Was this tested before it was released? Making an appointment is difficult, errors pop up; Logging in is a pain in the butt, no fingerprint or automatic login. Sometime app says credentials are wrong when I know they are not. Promotion notifications do not have a code for employee to put in the computer, so most of them just lie to you and say the promotion is automatic. This app is a joke. More than a month and no updates to correct these major issues :(
Jochen Reck
Update due to new version: Somehow you managed to make the app worse. I agree with the other recent reviews. It is beyond me how a medical company is not able to get their online presence together - over the span of several years. Most basement startups do better than this. One good thing - looks like coupon codes can now actually be entered in the app (even though afterwards there is no record of one having been entered). Big problem (actually for both app and website) - user data from the center is not fully synced. This means I was able to schedule a donation today only to find out at the center that I needed a physical (despite my last donation having been less than 6 months ago and my regular scheduled physical being due in August). This cause my visit to last about 1.5h longer than planned. Very buggy. Often the app won't let me log in and entering promo codes does not work. unfortunately the whole Biolife online presence leaves much to be desired. One would think a medical company is able to invest more into their app and website.
NottaJain Imnotta
The app is the same as online, it lets me put all my info in, then says technical difficulties try again later. Everything i have entered is correct etc. Online and the app has been doing this for months. I don't want to waste gas going there just to sign up and go home. This app needs to be fixed asap! Also has no way to contact through the app for help!
Matthew Kohn
I got a notification asking me to update so I did. Then I had to enter verification number that was sent to my email. By the time I went to my email, scrolled to find the number, wrote it down, and went BACK to enter it, the time had expired. This happened 3 times and now my account is locked. You dont allow enough time to do all that! So now I have no way of signing in to check my balance, schedule appointment, or redeem rewards. This is freakin' ridiculous! It used to be easy! Now it sucks!
Jessica Magana
The update is awful. Any time I want to log in I have to reset the password because for some stupid reason it won't take it. Another thing is that the donation center I usually go to has changed to another, which is an 1 and half away . You can't even change the donation center on the app you have to call. It is a nightmare, since no one is avaible and they just send you to an answering machine. Pretty much terrible service from the app and company. I recommend going in person.
Madelyn Bradstock
3 stars because ever since one of the last updates, the app makes you sign in EVERY time. The touch ID is cool and all, but I don't use my fingerprint for anything on my phone. It would be much better if it remembered my login info and I could go from there. I'd almost rather not use the app at all and just use the website, but the app is more convenient. Please fix!
Casey Cartier
This update in March 2021 is horrible. It doesn't save our info so we have to log in everytime. Also for logging in,, it doesn't ever work the first time,, I have to close out again and go back into it and redo my name and pw. Super annoying. I cannot reschedule appointments as it doesn't show me all times as it used to, so I have to cancel then reschedule. GO BACK TO THE OLD APP PLEASE
A Google user
Crashes repeatedly. Unable to login for over a week now. I schedule most appointments but never necessary. They always have staff available. I use the app for debit/credit card balance info and promotion status. The staff at bio are wonderful. Upper management and company are running a profit center. It's ALL about the money. But, that's why most of us donate.....for the money. They need to put some of those resources in the app and facilities.
Alyssa Zwiefelhofer
I used to love the app. It was easy to maneuver and login to and stay logged in. But since the update it is a pain to login since you have to re-login every single time (and you typically have to completely close the app 90% of the time after opening it to reboot it so you can login). I also miss being able to use my biometric option to bypass the typing of the username and password. With it being do inconvenient to log in, everything else becomes just irritating about the app.
A Google user
This app has not worked at all in 2 days for me. I can't get in and if I do it keeps telling me to "retry" because the calendar won't load and it won't show me a balance. I've installed/uninstalled it 3 times in these 2 days. Extremely frustrating. It's been like this on and off for months now. Now it's saying a don't have an account and I've been donating for the last 9 months! To say I'm irate right now would be an understatement! I get emails to that same user ID every other day!!! UGH
