can't log in when accepting terms and conditions, says server or network issues. tired on Wi-Fi and cell data. error "Looks like we encountered an error. This can be caused by poor connectivity or an issue with our servers. Please try again or come back later"
Seems like every time I need to use the app and I need to verify my account, whether by text or email, I get the same message "We're having trouble sending your code. You can try again, or come back later and try sending then" it never works!! version 7.7.0
This is a clean app. However it still has a long way to go. I had a cpl of basic coverage questions that could not be answered via the app. Truly basic. A phone call (with a substantial wait time) was the only way to get answers from BCBS. Time to catch up to 2025 BCBS. With the amount we're paying you each month I KNOW the upgrade money is there, right.
App and website is trash, even worst customer service. Called to get assistance to log into my account. Was told to try a different browser. I did, it was giving me error messages that their server is down to contact BCBS. Rep states there is nothing wrong on their end. I kept repeating myself that I've tried 3 browsers as well uninstalled and reinstalled the app and cannot get into my account. Nothing but "It's fine for us over here." How does that even help the customer?
I have been unable to sign into this app for the last several weeks. I keep getting a "looks like the server is taking too long to respond..." error. An email to the app support team only resulted in a response a couple of weeks later asking if I still had the issue. Update 11/14: As of yesterday, I have been able to log in. This is a very useful tool for tracking claims, remaining deductible, and out of pocket expenses.
There is nothing more frustrating than an app supposedly servicing something critical, like Healthcare insurance, failing miserably at the first steps: register by scanning the barcode -> all info confirmed properly identified -> choose "continue" -> the dreaded "something went wrong...come back later."... and later... and later....
The app will not allow my password manager to fill in the password. The fingerprint login took me to a screen to change the password. Not allowing me to use my password manager makes using a strong password nearly impossible. Maybe I should just use a really simple password to log in with! Also the app does not make it easy to find providers. Labs for blood work we're not even listed.
2.4 should be 1.0, can't even sign in or link account, an error occurred or try again later comes up. Even when one tries later... an error occurred. More terrible than mist reviews indicate. Uninstalling. follow-up: don't fall for the "we're" sorry bs, i sent them my info to "help". Never heard back, no emails, no messages, nada, nothing. App still sucks, doesn't work. Can't create an acct. No support, don't waste your time.
UPDATE: I am unable to access the provider finder, "Something Went Wrong" error keeps popping up. This app should be a lot better considering this is a major healthcare provider. For the most part, I'm able to access most parts of the app, however, the cost estimator always returns a "Sorry, something went wrong" error message and I need to go to the desktop site to actually get an estimate. Please fix this, would love to be able to check this on the go.
Having the same problem as most people below. I've had this app for years. This has to be one of the ABSOLUTE worst apps that I currently have on my phone!!! Haven't been able to log in for the last year! SHAME BCBSIL!! Obviously, it's not the customers fault if so many are having the same problems! GET IT TOGETHER!!
