Weired app as I was charged too much for an order of simple Pulow and they showed it was for 29 AED and when I closed it it shows 47AeD which is clearly a scam. when i contacted to cancel the order they charged me full amount and cancelled the order as well. according to them the restaurant says they made it ready within 1 minute which is something not cooked for me specially and Careem can't do anything with restaurant Killing this useless app as I can get better deals and prices on Noon.
yu harvey
BE CAUTIOUS TO LINK YOUR BANK ACCOUNT. IF THEY DOUBLE CHARGE, THERES NO WAY THEY WILL HELP YOU GET IT BACK.. Very Poor Customer Service. I have been double charge and when i seek help thru the app, they responded after 3 days and the other one after 19 hours saying case resolved. But no one, as in NO One will take your complaint in an immediate manner. Also send an email, but again, no response as usual.
Binu Daniel
If there were a smaller rating I would have gladly given it. It is a highly unreliable app with very limited technology. The GPS quality is abysmal, and it extremely disappointing especially if you are in a timecrunch. In the recent past, it has become so pathetic especially in the availability, the route planning, and the quality of customer service.
Ann Han
App not very accurate. Several times the drivers could not find us and cancelled. Did not respond back to refund request when drivers cancelled trips; took the money but no responses back. Had money taken out for trips we didnt book. Was difficult to tell which direction the driver was coming from and very often not accurate when the driver would arrive. Very unsettling because you cannot see the drivers driving route; could be taking you anywhere. Very shady app and poorly designed and managed.
Alen Feshete
The application is great but the service sometimes is not good. I once requested a taxi then the driver got lost. Then he told me to cancel the trip. The customer is the one who pays for cancellation of trip. However I cleared the issue by taking another trip. This time the driver was way professional and great help from the customer service I still paid for the previous incident but now all is well the second staff team helped big time.
Mustafa Elias
I had a very disappointing experience with this service. They offer a “Box” delivery option between two points, but nowhere did they mention that it is limited only to Dubai. The app allows you to select other locations, and after my order was picked up, I received a call saying it would be cancelled because my location was out of their coverage area. Now I have to wait 7 for a refund. This is extremely frustrating and misleading. Definitely the first and last time I will be using this App
Murtaza Dewaswala
I transferred money through Careem and applied the promo code '20back' but didn't receive any cashback. And after complaining, I received different replies each time and in the end I was told that the promocode wasn't applicable. So, why the advertised in the first place? Only to fool the public and lure them to transfer money at poor rates! This app was very good at the beginning but now it has gone from bad to worse.
Noel Cubal
Worst app. First, my order that was supposed to be fast delivery arrived more than an hour late. I submitted a complaint and got 15 dhs refund as a token. Then I found out the item delivered was the wrong size, so I complained again. After a few days, I was suddenly logged out of my account and couldn’t log back in no matter how many times I tried. Very disappointing experience.
Niloofar Pahlavan
I ordered groceries and paid for it using my Careem wallet. when I received the bags, some items were not there, and they were not on the receipt that the driver provided me. So basically, Careem charged me for the items that were not bought. There is no customer service agent to talk to, and the automated help service doesn't get what I say. I lost trust in Careem. I try to use any other app, but them. Watch out for your money!
Leen Hiasat
even though its one of the oldest apps ever, they still can't manage it well! i had issues with it about 10 years ago when i downloaded it in a different country and then it refused to change the currency ever again!! now i ordered something and they assigned it to a driver way too far from the shop location it took 1 hour and a half for me to get the order! and when calling customer service they did nothing!
