Very difficult to pay if you have multiple promotions. I called twice to ensure the payment would go to the right amount and they repeated my request back to me only for me to check my account and see that they paid the wrong promotion! I really would only recommend using one promo at a time until they fix this terrible app because you cannot pay the amount you want to pay per promo you have to call them so frustrating! UPDATE: They commented to contact them as if I did not in thr first place!
Jackie Gallery
I always had the balance paid on time and in it's entirety within a few months and they just shut my card down without justification. They gave a couple of feeble excuses, like due to inactivity and saying my credit score was suddenly too low. I'm glad I looked at the other reviews. Apparently this is a predatory credit card. I guess I was lucky
Jason Hall
Have many accounts through synchrony bank, but this one was the worst. had difficulty processing payments both times online and finally had to call them in both times. then got a letter canceling the card due to missed payments. finally just sent a check to clear the account and hope to never see them again. for the record, the app worked well 90% of the time and the customer service people were great every time I had to call in. there is something seriously wrong with this account though.
Amanda Brasuell
TERRIBLE!! For a company with the word CARE in it, they are not very caring at all!! Had a credit limit of $4500, hadn't even used 1/4 of my available credit yet they lowered my credit to $690 right before I need to use it for upcoming medical expenses!!! I have never missed a payment nor have been late making a payment and there's no exceptions, I explained to customer service and there's nothing they can do... it's just the way the system is. Not very caring or understanding at all!!!!!!!
Donna Hamrick
After being very happy with this app for years, it has been 4 months and it isn't working anymore. I notified Customer Care. Even with uninstalling and reinstalling, it isn't working. I can log in but then it refers me to the website or phone to make payments or get account information. Why???? I had given this app 5 stars but am changing to 1.
phantom casper
haven't been able to log in thru this app for over a month. keeps saying account servicing issue. website login works just fine. so it's not my account. uninstalled and reinstalled the app but still the same issue. I tried to reply to your email and it was automatically returned. as of 9/26/25 I still have issues logging in with the app.
Rebecca Connors
After the latest change to log in, I have to go through a 2 step process using my social security number and then it kicks me back to a blank log in screen. I can get in if I uncheck the remember me on the log in screen but then even after choosing to use biometric log in I still have to enter my username, password and social security number. I liked the ease of use with this app but it's no longer easy to use. Hope this can be fixed.
Rebecca Lawrence
I think this might be the WORST credit experience I've ever had. I got it because I was desperate from a sudden cat vet bills and every part of this has been bad. When I pay DOWN my balance they suddenly lowered my limit which messes with my credit. And there are so many hidden fees and auto enrolled charges that you can't opt out unless you call and go through all that system, which is bad on its own. I am ACTIVELY telling everyone I know to NOT use this. Best experience was closing my account.
Selena Figueroa
Care Credit has been a wonderful thing to have for unexpected medical expenses for both myself and my dogs. However, the past 2 updates have made it impossible for me to log in using the app. It keeps saying my login credentials are invalid even though I've logged in on the website with the same credentials with no issues.
Lexi Wright
Can't log in, same as that other review! put in the correct username and password, enter the last 4 of TIN, and it loops back to the login screen. tried all the basic troubleshooting steps, cant get it to work. super disappointed that they havent figured out how to make a decent app when we over-pay them so much. I know ya got money, spend 5 minutes making a good app.
