Complete SCAM!!!! The rate shown doesn't guarantee the exact amount you will pay at the end of the trip. there will be time charges, passenger fee, etc. Drivers trick you with delaying to accept booking so you would be charged time fees. NEVER INSTALL THIS APP. You've been warned!!!
terrible experience. The driver changed in the last minute as I was approaching the car and then I was redirected to another car which was a 5 minute walk away. The price increased in the meantime. The wait times are completely inaccurate. When contacting customer service they don't do anything to help.
I’m rating the app 1 star due to issues with drivers rejecting short rides (10-15 minutes). It seems drivers accept longer, higher-fare trips (80-100€) more readily, while shorter rides are often canceled. This is problematic for those who need quick rides, especially in emergencies. I suggest modifying the system to prevent drivers from rejecting shorter trips to ensure fair and reliable service for all users. Thank you.
The system refuse to pinpoint to go inside condo. Their customer service is not instant communication. Their reply is generally 3 - 4 hours minimum to the next following day. Some drivers do not check messages and do not answer calls. The drivera also have no initiative to call the passenger/text to confirm the location. Overall, if you are looking for a service that takes you from point A to point B with no hassle and no worries, please chose other service.
Missing a cpl of things in the app: (1) Ability to enter a specific car (reg number) when you're actually already in the car, e.g. when driving to the wrong address, the re-ordering. (2) When searching for a street address, the app shows one instance, which isn't even the closest. If the same street exist in another municipality, you have to press "show more" to find the correct address. This has lead me to select wrong destination 2 times. Why not show all, or the closest?
Please improve your ETA based on real distances. I was given 2 min ETA and the driver arrived in 7 min. It was not his fault because I knew that it will take longer based on driver's location. It is either a bug on your app it's a trick so that you'll get more clients.
AI support is not really helping because AI does not know all problems that may happen in the field. Also, if I am charged extra compared to the original price for my card for whatever reasons, why does Bolt have to charge me again instead of taking the difference that occurred? So basically, I am charged twice, and I have to wait for a couple of days to receive my refund for the initial price charged? Rethink this. Competitors will take over if you don't change your ways.
Not recommended to use. Driver is not coming to pick up place, support is not helpful at all, driver speaks only Russian and wasn't responding to my calls. I have been waiting for 30 minutes till he will find me (I sent him Google maps link and also was sharing my location in app (maybe that function is not working)). After the trip they charged me additionally because my trip longer than it was planned. In general I was charged because their driver went to wrong place.
Made a scheduled reservation with hours in advance, they confirmed it and I waited and waited and when the time for pick-up passed they canceled it without explanations. They charged the card in advance at moment of reservation and they let me down as due to them I lost the bus to Geneva and the plane. Avoid them as much as possible, used them only when you have no other option.
It works badly in the Netherlands. When you order the taxi, in many cases they say the driver found and then nothing happens and there is a search for another driver. and even if driver is in their way, it's never the time the app promises you they arrive. last example, I ordered a taxi, app showed 6 minutes, I was waiting for the driver 26 minutes. not reliable at all
