Cameras are awesome. Work great and great quality. Installation wasn't to bad. But the app.....the app is horrible. Extremely slow. Navigating it is a bit tricky(when it works). Currently it is locked on a screen showing "loading" and won't allow any other action. Customer service is also really pushy and a bit rude, but they know what they're talking about. Would recomend the product all day. Might have better luck on a computer than the app.
Reviews for BlackVue
← Back to BlackVueInitially I was not able to connect to camera using WiFi. After trial and error, I was able to connect. To get working, I had to enable WiFi setting from SD card using PC and also disable data from my phone. Everytime I want to connect, I have to disable data from my phone to connect or else it will be stuck trying to connect. Cloud app works very well and highly recommend setting up the account.
BlackVue kinda sucks. The app's UI is not intuitive, camera is mediocre at best, and it's insanely priced for what you get. 100% more trouble than it's worth. Most of the time the dumb thing doesn't even recognize updates and setting changes from the app. Always frustrated with it. I promise you'll spend most of the time wondering if the camera is even recording because it's usually not even when the record light is on. Buy something else!
You are now required to connect your camera to the cloud to view the GPS, which makes that feature utterly worthless without one of their SIM cards. If I knew that they were going to force me to connect my dash cam to the cloud to use features that previously did not require that, and were completely free, I would not have bought their equipment. The actual dash cam is solid, but the accompanying app and company are at their absolute worst.
I feel like almost every update you guys take 1 step forward and 3 steps back. Why when I open the app I have to sign in? The last version wasn't like that. Why when I open the app it's in explorer? I'm ok it's there but I bought this camera to see my stuff first. Why isn't there an option for dark mode? The camera still disconnects even when my battery pack has plenty of juice left, sometimes the camera won't even connect to the cloud at all. Playtest your stuff before sending it out
A spectacularly clunky app that requires more and more personal information that they can then sell. Instead of letting you connect to a camera you are right next to. Checking footage pretty much requires removing the camera sd card and take it to my computer. This is completely useless roadside, so time for a different dashcam I suppose.
Probably the worst overall app experience ever. Firstly, it's a hassle trying to even get to where you can view footage. Secondly, the app crashes constantly. Thirdly, the fact that I can only be less than 100 feet from the car to have the live footage work is pretty much pointless. Wish I'd saved my money and gone with something cheaper. Wasted 250 dollars.
When you thought it couldn't get worse. This latest update is utter trash. The entire UI experience isn't anything remotely near intuitive. The application doesn't even recognize that I've updated the software version, so it keeps telling me to do so after 3 successful tries (at least that's what the BlackVue app tells me). My connection to the camera is consistantly spotty. I get better connectivity on my transatlantic flights... seriosuly. Don't waste your money on this product.
If you download this app and get lucky like me, where it all works when you download it? DON'T EVER UPDATE AGAIN! Every friggin update brings back bugs they patched and makes worse the whole experience. I hate having to turn off my data to make the wifi connection work. I hate the app not even freezing, but every few seconds putting a message that the app isn't responding and needs to close. So often the app is then unusable and needs to be uninstalled.
I don't know what happened to these guys. Their platform used to be great. I bought one of their cameras in 2015, I used it for about a year and then put it in a drawer. I just took it back out got everything connected and all appeared to be well at first until I tried using the app. I cannot view videos, edit settings, or do anything to control or use the camera without the application crashing. This is a full-blown app crash event as described by the Android operating system. Latest FW too
0 stars. This used to be simple and worked like it should. The last 2 updates suck. It fails to connect to internet, makes you login after giving an error about already being logged in and is in general beyond horrible. I have to mess with it for 5-10 minutes to find a work around to even get it to connect to the camera. Plain and simple they took a great piece of software and completely ruined it. I have these in 2 cars, if the software is not fixed very soon I will toss them in the trash.
App is useless after the most recent update. I can no longer connect to my camera through wifi. I tried connecting manually through the "+" and when I enter the SSID and password it keeps saying it can't connect or detect any camera. Why are you guys trying to make something so simple so complicated? The app was fine the way it was before. Just bring the last version of the app back and keep it that way! What's the purpose of having your dashcam if you can't see videos when you need them?
Very disapointed with the app! Camera's are fantastic, videos are crisp and clear, which is why I went with blackvue in the first but the only issue I've run into is the videos can only be veiwed through the app and it wouldn't be an issue if the stupid app worked!! I spent an whole stinking hour trying to register my camera and eventually gave up because I had no success! It kept telling me it was already registered even though I hadn't yet. It's so infuriating!!! FIX THE APP!
This app used to be good, but requiring an account is a big hit to the usability. A great dash cam app means at minimum, you need to be able to connect to the dash cam with little to no barriers of entry. Requiring a mobile connection to log in is a big hit. There is an offline mode but only after logging in at least once. I struggled to view video through the app (core functionality IMO). I bought a blackvue 8 years ago and had a good experience. I'll be returning this one.
The app isn't horrible. It could use some work, but at least it works. However, the only way to make it work, which is with the direct wifi to the camera, only works if I turn off my data. That isn't explained on the app, and I had to look it up on Google just to find any info about why I couldn't connect to my camera. That's pretty rediculous, especially since a 3rd party app manages to work flawlessly without turning off data. If this issue was fixed, I could rate this at 4 stars.
Their camera and what it can do on paper appears to be great. The bug in the software really shows that my budget mini0906 worked great and does not need the software and I only paid 1/5 of the price. I can't access the cloud. What is the point of paying for all the nooks and crannies when all you have is the camera that you can't even view videos on the camera and you need to access a really buggy software.
WTH? How did I get roped into paying $500 for a camera with the absolute worst app and software I've ever seen on a piece of electronics! Had to manual sync because it can't find the camera. Wifi connection drops constantly ... app crashes every other menu ... can't even access my $500 camera system at all. I can't stress how awful this system is. Save yourself from frustration and don't get it! If I hadn't waited so long to install it, i'd return it in a heartbeat! JUNK
2022 update: Software is still lacking 3 years later now. In order to update. The recorded video on the memory card needs to be erased. Good camera. Bad software. I'm surprised after this many years it hasn't changed much. I still need to jump through hoops in order to pull film from it. I don't have to take film off of it often but when I do I definitely "sigh" having to use the software. 2 stars for the camera. But the software needs to be easy to use for most people.
I was able to successfully connect to the cloud finally ( had to start completely fresh from the beginning), but the time stamp on my 900s is off by an hour and three minutes. I need to access the firmware setting to change the time, I think, but it keeps telling me there's an error connecting to the firmware. This needs to be fixed.
An absolutely awful piece of software. I've had cameras from most of the major manufacturers, and this is the worst of the lot. It locks up constantly, it's unbelievably slow, and getting the connectivity to work is a nightmare. And then, when it does finally work, it keeps dropping out at random. I will be avoiding Blackvue products in the future.