Reviews for Buffalo Wild Wings Ordering

There is definitely stuff missing from this app. if I order 20 wings, that can choose up to 4 flavors, how can I tell you what I want the flavor separation? I want 3 flavors, but I can't say what I want 10 of out of the 3. there's also no special instructions section to write it. If I redeem an offer and then realize I have points, I can't take off the first thing to use the points instead. The app says add a reward see it at checkout but the button doesn't work

Update 8/19/25 😭 Used to be a great app. Since last update, they have taken away the special instructions option & all drums or flats selection on the BOGO ½ off menu. I like my wings extra wet & all drums. I have no way to convey that to the store. Also, under rewards a BOGO free was offered. I activated the reward & it did not work. The fact your app engineers keep ignoring these suggestions shows your company doesn't care about your customers.

App sign in never loads nor works. You will be stuck on loading even after updating and attempting to log in with the website,I can order online, but logging in will never fully load. I've tried contacting support, and they after 12 run around and say the same thing over and over again. They can't seem to understand the app wont allow me to get to a sign in point in order to even put forgot password or trouble logging in.

This app is trash. Every time you try to order, it gets stuck loading once you hit checkout and then tells you online ordering is either unavailable or they are having technical issues (clearly). If you try again, it will tell you that your online exclusive is temporarily unavailable. It has been an ongoing issue with the app for months now

Update after almost a year after my last review. This app is still somehow complete garbage. Every single time it will let me get all the way through placing my order and then when I try to go to the checkout screen it will just spin endlessly until it finally gives me an error and says to just call the restaurant or choose a different one. Happens on my phone, my friends phone, everyone's phone. You've literally missed out on so many sales over the last 2 years from this trash app.

bad app. clearly a company that has great ideas, invests in them, then think nothing of it after that. you need to make sure the app has all the things you need and that it is easier to use than before and not more taxing. But this app has gotten slower and you get to customize your food less which is kinda crazy when you have different condiments or vegetables. liked this app when I first used it but it's gotten harder to use not easier.

The app's check out is the slowest compared to other programs I use, the app states that what I would like is unavailable (when it is available), and messes up the deals that BWW has to offer. I call the restaraunt to make the order and they always handle my order with care, they always do great, and get done faster than the not so convenient app.

It's been around 6 months or so and I STILL can't order online through the app. Multiple updates have happened, and none addressed the issue that myself, and after reading the comments, numerous other people have had. At Checkout, the loading symbol just perpetually loads, and never does anything. IF by chance it goes through after 5min of loading, then the next step to check out fails! Fix your dang app already!

terrible! downloaded last night to order and tried for 30m to place my order, but it kept timing out and telling me to contact the local store. I called and tried to place the exact same order, but some of my order was "online only" and couldn't be rung up via a call in order, but it was almost 2x the cost, so I cancelled. Attempted to checkout 3 more times in the app and then just went to Wendy's. Terrible experience. Terrible app. But maybe this saved me from a terrible dinner.

don't even use this app, I tried multiple times to place an order WELL before closing time and it refused to take payment, and then I tried calling to tell the store and place an order afterwards with plenty of time for them to correct this issue and they refused to do so, edit: tried again a week later hours before closing time and they refused to honor the online prices, so it would be DOUBLE the price of what it says online for less food! again, save yourself the hassle don't go to BWW at all