Very difficult to pay if you have multiple promotions. I called twice to ensure the payment would go to the right amount and they repeated my request back to me only for me to check my account and see that they paid the wrong promotion! I really would only recommend using one promo at a […]
Reviews for CareCredit Mobile
β Back to CareCredit Mobile20 reviews
I always had the balance paid on time and in it’s entirety within a few months and they just shut my card down without justification. They gave a couple of feeble excuses, like due to inactivity and saying my credit score was suddenly too low. I’m glad I looked at the other reviews. Apparently this […]
Have many accounts through synchrony bank, but this one was the worst. had difficulty processing payments both times online and finally had to call them in both times. then got a letter canceling the card due to missed payments. finally just sent a check to clear the account and hope to never see them again. […]
TERRIBLE!! For a company with the word CARE in it, they are not very caring at all!! Had a credit limit of $4500, hadn’t even used 1/4 of my available credit yet they lowered my credit to $690 right before I need to use it for upcoming medical expenses!!! I have never missed a payment […]
After being very happy with this app for years, it has been 4 months and it isn’t working anymore. I notified Customer Care. Even with uninstalling and reinstalling, it isn’t working. I can log in but then it refers me to the website or phone to make payments or get account information. Why???? I had […]
haven’t been able to log in thru this app for over a month. keeps saying account servicing issue. website login works just fine. so it’s not my account. uninstalled and reinstalled the app but still the same issue. I tried to reply to your email and it was automatically returned. as of 9/26/25 I still […]
After the latest change to log in, I have to go through a 2 step process using my social security number and then it kicks me back to a blank log in screen. I can get in if I uncheck the remember me on the log in screen but then even after choosing to use […]
I think this might be the WORST credit experience I’ve ever had. I got it because I was desperate from a sudden cat vet bills and every part of this has been bad. When I pay DOWN my balance they suddenly lowered my limit which messes with my credit. And there are so many hidden […]
Care Credit has been a wonderful thing to have for unexpected medical expenses for both myself and my dogs. However, the past 2 updates have made it impossible for me to log in using the app. It keeps saying my login credentials are invalid even though I’ve logged in on the website with the same […]
Can’t log in, same as that other review! put in the correct username and password, enter the last 4 of TIN, and it loops back to the login screen. tried all the basic troubleshooting steps, cant get it to work. super disappointed that they havent figured out how to make a decent app when we […]
The app says I need to update, the app is up to date. I can hit cancel, and still attempt to log in, but it says “We are unable to complete your request at this time. Try again later.” I’ve tried multiple times over different months trying to login to make a payment, and I […]
This app sucks. Absolutely sucks. I’ve tried numerous times to update, uninstall, reinstall, etc etc… And the login doesn’t always work. Then you get charged late fees for not paying when their own app absolutely does not work. I’ve had no problems with ANY other banking apps… And this one, I’ve lost all trust in.
I’ve used the app with almost zero issues up until today! 10/8/25. go to log into the app and said my login wasnt valid. I could log onto the physical website with the same login info. I had to create a new account for some reason. I tried calling customer support for this issue and […]
After the new login update, I can’t log in with the credentials that work on the website. It wants me to put in my account number but I don’t have a way to get that since I was using the digital card on the app. It’s incredibly frustrating especially since your account number is censored […]
Very little communication from them. They do not accept chime card as payment. It said thank you for your payment then I go back a couple weeks later to see it failed and they added a charge. I tried it again…. it said successful payment again but I checked 3 days later and it failed […]
I have been using this for a few years now and I was sure I needed an update because features have flat out stopped working. For 2 months now it will not update my credit score. I will get emails letting me know my score has changed, but when I open my app it gives […]
App is ok. Company is shady. Have had a carecredit account for 2 years. Took the cat the vet and my account was closed without any notification other than an account service issue notification in the app. The live chat rep tells me that my account was closed because of my credit. Credit score hasn’t […]
App changed so screenshots aren’t allowed. I know I set it up to pay my bill last month and didn’t realize it never came out of my account. Got on this month to pay the bill to find late fees on there and it saying I never paid it when I absolutely did attempt to. […]
I can’t even login to the damn thing. I put in my username and password, then it asks for last four of my social, then it goes right back to the login screen. It’s a damn loop and never logs-in. And I checked if I was putting in the wrong info by putting the wrong […]
the app is easy to navigate when it works. I have attempted to sign in and the app says that it isn’t working at this time. then when you set up a payment arrange for the money to be taken out on a certain day they still charge you interest fees and make you pay […]