Reviews for Brightside Health

Tried to get a psychiatrist for starting prescription treatment, but all I was offered was therapy. App and site have bad programming, as not even the therapist could find where forms and options were for me. More effort than my mental health is worth, I’m afraid. Best of luck to everyone else. ✌️

The app is mostly user friendly, but I have a problem when messaging because I can’t see what I am typing. My keyboard goes over the text box, which forces me to have to keep opening and closing the keyboard to check for any typos… pretty annoying. I hope that this can be fixed

This is the best thing I have found that has anything to do with my health insurance! No more worries about getting ready to go somewhere just pick up your phone and they are at your fingertips! Awesome Dr’s, and app also! No more searching this is the perfect one for me! Just make sure […]

I was charged over $600 by Brightside without being notified first. When I tried to contact them, no one answered or returned my calls. I’ve also requested my health records several times so I can continue therapy elsewhere, but they still haven’t sent them. Poor communication and lack of transparency have made an already stressful […]

I selected this service because it was offered by Cigna. When I enrolled I entered all that information yet was still billed out of pocket. When I contacted customer service he made it sound like I had selected the out of pocket option. No offer to submit for claims and said it could only be […]

Got me for $165 when the portal mysteriously went down and for hours I asked for help leading up to the appointment, even sending screenshots. I Uninstalled on app 3 of my devices to continuously re-download them. I assumed at first it was an honest mistake. Until the only responses I received were about the […]

The therapists are great! The app not so much… You can only schedule one session at a time and are not able to schedule longer sessions when needed. The messages are really reserved for when the therapist is making sure you’re on time to meetings and is not used for additional patient support as suggested, […]

I heavily dislike that we cannot schedule multiple appointments at once. Make me feel like I have no consistency, just random appointments where they fit the therapists schedule. Also, the rigid four sessions a month is tough to work with, as my schedule doesn’t line up with the available appointments, so I might miss a […]

I was matched quickly with counseling but both times I attempted the match was poor. The first counselor did not want to move forward feeling at a disadvantage using the virtual format and the 2nd had never used the service and unprepared for my session. Both sessions began 10 minutes late. Lessons are voiced by […]

I thought this app was great when I filled out the initial stuff and immediately got a therapist appointment for a few days later and I liked the therapist! But after that session, making a second appointment isn’t possible. She has no availability for the next 2 weeks!!When I asked her what I should do […]

What I like: being able to talk from the comfort of my home, the type of therapy, the lessons themselves. What I don’t like: the app itself is so incredible buggy. No matter how good my internet connection is, the video signal cuts in and out causing freezing, sometimes even disconnecting the call all together. […]

The psychiatrists and therapists are good depending on who you have, and it is fairly easy to switch, however Brightside basically harasses you if you don’t set your appointments in the perfect timeframe. The minimum you can see a therapist is once a month and the closer you get to the end of the month, […]

I like this app. I have the best therapist I have ever had. We actually work on things and have direction in my treatment instead if a 40 minute session of what went on last week. I get homework and daily lesson to keep me focused. And best of all I don’t have to go […]

The actual therapy portion of this is fine, but the customer service/billing end is absolutely atrocious. Avoid this app unless you actually want to make your mental health worse. I started using the app in July. In the middle of September, they hit me with bills for my entire tenure all at once and without […]

My therapist left me after 3 sessions. The turnover rate is too high for me. Also, while I’m trying to cancel my membership, they make it nearly impossible, and I keep getting a code error that takes me back to the account setting. I guess I will be logging out, deleting the app, and hoping […]

It is extremely hard to get an appointment after being an established patient. I messaged my provider after being started on medication, and weeks later, there is still no reply. The help desk option is automated and provided me with zero resolution. I do not recommend this service for mental health intervention(s). As a nurse […]

My provider is perfectly fine. This review is for the APP ONLY. The app works great for my video appointments. I find scheduling through the app and communicating with my therapist very convenient. But the lessons REALLY need some work. You can’t rewatch the videos. I recently had an issue with the app and caused […]

I personally would not recommend this app. I’m still using the app at the moment because I don’t want to abruptly stop my meds. I think the app runs into a lot of crashes. Doing check-ins it take a minute to load and sometimes it doesn’t load at all. I have to keep refreshing and […]

The app is good and the therapists and providers aren’t bad, but they’re a little scammy in how they conduct business. For two months, I was getting meds and therapy through here, getting told “no invoice, no payment due” now, after two months, I get a bill for almost $500, where they billed a months […]

I’ve had a very positive experience with Brightside. It’s covered by my insurance, there are providers of many different backgrounds, and they use different practices/approaches to help depending on what you need. If you find you don’t mesh with who you’ve chosen, it’s very easy to go back through the bios and choose someone else. […]