Bummer this app is so bad because Carbon has brought in some really good medical people. Messages are difficult to type because it's so slow. Documents are only stored in difficult to identify icons within messages, which because I couldn't find at an ultrasound meant I was turned away from the appointment. It wouldn't be so bad if there were also a website with this information but nope this is it.
Miss MLB
I made an appointment same day for COVID testing. It was easy to set the appointment and my doctor and the staff were so kind. I was very pleased and treated very well.
Jess Wickliffe
This app was working fine and I liked it after the rebranding and the logo change. However, after the last update, the app no longer works to send messages to doctors or clinics that you are communicating with, because the message box is located exactly where the "back," "home," & "multi-screen" options are on a phone. It is absolutely ridiculous that this function is unable to work due to such a minor application change. Nevertheless, it is detrimental to communicating with your medical team.
Paige Anderson
Fast, easy to use, great providers, and lots of options for virtual visits. I've been using Carbon Health for about 2 years, and they're always consistently great.
PD M
Every experience I've had with Carbon Health has been incredible. The office is always spotless and the Carbon Health team is top notch. I've had some complicated health issues and they handle it with knowledge and Grace. From the time I walk through the door to the end of my appointment, I feel better just knowing how much Carbon's medical team will find and solve the problem. Thank you to all!
JB M (John)
The worst. App is bad, messages get pumped into random different groupings. Payment system is a mess. Referrals don't get sent. Billing for visits that were paid. The company is bankrupt. no one responds to messages. Accounting is useless. I hope this place ceases to exist soon. It's a venture capital bro scam.
Leon
App is fine, I guess. It's still $250 for an antibiotic appointment. Plus another $75 virtual appointment to confirm it. Then another few days of support chats and emails when they write the prescription wrong. It's better than literally nothing, which is high praise for an american healthcare company.
NeoNerd
The app mostly works well enough but the automated AI responses are terrible. Carbon Health itself I've had mixed experiences with. I got injured, first provider was great and tried to help me figure out the cause of my pain, the second didn't even know I was there for a follow up and just threw pain killers at me
Faith
The app doesn't always open which can be really annoying if you want to make changes to your appointment
Alison Mach
For some reason I can't reach the function to cancel or use the chat on my app because the dimensions of the app don't fit my phone screen so these functions are hidden behind my navigation bar on android. Please fix this!
