This app is just like all the other apps, there really isn't much of a difference. I have been trying to cancel my subscription for 2 days (email not going through) & having trouble. My card is still being charged, of course. It shouldn't be this difficult to unsubscribe to something! Especially something presented to help mental health!
There is a free trial, and they say they will inform you prior to the end of the trial so you can cancel, but they don't. There wasn't much content to help stay focused or on task. It really just quizzes for the most part. I will say I emailed the app developers and asked to cancel, I got a response within 24 hours, and a link was provided to cancel the subscription. I didn't get the runaround that others have experienced.
I would give zero stars but the app wont let me. I've been trying for months to cancel my subscription because I dont use the app. It doesnt help anyway, so I never used it. You cannot cancel it within the app, instead only in a browser, but even then if you email the email provided, you get no response and the subscription is still there. I've tried several times to cancel it, sending requests to several different emails that are supposedly the customer support emails. DO NOT USE THIS APPA
I (am) using the 7 day trial. Opted in for the reminder to be able to cancel before being charged ($29.99/M USD) and never got a reminder 🚩. I have searched the app for a contact email, phone number, anything to dispute the charge. There is none 🚩. Honestly, I would have never even signed up for the 7-day trial had I have known this app was associated with Better Help 🚩. All the app is are a bunch of tests, a journal, and an option to communicate with a "professional". Just go to therapy.
BEWARE!!! Predatory app. To cancel, you must send them an email. The email response was an instruction guide on how to delete based on your download option. If you downloaded the app via Google play store like I did, there are no options to cancel the app on your subscriptions. I've sent them an email notifying them of the issue, we shall see if they will charge me after the 7-day trial.
Absolutely useless app. Not only that, but they make it extremely confusing to cancel a subscription and will keep the charged money, no refund whatsoever. Even if you deleted your account and have no access to it anymore. "customer service" responds only every two days after my continued emails and the responses were completely useless. If you actually seeking mental help, this is not the app for it. Paying for the app didn't give me any advantages. Save you money.
Not very impressed, in fact very disappointed. This app doesn't provide a plan to get you on track - sure it has quizzes to explain your behavior and a relaxing game, but there is no set of exercises or prompts to get you to change. Furthermore I agree with previous posters that you cannot find the 'cancel subscription' option, which is very frustrating.
I'll be honest. I didn't get more than 15 minutes in. I saw three lessons, all on the same basic conversation. I saw 5+ ads with a manipulative "special offer" for premium that went away when I said no after the first lesson and ads in between anythibg substantial. I deleted the app after one of the odd cartoon heads told me "It's too bad you didn't buy premium." Perhaps it gets better? But they are trying so hard to get you to buy something without actually showing you the product, more scammy.
After I signed up for the free trial to Breeze Mental Health, the app never allowed me to login to it. Every time I tried to, it kept acting like I had never made an account in the first place. But I am still getting charged for a subscription to the services. It has been insanely difficult to cancel my subscription, I have had to literally research how to do so. It seems from the other reviews that I am far from the only person having this problem. I have just emailed support, so ig we'll see.
I attempted the seven day trial, then opted out of the monthly subscription and un-installed the app... Two months later and I am STILL stuck paying for something I don't want nor use because there is no easy way to cancel the subscription... That's $60 I will NEVER see again, and for absolutely nothing but more stress! Here is a quick little update! Apparently I don't even have an account still... Yet I am continuing to have to pay for this service! How wonderful!
