After years of no issues at all, for the last few months the app locks me out of my account every couple of days. I'm on my 7th password and have to call in to get it unlocked because I'm not charging it anymore. The phone reps tell me I'm entering the password incorrectly even though I'm not. This last week has gone to daily lock outs. I talked to a supervisor a month ago. I've never had an issue like this with any app. They aren't giving me any choice but to leave.
Ryan & Cami Bushey
This has been an unhelpful app. We were so happy with Bank of the West. This app crashes and/or doesn't recognize my login. When I call for help, they suggest Uninstalling the app and then re-installing. I think I have done that 4 times now and simply use the web browser. However, without the app, you can't use mobile deposit or get notification alerts. Incredibly frustrating. After 15 years of incredible service we are looking for a new bank.
C Nicole R469 (Nicole)
The notifications feature isn't working again. So your account can be emptied out, and you won't know until you think to log in just to check. Waiting for them to do an investigation does you a disservice. That that's 7 - 10 business days, and an excessive amount of time to call creditors to tell them fraudulent activity posted to your account. I had mine on all transactions for notifications and it was magically switched. I put it back on all, and still no notifications when debits are made.
Joel Trego
Since starting the digital banking with BMO my wife and I have had nothing but problems with the app. Constantly having to get codes sent to the only device used for signing in. Getting notifications from the app is spotty at best. Having to constantly delete and re-download the app just to be able to sign in has become more hassle than it's worth. Also, why give the option for biometrics? Works 30/70 for me. Luckily for us there are plenty other banks out there and have just made the switch.
Mark Janssen
They are the worst bank ever. Even if you have preferences set to decline overdraft charges, they will still let autopay charges go through. Then customer support is useless and won't remove the overdraft fee for the transaction you did not authorize. Also if you have any loans through them, you can't change autopay status unless you go to a branch and by the time that happens, it might be too late.
A Google user
I love banking with BMO and the new app is great, when it's working. It seems like every time I try to use the app, it's down for maintenance. Even BMO online banking on the computer is a hassle. Every time I go on the app or computer to access accounts, the online banking is down for maintenance. I have bills to pay and am so frustrated that I can't go access my accounts, find my balances, budget and pay my bills using online bill pay. Something needs to change. Very disappointed!
A Google user
Its nice to see bmo attempting to do more with their mobile banking as theyve lagged behind for a while now. That said, the functionality and usability to this app is inferior to that of my Chase app. For somthing so "hyped" by them, their release is a big failure in my opinion. BMO has always been a disappointment when it comes to customer service and digital application. For such a big bank they are surprisingly incompetant. I will be closing my checking and savings account with them soon.
Ryan Lallensack
The app alone has me ready to leave BMO in total. 2nd generation customer, but my loyalty has been chipped away at by this frustrating and awful app. It's a bit outdated, but it's bigger issue is not recognizing login info. Have had to call any time I want to access the mobile app once, I know the login works cause I can go through the browser, but the app has become impossible. Counting down the days before I close my accounts and go elsewhere.
Devin Thompson
App used to work fine, but now it takes forever to even get to the login page, let alone my bank account. Makes it difficult for me to pay my credit card bills, which shouldn't take longer than 3 minutes. Edit: I originally rating this app two stars, but I actually decided to rate it 1 star after the app loaded for 15 minutes after logging in, only to display an error message. It's really making me consider changing banks.
A Google user
When I go to transfer money, it gives me an error. When I click on the Zelle transfer feature (which I already had set up in the old app), it gives me a different error and to check my email and phone number in contact preferences. I checked my email and phone and surprise! They're correct. Fix it, or at least unbreak what already used to work.
