We only ordered two meals. The app said the food would be done by 11:05am and was not done until 11:25am. Therefore, it took almost an hour from when we ordered to make scrambled eggs and over easy eggs. If it takes that long for breakfast, I'm afraid of how long something harder, like chicken, would take. Along with the fact that the girl at the counter was really rude and would not check on the status. We will not be coming back.
Paul R
I've deleted and reinstalled the app. Every time I click on 'order' to make an order it just sits there on the loading screen and the loading circle spins. The whole point of the app is to be able to place a dinner order for pick up on it. What's the point in having the app if it won't allow you to place any orders.
Michelle Gibson
Frustrated that I could not use my gift card to pay on the app..had to use my credit card instead. Also the tipping options on the app were 0%, 15%, 20%, 25%. There was no 10% option, or custom option to fill in your own amount. Plus the 15/20/25% options all calculated the tip on the amount AFTER tax, not the pre tax total.
Carla L Walker-Smith
The app is ok. There's no help or settings features. You can't add on things like cheese to eggs or onions to hashbrowns. It doesn't keep you updated on the delivery and you can't see the order you placed and what's going on with it. Not if my special instructions went through because they don't show it on my order. This app needs a lot of updates. Plus couldn't figure out how to add my offer to the online order.
Eric Plummer
The app is easy to navigate for the most part. The problem comes when we want to pay with a gift card. The only option is credit card, so we can't even place an order on the app and use a gift card when we pick it up. If we want carryout, we have to call, adding to the work and stress of an overworked restaurant staff.
Mike Sherfy
Have had multiple experiences with the app that are pretty pointless. Between ordering food, that I could have just called them and placed an order for personally, to no such thing as rewards or deals to be had. Literally no point in downloading this application whatsoever other than looking for locations which I just as easily could have googled. I Don't understand what Bob Evans was thinking here. I live 3 miles from there and they won't deliver that far? Just a completely pointless app!
Eric Pacella
Absolute garbage, downloader beware. I shouldn't have ignored all the bad reviews. Can't pay with gift card, offers show up as "available credit" so it looks like it's using your gift card balance but charges your CC. Can't track progress of your order. Can't cancel your order. This app is made to prey on old people, but even a digital native like myself was tricked into paying with my credit card when I have $50 in app cash. Don't use this app.
Andrew Buehler
The app itself looks pretty good, but it won't let me order without creating an account, which shouldn't be necessary when I could just enter appropriate information (such as payment and/or contact info) at checkout time. I like the food, but am not interested in having another account, especially not for something whose nearest locations are this far out of my way.
Kisha Shone
The app takes longer to submit my order to the store than it takes for me to just drive there and do it myself defeating the whole purpose of ordering so it will be ready when I get there. Also, I have no idea how to actually use the deals it offers since the toggle doesn't seem to do anything and if you add the item to your order it's still listed at regular price. Update: Now it's not even showing the full menu, only the Thanksgiving specials. Really a waste of an app.
Michelle E.
This app is not easy to use at all. Menu options loaded pretty quickly, but there is no way to opt out of ordering the various breads or remove things like croutons if you need to make a meal gluten free. After spending a ridiculous amount of time trying to order, we gave up and only ordered for the two people in the family who don't have dietary restrictions and decided to just cook for the rest of us. I then couldn't pay with my gift card. That's a pretty important feature to be missing from a restaurant app!
