Reviews for Bonjour RATP

I can’t set up my account. I have tried multiple times. It shows that.my account setup is successful but when I try to log-in I receive an error message that my login or password are incorrect

Ridiculous!!!! you have no other option to recharge your navigo card which 1. needs to be emptied to be recharged!!! 2. can’t be recharged if you used the last ticket in the last 4 hours… 3. doesn’t work for non NFC phones!!!!! WHO DESIGNED such a non sense logic?!?!?

For short time use, it is overly confusing, time consuming, and slow. You also need to download a total of 3 apps to make the service usable which in 2025 is insane and archaic. Just get into the 21st century with the rest of us and use tap to pay.

Worst app. I had to buy 3 tickets for 2 people because you cannot use 2 tickets from one phone (1 ticket from Paris airport is 13€). Ok now I want to refund non needed ticket and it asks me to register. I try to register but it does not allow my international phone number […]

Excellent for routes and timetables for transport across Paris. Worked perfectly for my airport transfer (RER B + Metro) and then for subsequently buying metro tickets on my phone. Going back I had trouble buying a new RER ticket. There’s a known incompatibility between RER & Metro tickets on the app! Then the gate at […]

I need only 2 tickets for one connection between train station. I have finally managed to create an account on my husband’s phone (mine is apparently not fancy enough to be used) only to discover that I can’t create a second account on the same phone, even though it says the option will be available […]

All good apart from the App doesn’t say how to actually use the ticket you have bought… I had to ask a lady at the ticket booth and she said that you just place your phone against the reader on the entrance gate… Obvious once you’ve done it one time but initially I was trying […]

To save the tickets it installs another app. But it can’t remember my credit card [EDIT] unless I have previously registered with the IDFM system, whose existence and purpose are not explained in the app [/EDIT]. On the other hand, the ticketing part of the system is only necessary because Paris has decided to update […]

It’s crashing every time I try to plan a route, as soon as I enter the destination. As such, it’s so far useless. EDIT: Several hours later it started working (although it didn’t initially despite several restarts). Perhaps there was a server issue at first. I’m planning a trip. Will see how it works once […]

Gets 1 star because you cannot give 0 stars – the bus stop live info knows more about when the bus comes than the app – the translation is missing for the “leave a comment why you rated the app this way” section – we tried getting our tickets on the mobile phone and just […]

Today, 24th of September, I wanted to use my Orly ticket that I bought in June but didn’t use it. But it’s gone, it’s no more there. The app is glitching and won’t even load payment methods, even after updating and restarting. I couldn’t buy a ticket through the app, it just doesn’t work.

The Samsung Pay option tries to open a non-existent webpage, and the credit card payment option fails with a message saying it is unable to confirm the transaction and to check again in “a few hours”. So, I’m supposed to wait at the station for a few hours before I can find out whether I […]

Lots of connection problems which invalidate the purpose of this application since you don’t have access to your tickets. Doesn’t integrate with the integrated wallet… Choose the card instead! Edit: yeah sure, on the ticket page i have this message “An error has occurred. Please check your internet connection and try again.” and since it’s […]

Ticket management is very bad. The tickets page is slow to update, and frequently times out. During purchase, it never finishes correctly, I need to kill the app and then restart to see my tickets. Then when trying to validate at a metro stop, I sometimes get a “no valid ticket” on the turnstile but […]

I couldn’t have made it in Paris without this! You load up ticket(s) on your phone (multiple packages available) and then you just swipe your phone (the app doesn’t even have to be open). More importantly, you plug in where you are and where you want to go and it details how to get there, […]

It says can manage all of your tickets, but it does not allow for using individual tickets for two people. It is simple to use in the SNCF app, so you’d think this would have the same capability. The website says it is coming soon to Android, but unsure how that would not be a […]

When it works, this is one of the best transit apps of any major city. Routing is better than Google (which has some strange blind spots in Paris), and if you have a Samsung or certain other phone models, you can use the phone as a transit smart card. Unfortunately, the app is very flaky […]

Got a navigo 1 day ticket. Tried to buy another the next day and was not able. Any attempt to buy a new pass fails with a message that the payment request was not successful. There is no option to select a new payment method. Tried signing out, reinstalling, clearing cache and data, nothing worked. […]

Works fairly well. Be sure to have NFC turned on and a data connection before opening the ticket screen or it may freeze for a few seconds (requiring you to step aside to let others pass). Reasonable route-finding tools (I just used Google maps instead tho). But super convenient to have your tickets on your […]

Great app for buying tickets. Easy to use. However, route suggestions can be improved (especially when there are multiple options with several transfers), now some options are not displayed (e.g depart 3 minutes later, but arrive 10 min faster, or with 1 transfer instead of 2).