Horrible. Previous problems with the app but recently it was working fine, and I assumed glitches were fixed. Today I needed to access information and make a contribution, and it required an update before I could continue. Since the update I've had to login 4 times & still haven't completed the transaction. Fingerprint ID didn't work at first. Password method failed. Texts with verification codes are slower than usual. Error with first contribution, 2nd try no confirmation. Frustrating.
Melissa Roberts
The homescreen that shows my deductible, coinsurance maximum, and out-of-pocket maximum is often wrong when I open the app. Sometimes it's accurate, but I can't figure out why I can re-open the app 10 mins later and the numbers have changed but my claims remained unchanged.
Brian Ayres
App struggles to load when I log in and sometimes experiences troubles logging in at all. There is a long load time when navigating screens to look for in network doctors or get cost estimates. I ha e had the app crash multiple times while trying to locate doctors near me or get cost estimates. Overall until an update is made or patch is added to correct these issues, I'm going to be struggling to get my info for my doctor.
Erin Snyder
APP IS BROKEN! Have uninstalled and reinstalled a few times but the LOGIN button is not doing anything? Type my login and password and keep clicking login but nothing happens! The new button now has register on the right and login help on the left, cluttering the button and login itself doesn't work at all. Trying to pay my premium and will now have to pay over the phone. But I also use the app to monitor EOBs and charges. Fix it please!!
Justin Wilson
I don't have reliable access to a computer. This app is fine except for the most important things such as making payments to keep my insurance! I click on "pay your premium" and am met with a never ending loading screen. Luckily I found out I can pay on the web page through the Google app, but the point of an app like this is supposed to be convenience and unfortunately it fails.
Robert Day
After having this "health" insurance for 2 years through my work, the only thing good about it is that it doesn't hurt the wallet, too bad. Other than that, the fact that I don't get dinged for not having health insurance is the only other good thing. This insurance sucks. You can max out the deductible and then the places you visit HAVE to run it through them 2-5 times before they'll even cover what they say they'll cover, or you'll have to call every time you get a bill and make them do it
Johnny Pham
Logs me out every other week. I have to reset my password multiple times because the app won't accept my password on my phone, but it works fine on my laptop. Biometrics? Forget about it.... this app turns it off every time you log in, forcing you to re-enter your password, but then tells you your password is incorrect.
Kaitlin “Kurtlinthegreat” Williams
seach results for doctors are not consistent and search terms often pull up "no results" when results should exist
Joanna Lents
It won't open. I've deleted and reinstalled it multiple times. It use to work great, but not anymore.
amanda m
PLEASE FIX THIS!!! Can't pay on the app or website now 😡😡😡Every single time I click "pay your premium" for the past several months it just buffers & shows the spinning wheel and never opens the section to allow me to pay. I've had to use the chat since this began in order to pay my premium, but that can be annoying and it's also nice to just be able to check that tab periodically to make sure I remembered to pay it that month. Please fix this issue!
