Reviews for BMO Digital Banking

After years of no issues at all, for the last few months the app locks me out of my account every couple of days. I'm on my 7th password and have to call in to get it unlocked because I'm not charging it anymore. The phone reps tell me I'm entering the password incorrectly even though I'm not. This last week has gone to daily lock outs. I talked to a supervisor a month ago. I've never had an issue like this with any app. They aren't giving me any choice but to leave.

This has been an unhelpful app. We were so happy with Bank of the West. This app crashes and/or doesn't recognize my login. When I call for help, they suggest Uninstalling the app and then re-installing. I think I have done that 4 times now and simply use the web browser. However, without the app, you can't use mobile deposit or get notification alerts. Incredibly frustrating. After 15 years of incredible service we are looking for a new bank.

The notifications feature isn't working again. So your account can be emptied out, and you won't know until you think to log in just to check. Waiting for them to do an investigation does you a disservice. That that's 7 - 10 business days, and an excessive amount of time to call creditors to tell them fraudulent activity posted to your account. I had mine on all transactions for notifications and it was magically switched. I put it back on all, and still no notifications when debits are made.

Since starting the digital banking with BMO my wife and I have had nothing but problems with the app. Constantly having to get codes sent to the only device used for signing in. Getting notifications from the app is spotty at best. Having to constantly delete and re-download the app just to be able to sign in has become more hassle than it's worth. Also, why give the option for biometrics? Works 30/70 for me. Luckily for us there are plenty other banks out there and have just made the switch.

They are the worst bank ever. Even if you have preferences set to decline overdraft charges, they will still let autopay charges go through. Then customer support is useless and won't remove the overdraft fee for the transaction you did not authorize. Also if you have any loans through them, you can't change autopay status unless you go to a branch and by the time that happens, it might be too late.

I love banking with BMO and the new app is great, when it's working. It seems like every time I try to use the app, it's down for maintenance. Even BMO online banking on the computer is a hassle. Every time I go on the app or computer to access accounts, the online banking is down for maintenance. I have bills to pay and am so frustrated that I can't go access my accounts, find my balances, budget and pay my bills using online bill pay. Something needs to change. Very disappointed!

Its nice to see bmo attempting to do more with their mobile banking as theyve lagged behind for a while now. That said, the functionality and usability to this app is inferior to that of my Chase app. For somthing so "hyped" by them, their release is a big failure in my opinion. BMO has always been a disappointment when it comes to customer service and digital application. For such a big bank they are surprisingly incompetant. I will be closing my checking and savings account with them soon.

The app alone has me ready to leave BMO in total. 2nd generation customer, but my loyalty has been chipped away at by this frustrating and awful app. It's a bit outdated, but it's bigger issue is not recognizing login info. Have had to call any time I want to access the mobile app once, I know the login works cause I can go through the browser, but the app has become impossible. Counting down the days before I close my accounts and go elsewhere.

App used to work fine, but now it takes forever to even get to the login page, let alone my bank account. Makes it difficult for me to pay my credit card bills, which shouldn't take longer than 3 minutes. Edit: I originally rating this app two stars, but I actually decided to rate it 1 star after the app loaded for 15 minutes after logging in, only to display an error message. It's really making me consider changing banks.

When I go to transfer money, it gives me an error. When I click on the Zelle transfer feature (which I already had set up in the old app), it gives me a different error and to check my email and phone number in contact preferences. I checked my email and phone and surprise! They're correct. Fix it, or at least unbreak what already used to work.

It was better when it was bank of the west. They should have kept BOW as subsidiary. There was nothing wrong with it. This transition to bmo banking is frustrating. They indicate I could log in using the same login. However, it is not recognized. It says user is not found and does not match their records. It's already september 5th. And needs to actually work. I might just switch banks entirely. I need a bank that's going to be reliable, not pathetic.

I find it so Stupid that your app or credit card doesn't allow to cancel or edit a payment! Every other bank app allows it! But with this Bank you need to jump through hoops, pick up the phone and call them only for them to tell you they can't see it nor help you?! Call back again in a few hours and try again?!!! It's ridiculous! Just let your customers cancel or Edit the payments!!!

Such a frustrating bank app. Fingerprint doesn't work. Doesn't accept the current password and asks you to change the password daily. Can rarely log in to check my account. It is absolutely aggravating to put in the correct password and be told it's not right, and you need to change the password, and it tells you that the password is currently in use. Also, cant get past the digital consent form page because the continue button does not work. Both boxes are checked and i cant continue.

Terrible waste of time. Every time I log in, I need to put in all the info even though it has a button to save your username info (which it never saves it). On that sign in page its showing me I've not signed up for snapshot yet. I sign in and locate that, then I get a message saying this isn't my device and can't set it up. I've owned this phone for four years. I so much more liked signing in on the mobile app with a 4 digit code, far easier.

I'm updating this review to highlight problems 3 years into my experience with this bank. Do not use them. They will cancel investment transactions, and make your cash unusable with illiquidity. This app is only good for looking at a number, and nothing else. You cannot even get your money back from them except to have them mail you a check. They have cost me well timed precious metal purchases, and caused a housing contract to fall through because they refused to transfer my funds. Horrible.

Bank of the West was amazing compared to BMO. If I could give 0 stars I would. BMO has completely separated their Business Credit cards almost entirely from the app. You can't make payments on your card from the app. You have to go to a separate website to view activity or make a payment on the card. The website is extremely limited and low grade. EVERY time i try to sign in, it blocks me out of the site so i have to call customer service, be transferred 3x and waste an hour of my day.

If I could give this app a negative amount of stars I would. I've had nothing but problems. Everytime I log in I'm prompted to get a code sent by text or email, Everytime I copy the code and go to enter it in the app, the app resets and prompts me for another code. Basically I'm locked out of the app. If by chance I don't get locked out, even though my password is saved, I have to type it in 3 times before it's accepted. It's the EXACT SAME PASSWORD. I'm about to switch banks. This is garbage.

Have been using this app for around 2 years now, good for a quick check of my balance. However, since I've downloaded the app, I have not been able to open extra controls, i.e. Debit Card, extrenal webpages in-app, etc. Opens up a blank webpage every time. I have to call Cust. Serv. every time I need something other than checking my balance. Meanwhile, on CS, they tell me I can access it through the app instead of calling. Vicious cycle. Will raise review if/when the issue has been resolved.

Chase bank has an easy option within the app to report a lost or stolen credit card. This app directs me to a number to call, and when I call it makes me enter my credit card number just to talk to a real person. I don't have my credit card number because its lost. The user experience on the app is alright but please expand its functionalities so we can avoid the TERRIBLE customer service number- super useless.

It's been 4 days and I still can't log in. Tells me to use the "new app" which is what i had just with a different name. I try to put in my info and it tells me it's incorrect. I've been banking with this bank since I was a child when it was M&I. I loved that back. Ever since the switch I've had more fees, terrible service, and issues that should have never happened had the bankers been diligent in doing their job the correct way. I'm ready for a new bank.