App continues to have issues. But it is not as glitchy. Snoother, more seamless. But modifications are extremely limited, and there are no options in iced coffees to get it without ice or very little ice. The only option for no ice or little ice is to order at the counter. More often than not when trying to apply an offer, an error displays across the screen telling me that the offer is not valid for location selected. Payment & confirmation remain glitchy, getting "there was an error...".
Carol Fissel
A good way to lose money. I ordered an item through the app only to be told at the drive up window that their machine was broken. They wanted to substitute something of a lesser value, and I said no thanks. I contacted customer service through the app and was offered a $5 online credit. Never got that credit, and even recontacting customer service didn't help. Won't be ordering through the app again.
Tim Disselkoen
The app frequently sends my mobile order to restaurants miles away from my location, which is quite frequently in a Burger King parking lot. Twice it's sent orders to restaurants more than 20 miles away. How does that happen? None of your competitors have that issue. None. It is absolutely up to date and it happened again today, 22 miles from the BK parking lot I ordered from. This is not my error, it's incompetence on the part of your app designer. But thanks for blaming me.
Franklin Allen
I've been ordering my double Whoppers the same way for 30 years, with cheese, no onions, heavy pickle. this app does not let me do that, and that means that the app is completely unusable. there is no way to order extra/ heavy or light of a topping in this app. All choices are binary either regular or no, and that is not the Burger King way.
Aislynn Monahan
It used to be a good app. You can't add extra of anything anymore. I used to get extra onions, but now I can't at all. I also can't substitute any regular patty with an Impossible Patty. I've wanted to try some of the special whoppers just with an impossible patty instead. I don't care about being charged extra for any of it, but I just want to customize. I loved the app for the convenience so I didn't have to order at the store, but now it's just useless.
David
No longer 'Your Way', can't choose extra toppings. BK Corporate puts the blame on the restaurant, saying they choose what options are available, but that is simply an excuse. While the basic functions of the app are fine and work like they should, the lack of ability to choose Heavy toppings makes the concept of ordering food 'my way' in the app completely useless.
Groovy Bears
Useless. if I'm ordering burger king on my phone I don't exactly have a lot of time on my hands. loads of fun little animations and bouncy buttons but it fails to consistently do the most important thing, which would be to facilitate a purchase. everything consistently fails when comes to finalizing my order and paying for it. I shouldn't have to clear my cache, close and open the app, uninstall it etc. when I'm trying to get food quickly.
Brandon Bell
The BK app is far better compared to other fast food apps. However it saves you no time whatsoever. The last 10+ times I've gone to BK have been getting worse and worse. They are always out of several items or something is broken and they can't make one thing or another. Of course you don't know this until you finally get to the window, which takes longer every time. 25+ min waiting when your 1st in line for a OCS, fries, and a warm coke is unacceptable! 10 different BKs and all are way to slow.
Amanda Mattle
I have stopped using this app because it seems there's no way for stores to disable ordering of items that aren't available. It happened repeatedly, and when I contacted the company to let them know I was charged for things I didn't receive (because the store was out), they said they couldn't do anything because I reached the limit of reports (I don't remember their actual wording, but this is the idea). Disappointing because I used to order weekly.
Dom Stenson
Taking away the (already limited) ability to customize anything leaves me no reason to even use the app anymore. The digital "offers" were neither varied enough nor good enough deals to justify redeeming them. Being able to customize an online order is hugely beneficial - no mistaken details, no holding up lines, no bringing the whole group/saddling one person with the list, no language barriers. Huge misstep there.
