Reviews for BCBSM

Horrible. Previous problems with the app but recently it was working fine, and I assumed glitches were fixed. Today I needed to access information and make a contribution, and it required an update before I could continue. Since the update I’ve had to login 4 times & still haven’t completed the transaction. Fingerprint ID didn’t […]

The homescreen that shows my deductible, coinsurance maximum, and out-of-pocket maximum is often wrong when I open the app. Sometimes it’s accurate, but I can’t figure out why I can re-open the app 10 mins later and the numbers have changed but my claims remained unchanged.

App struggles to load when I log in and sometimes experiences troubles logging in at all. There is a long load time when navigating screens to look for in network doctors or get cost estimates. I ha e had the app crash multiple times while trying to locate doctors near me or get cost estimates. […]

APP IS BROKEN! Have uninstalled and reinstalled a few times but the LOGIN button is not doing anything? Type my login and password and keep clicking login but nothing happens! The new button now has register on the right and login help on the left, cluttering the button and login itself doesn’t work at all. […]

I don’t have reliable access to a computer. This app is fine except for the most important things such as making payments to keep my insurance! I click on “pay your premium” and am met with a never ending loading screen. Luckily I found out I can pay on the web page through the Google […]

After having this “health” insurance for 2 years through my work, the only thing good about it is that it doesn’t hurt the wallet, too bad. Other than that, the fact that I don’t get dinged for not having health insurance is the only other good thing. This insurance sucks. You can max out the […]

Logs me out every other week. I have to reset my password multiple times because the app won’t accept my password on my phone, but it works fine on my laptop. Biometrics? Forget about it…. this app turns it off every time you log in, forcing you to re-enter your password, but then tells you […]

seach results for doctors are not consistent and search terms often pull up “no results” when results should exist

It won’t open. I’ve deleted and reinstalled it multiple times. It use to work great, but not anymore.

PLEASE FIX THIS!!! Can’t pay on the app or website now 😡😡😡Every single time I click “pay your premium” for the past several months it just buffers & shows the spinning wheel and never opens the section to allow me to pay. I’ve had to use the chat since this began in order to pay […]

Trying to open app and it just freezes. I have uninstalled and installed it again. still the same problem. Are you ever going to fix this problem?

I really do not have anything negative to say about BCBS. The customer service, which I have only had to contact a few times, have always been so helpful and kind. I just talked to Phyllis and she was extremely helpful and down to earth. We need more like her in customer service.

This app runs terribly slow or does not load at all. For a company that makes billions of dollars a year, you would figure they could invest more in better technology.

Do a better job of updating the Doctors in the network… so many listed are not.

When I’ve tried to open the app over the last few weeks, I’ve just been getting a spinning circle for ages until it times out. My phone is updated to date, I’ve uninstalled/reinstalled the app, restarted the phone, cleared cache/data with no success. Now it’s a continuous “unexpected technical error”. The app was great back […]

app is the worst. just use a computer and go to the website. the app will make you lose your mind in a fit of frustration and rage. don’t download!!!!!!! zero stars

Easy to navigate through. Can see my benefits and coverage along with my co-pays and deductible.

It seems the basic questions are often unanswerable in this app. when using the chat, it almost always refers you back to a page in the app or calling your company’s representative. if I had found the answers in the app, I would not have to contact customer service.

This App was easy to use to get the information I needed without sitting on the phone with a live person. It was easy for me to go from one area to another for viewing and/or updating my personal information which saved me lots of time. And if I needed to speak to a live […]

Design: 4 stars; Execution: 0 stars. App looks good but is prohibitively slow and unreliable. I can execute the same actions from my phone’s web browser in about 1/10 the time as the app. Point in case: using mobile website I was able to log in, add a payment method and then pay my bill […]