Reviews for Boost Visual Voicemail

I wear hearing aids. My phone Bluetooths to my hearing aids. ALL my audio on my phone goes through my hearinf aids. YouTube, Facebook, Music, Calls, TikTok......EVERYTHING plays through my hearing aids, EXCEPT this app. I've restarted, uninstalled and reinstalled EVERYTHING. Still no. Checked and approved ALL permissions l. NADA. This ain't rocket science!!! Cricket could do it!!!

I used to like this app. I didn't use the voicemail to text feature, but it was useful to be able to tell, at a glance, how many voicemails I had and who they were from. Now, it does nothing. I have to call my voice mailbox and check daily just so I don't miss anything important. This has been going on for months. I have tried trouble shooting it myself, but nothing works. It's just a piece of garbage taking up space on my phone. 😡

At 83 this is not the type of voice mail I have been use to and very difficult to listen to. I've called twice today and no one ha offered to walk me through it. And I think k its crazy to have to verify this is my phone when I call you. Eyes not always see quick enough to send pass code. Ty

no matter what I do I cannot get this app to work on my phone. I have tried everything and nothing fixes it. no notifications nothing in my inbox(although I will have a voicemail through phone services in my notification menu show up) but it always makes me call and when I open the visual voicemail app it still says I dont have any.

I went to the Palm Springs Location to attempt to have my voicemail retreived because I could not get into it. The clerk had the same problem, and could not fix it either. she just told me to use this app to retreive the voice messages, but I noticed that I could not hear the messages, this app only gives the time, date and who called. so much for this....

If you could actually turn off or on the voicemail, be better. Also, i did my best to delete all voicemails that i saw in the app, but when i clicked dial 1, there were over 20 messages in there. So, even if i deleted it on this app, it is still remaining so yep i had to do 7 until everything was deleted, so this app is useless.

Pointless garbage! I deleted after downloading because it failed to retrieve messages. So tired of having the notification at the top so I had to go to settings and completely turned off voicemail notifications. I just won't get voice-mails anymore. It wants you to download the app but still call to check them. It makes zero sense! This app is just like the original one except nothing works!! Save your time and sanity and just don't.

I can't remember the last time my voicemail app actually worked. It always tells me "unable to proceed" after it attempts to update in app and suggest I just "call" my voice mail, which is exactly what I end up doing at random because it never tells me when I actually have a voicemail. And of course I can't just delete the app all together but what's the point in having it if it's literally empty and just tells me to call. Been a customer WAY too long to have to fight to see voice messages. 😒

If I could give this a minus 1 rating I would. Since boost mobile switched to visual voicemail I haven't been able to get my messages unless I call my visual voicemail. And I'm getting complaints about people not being able to even leave a message at times. I want my old mailbox option back and uninstall this one as I keep getting error notifications when I click on the app icon. What's visual about having to call and get my messages now. Such an inconvenience and I'm annoyed to say the least.

It's the worst. It worked perfectly until it was mandatoraly "upgraded" (so-called). After that it did not work at all and I lost all my old saved messages. Spent over two hours on the phone with customer care and got nowhere. It still does not work to this day. But of course the mandatory auto payments work flawlessly. Text service is terrible now too. It's pitiful.

There are people who are having luck with the app. That's all well and good, but most everyone is not lucky. My experience has been similar to all those 1 stars. The app lags, doesn't show voice mails that people text and call me that they left, and voice mails are archiving themselves, eating up my storage. I can't imagine anyone who would require a fancy voice mail with all the bells and whistles, when they could just have a basic, here's your voice mail if you care, instead. Unnecessary app.

The app suggested an update, so I did it. Visual voicemail worked just fine until I updated it! Now I don't get any of my messages via visual voicemail, I have to actually call to get my voicemails. I don't even get notifications for voicemails the majority of the time. I am so frustrated! I've tried checking all the settings, disabling and then enabling the app......nothing is working. I tried calling customer service and they weren't helpful either, I did what they said and still nothing!

This is the worst app ever!! The Boost agents act like it's the first time they have herd of the voice mail synchronization issue. They put you through to multiple level techs that do the exact same trouble shooting steps on every level, with no results. After multiple 2hr long calls, no solution was given. The app will not allow you to remove it. Boost will not allow access to any other visual voicemail apps, I've tried them all and they are blocked. I'm seriously looking into a new company

I'd give this app zero stars if I could, this is a frustrating and infuriating way to receive and "organize" voicemails. Rather than having an inbox to view messages, the numbers they came from, or anything useful that comes standard with most other phones, you are forced to call a number that acts as a modern version of the archaic answering machine. If there's supposed to be a separate inbox, it doesn't work. I've missed too many important voicemails to count because of this.

It literally just doesn't work... It's hard to review something you can't actually use. I can see missed calls and I'll sometimes get a notification saying I have a voicemail, but they don't show up. A few popped up last week that were a month old, but that was the one and only time this app worked. Even trying to call the voicemail directs me to this broken app. I don't even know where the disconnect is, but this app sucks and we have to use it =\

If I could give it A zero I would. As others have indicated we were forced to use the visual version or go through 10 steps to access the traditional method... The old way of accessing our voicemail was much easier. I will start to look for another carrier today. In addition, there is no icon which shows a notification that you have voicemails so you continually have to use the pull down menu to check. To make matters worse... it should have been an option. Very disappointing.

Awful with a capital A. I didn't get a message from my job because there was no notification and the inbox doesn't work. I have uninstalled, reset and it still doesn't work! All it says is "verifying account" which says will take a minute! HA! I am almost ready to pull the plug (no pun intended) and I cannot stand to talk to some person halfway around the world! Fix the goddamn thing please!!

Pop ups from hell! This "upgrade" is utterly useless trash! It doesn't even work, so why did they force it on us like this? The other app worked perfectly fine. This one keeps popping up with an error message that interrupts anything else I'm trying to do to tell me it isn't working but I can call to access my voicemail that way. Really? We're going backwards to do voicemail old school like that, but you call this useless trash an "upgrade"? Fix it or give us back the one that worked.

Lost all my old voice mails. I was forced to update to this new version supposed to be better & improved. I still can't get them, I have to call voice mail every time. It is very annoying. I do not recommend this app. Seriously thinking of switching to another. Two months later I am still having issues with this app. There were numerous important messages I never got. For instance my doctor's appointment needed to be rescheduled, they called me & left a message which I never got:( Frustrated!

Hearing impaired and don't use a phone at all, or voicemail most of the time, since I can't stop them from being left! Forced to install and expected to listen to whatever in order to set it up... meanwhile there is a voice-mail I can't receive unless I set this up... no idea why it needs permission to unrelated apps, Bluetooth, etc. total Bullsh*t...