I think it's a pretty good app, well laid out and easy to navigate. I have two gripes. One; I don't want a notification that I've received a notification. Just put the verbiage of the message directly into the notification. Two; if using the QR code to check in/out, I've already authenticated myself through being present and having the app associated with my child open. I shouldn't need to enter the pin as well.
A Google user
The idea of this app is awesome. IF IT WORKS!!!!! Still Missing push notifications. It often missing notifications like check ins and photos. The time on the notification is off too. Checked with the daycare center and they have all notification on time but it's the app that not delivered it to us. It would skip some item and send out next item push notifications randomly. The note was entered 10:30 am but the app notification didn't receive until 2pm. My phone was on WiFi at work all day.
Winnie Bracco
Great App for parents to monitor what's going on. It's really up-to the provider to update activities to the App so the more diligent they are the better for the parent. The message feature is a great way for providers to communicate. I get copies of the menu so that's helpful. As a parent I'd like to know if there's a way for the provider to easily note the arrival and departure time for the child. My friend's school has daily arrival and departure time. Mine does not.
Marcin Żukowski
The app is decent at covering the main functionality. But it has a few annoying limitations. 1. The photos added by the teachers are not automatically downloaded, so we have to click download many times often. 2. The conversation functionality is limited, e.g. today we wanted to send a photo of a missing toy, no way to do that. 3. Hard to find out remotely if q kid has been checked in - have to scroll through the notifications. Why can't i just see it on the home page? So. Good, but not great.
Jim E
Great to check in, communicate with my kid's care provider, and we love the pictures they can post. The update to include ACH/credit card payments is nice, but please turn of the constant notification dot to do that. We aren't going to do that because we don't want to pay fees. Seeing a dot like there's something wrong in general, then seeing it's a payment, but there's nothing wrong with that either is disconcerting, then annoying.
Ian Kleinfeld
This makes having my child in preschool so much easier, and less worrisome. The ability to communicate with the teachers on a regular basis, and get updates, as well as sign in and out and all the awesome features of this app really make my life easier. Thank you guys. My only request would be to make tables be better designed, perhaps The columns could be collapsible. Because when I'm on my mobile and I'm looking at billing it's very hard to see the totals. It seems like I have to scroll a lot
Molly Blomdahl
A good app! It came highly recommended, but if I had not known information beforehand, the company is pushy, and it is not a good deal financially if you don't sign up at your orientation. A big issue for my clients is how small the "add info" button is at check-in, and I agree. I wish it were more prominent so they could easily add their child's daily information. Overall I love it, my clients love the updates, and the company is very helpful throughout the set up process!
A Google user
Received a text to sign up for my grandson... would not let me... kept asking for information that was not given to me. Kind of bogus! Edit 12/04/19....after receiving an email explaining how to use the app, I have decided to reevaluate my review. I was able to signup on the app with not much problems. While it did work with better instructions it was not the easiest app, but deserves better than a one-star...so I have given it a three-star instead.
Dan H
Brightwheel uses plaid to gain access to your bank accounts. This is fine. The problem is that if you have more than one account at the same bank, brightwheel provides no interface to select from the list of accounts that plaid returns to it. Brightwheel just randomly chooses one and takes money out of that. If you want to use a different account than it chooses, you have to go through the manual account verification process. What a piece of junk.
Fidel Valenzuela
I love how easy it is to log into this app and see everything my child has been learning, eating and up to date time on when she takes a nap. It contains a lot of useful information that, while having to be at work most of the day, puts my mind at ease on the wellbeing of my child. One downfall is I haven't been able to pay with automatic payments until here recently. I have no way of tracking my previous payments to the daycare because of payments being made with cash.
