gives a deal then gives you a time limit to when it has to get scanned? I thought Dunkin had the worst app but this one takes the cake!

I have been using this app for a few months now but it is only good when it decides to work. You have to sign in to your account upon opening everyday. The autofill is deleted often so I'm forced to type in my info constantly. There have been multiple instances of the login not working without any reason or error message (even with the correct credentials). When I am actually able to use the app, it is easy to navigate and has great deals.

Not well developed and orobably not QCed. the birthday club is default off even if you've had an account for a long time before the app. Plus there is a problem with the dates when you add it to your profile. it's always a day or two off. even after editing it several times. also, it's silly that you can't combine giftcards onto 1 card and have to use multiple ones when purchasing.

This app drives me nuts. At least now I'm finally able to log in but there are no deals once I'm in! We used to receive our freebie birthday coupons via email but now the email points me to the app for the coupon....not sure where it is in the app though. And there are no deals at all. Is the 7/7/23 "new and improved" version supposed to kick in? I don't want to uninstall and reinstall, having to reenter all my info just for it to tell me I'm already registered either.

Yeah, let's design an app for Baskin-Robbins to allow customers to easily place orders without having to stand in line! Only instead of doing it right, let's make it so that people can't order ice cream or beverages in it, just cakes and party kits. This will be the greatest app of all time! Please fire the teenaged daughter/'intern' you put in charge of this travesty and make an app that is actually useful instead.

The app and website are useless. I wish I could show the screenshot I just took. Laughable! It says two pre packed quarts for $11.99. Below that, it says $12.99. Looking in the cart, they are charging $12.99. That's pretty much the only thing I can even order. No options for buying the fresh packs or diy kits. Just a blank page. No deals in the app. Had to waste my time giving my ACTUAL phone number because it would not accept my all 8's, and created an account for nothing!! Uninstalled.

This is specifically about the app, not the store or their service. The app needs to offer flavors offered at specific locations or alert you if the flavor you selected is unavailable. As of now, the app lets me order flavors of ice cream or new products not available at my local store on that particular day. Please show us only products that are currently available so we don't waste time, gas or money going for nothing.

I have a brand new phone and this is the only app that does not work on it. I cannot add payment methods because the keyboard doesn't even show up. Everytime I try to add something to the cart, the app freezes and I have to reopen the app. When I try to checkout with my order, it says there's an error. Not even the website off the app works right.

This app is a scam!!!! It was set up now won't accept my password. Tried to reset password it's supposed to send you an email but you never get that email. I have tried five times to get the email even doubled checked to make sure email address was correct. This is the worst app I've ever tried to use it's useless because you can't get any of the offers if you can't log in. TOTALLY USELESS!!!

only reason I started buy at Baskin Robbins recently was because of the rewards. however the last time I filled up "rewards" goal on visits, they transfered it to an "offer" not a "reward". emailed them asking where the "reward" was and they confirmed it was an "offer". some context: you can use up to 3 "rewards" per order. you can only use 1 "offer" per order and the offers are worse usually. I'll wait to use this app till it gets better again was good During summer months.

This app (and the website) are non-functional for orders. I have tried multiple times on both platforms. It either gets stuck on "loading" when trying to add to cart or "error" when calculating the total in the cart. When I am successful in adding to the cart, it doesn't retain the info for me to come back later to (attempt) to check out.