I can't set up my account. I have tried multiple times. It shows that.my account setup is successful but when I try to log-in I receive an error message that my login or password are incorrect
Ridiculous!!!! you have no other option to recharge your navigo card which 1. needs to be emptied to be recharged!!! 2. can't be recharged if you used the last ticket in the last 4 hours... 3. doesn't work for non NFC phones!!!!! WHO DESIGNED such a non sense logic?!?!?
For short time use, it is overly confusing, time consuming, and slow. You also need to download a total of 3 apps to make the service usable which in 2025 is insane and archaic. Just get into the 21st century with the rest of us and use tap to pay.
Worst app. I had to buy 3 tickets for 2 people because you cannot use 2 tickets from one phone (1 ticket from Paris airport is 13€). Ok now I want to refund non needed ticket and it asks me to register. I try to register but it does not allow my international phone number (I tried russian and georgian numbers). Ok let's leave the ticket for the next trip. Ok let's try to use metro and buy another ticket. And nope, you cannot because you still have this airport ticket which you need to use first
Excellent for routes and timetables for transport across Paris. Worked perfectly for my airport transfer (RER B + Metro) and then for subsequently buying metro tickets on my phone. Going back I had trouble buying a new RER ticket. There's a known incompatibility between RER & Metro tickets on the app! Then the gate at Denfert-Rochereau read my ticket but failed to open. Luckily it's a manned station and the ticket desk opened the bypass gate for me. I don't know why RATP don't use tap on tap off
I need only 2 tickets for one connection between train station. I have finally managed to create an account on my husband's phone (mine is apparently not fancy enough to be used) only to discover that I can't create a second account on the same phone, even though it says the option will be available mid 2025. I am now trying to create a 2d account on my tablet and have been getting temporary error messages since yesterday. Totally useless.
All good apart from the App doesn't say how to actually use the ticket you have bought... I had to ask a lady at the ticket booth and she said that you just place your phone against the reader on the entrance gate... Obvious once you've done it one time but initially I was trying to find some sort of QR code to download or something like that... The App just needs a sentence on the "ticket" page to say "Simply place your phone over the scanner at the gate and one trip will be register as used".
To save the tickets it installs another app. But it can't remember my credit card [EDIT] unless I have previously registered with the IDFM system, whose existence and purpose are not explained in the app [/EDIT]. On the other hand, the ticketing part of the system is only necessary because Paris has decided to update to a 20th century ticketing system, so maybe we shouldn't blame the app.
It's crashing every time I try to plan a route, as soon as I enter the destination. As such, it's so far useless. EDIT: Several hours later it started working (although it didn't initially despite several restarts). Perhaps there was a server issue at first. I'm planning a trip. Will see how it works once I'm in Paris.
Gets 1 star because you cannot give 0 stars - the bus stop live info knows more about when the bus comes than the app - the translation is missing for the "leave a comment why you rated the app this way" section - we tried getting our tickets on the mobile phone and just got an error page every time we tried, with 2 different phones. All in all no good experience.
