I downloaded the app so that I could send gift cards. I was able to send 2 cards successfully, but then I started getting an error message that says "There has been an error with the gift card transaction, please try again." I've tried emailing for help, but no response. If I could send more than 2 gift cards I'd give a much higher rating!
Not sure why the system changes your birthday to one day before and makes no mention of it unless you go look, which you won't do if you put it in correctly. I suppose it's a way to keep you from using it. Also, I downloaded the app to make purchases mainly but you can only add the prepackaged quarts to your cart. What's the point of this app? To get some sorry coupons? I pass
This might be the worst app I've ever used. The login fails most times (the last 3 times I've tried to use it I've just given up in frustration). Even through I knew my login credentials were correct, I went ahead and tried to reset the password (and of course that doesn't work either). On the rare occasion that I can login, my gift cards show a balance, but scan as spent. The coupons & deals they email you can only be used in their stupid useless app, so you might as well delete on arrival.
Doesn't allow me to add funds to my BR card, no matter which of my cards I use. Constantly showing me error messages for seemingly nothing (for example: clicking on "locations"; clicking on "my account"; attempting to log in; successfully logging in; trying to add funds; selecting any of the locations while trying to order a cake). At this point I'd say it is unusable, and beyond frustrating.
Very very limited options. If you hope to order a cup of each family member's favorite and unusual flavor then pick the half dozen options up later, forget it. This app is geared only toward the more expensive products and a very very limited variety of flavors. Not worth the space it takes. Very disappointed. One point for quick load and colorful layout.
Apps that are just for "convenience" are somewhat dumb. There's no real rewards program, so no real reason for loyalty or to frequent over other places. So the only time I ever visit is when I get an email about a deal. Heck, the app was out to sleep long enough to miss updates. Pretty much shows the pointlessness of the app when I can just use the website. And no more chocolate peanut butter ice cream? 32 flavors down to 15...bah.
The worst!! All I wanted to do was order a Cappuccino Blast and, you can't! When not logged in, you can view ALL the menu items including those. But when you go to make an order and are FORCED to log in to do so, the whole beverages part of the menu, DISAPPEARS!?!? Makes absolutely no sense. A definite waste of my time and energy.
Horrible app! Have tried to access discounts & it's always "down." Tried to update account online & that is "down", too. Also takes up double the amount of space on my phone than other restaurant apps. But provides a fraction of the customer service in proportion to the aggravation trying to get the app to work. Save your memory and don't download!
This app sucks. You try to pull the menu up and it goes to a blank screen, showing no flavors. The opt out of selling your info makes you go through hoops. Overall this app isn't worth the time it takes to download. Save yourself the frustration. I boycotted Baskin Robbins 30 years ago and in hopes they changed in that time for the better, was a wasted thought. Won't be spending money on BR instore or at the grocery store.
This is by far the worst app available. You can only get the app to work half the time when you are trying to use the deals and even then you have to time it correctly before it closes out on you. Who gives a deal then gives you a time limit to when it has to get scanned? I thought Dunkin had the worst app but this one takes the cake!
