Reviews for CARFAX Car Care App

I do not recommend this app for logging standard maintenance records. Once a record is entered it cannot be altered or changed if you get it incorrect whether it is not listing everything that was done at a service or getting the mileage wrong, there is no fixing the problem. Tech support is non-existent they will just email you back telling you that they will look into the problem and that's it. I cannot recommend this app

Helps keep track of the maintenance required. I like that you can go back and looks up notes from the last services. 11/21/2020, I updated the app a couple days ago. Opened it today only to find that its asking for me to log-in, at which point I had to reset the password. Once I did that, the app asked me to add vehicles. Well as it turns out all of my vehicle information and maintenance history for both vehicles is COMPLETELY GONE. All my records since about 2014 or 2015. WHY????

This app is cool because it auto populates when you get service or register your car or there's an open recall. You can then edit each entry or create your own. Things I don't like: -You can't enter two different gas stops on the same day. -You can't add reminder items to the dashboard. There are so many more services to keep track of. -You can't add info about the tires that came with your car without it thinking your purchased new tires and making a service record for it.

It's a neat app, I got tired of using notepad, it shows me services dating back 10+ years. But whenever I try to add/edit the date of a service I did, or add a note, it sets the date back a day automatically which is not functional, It shows my registration due date but its months off. In the dashboard it only shows a select few when something is due but not in the "history" tab where you can add your own services.

This app is very helpful but has 2 big issues: First, you can't track milease on multiple sets of tires (like summer/snow). Second, you can't print/export your records to pass to a buyer when selling your car. Lastly, just as a suggested improvement, it would also be nice to track more fluid change intervals, especially brake fluid which is recommended quite frequently.

Good idea, but the app falls way short. A few weeks after loading pics of 2 years of service receipts, I went back to look at one and it only loads a black screen. I can't see any of the receipts I loaded in, they all only show a black screen. can't add your own shops, can't customize the service intervals. My dealer paid for a Carfax subscription for my car, but they can't combine the account with my account that has all the service and upgrades logged with receipts.. useless & frustrating

Was going to give five stars for a great app. However, that was before I learned this app made 279 attempts to send my tracking information to Apptentive and Adobe- including my GPS coordinates!!- in the time it took me to create an account and look at my cars' records!!! No wonder they want me to allow access to my location at all times!! One star and deleted because they obviously can't be trusted!!!

A pretty solid app for tracking a lot of data about your vehicles. However, it lacks the ability to not only track important metrics like spark plugs, coolant flush, fuel filter, air filter, cabin filter, etc. Additionally, there's no way to add these variables manually. If these features are added, I'll definitely update my review and rating. Carrying over all this information between sellers and new owners based on VIN would be incredibly helpful too.

Mixed. I like being able to track fuel usage / mileage. Issue #1 - I was not able to add my license plate to the record. The screen came up and let me enter stuff in. The Check ✔️ icon did nothing and just closing it would not save information. Related - The Lic State function did work. Issue #2 - I wanted to add Alternator Replacement. It was listed as an option. It would NOT let me add it as an expense. Issue 3 - It keeps saying e-mail not verified. I go thru the routine and still not V'd.

Been using this app for years now. The only complaints I have against it, is that it no longer shows the "fuel tracker" chart. It keeps saying not enough data. I have data dating back to 2022. Also wish the uploaded receipts were retained by the account and would sync between multiple devices. Makes no sense to upload it, but the data stays on the device. Not sure of the point of signing into an account when nothing syncs. I have 4 cars on this app, id hate to have to switch apps due to lack of

Very helpful for keeping a record but for some reason isn't tracking my miles properly or calculated how many miles driven since last oil change. You have to manually enter your daily miles but when I do it doesn't properly update info. For example, it has been 3400 miles since last oil change and according to carfax app it only has been a little over 1000 miles lol! Aside from that loving it for the most part otherwise.

7/1/25 - Reinstalled and App is fixed again! Progress is happening! 👍 5/31/25 - App no longer works (Android). All the cars in My Garage are no longer there and I'm not able to add them back. Uninstalled/reinstalled did not fix. Contacted Support-they're aware of issues with no ETA for the fix. My workaround is to access Carfax Car Care account via: 1)online website, 2) Geico mobile app. Although both methods allow me to access My Garage, certain features like Fuel Tracker are missing.

App works well enough for me; but I have two suggestions. 1) Give users the ability to create a backup of ALL CAR DATA they have entered manually--repairs, gas tracker, tire mileage, etc onto the phone's SIM card, internal memory, or a desktop or laptop computer. Having driven the same car for years, losing that data is very risky! 2) Add a way to switch from dark to light mode and vice versa (if that setting exists, I can't find it). Does dark mode use the phone's system settings? Thanks.

This used to be a great app. I had all my vehicles stored. And I loved that when I took it in for service it was automatically updated. Got a new (to me) car yesterday and tried to add it to my garage. Got a "Oops that didn't work", then a "Already associated with your account error". I tried clearing the cache but when I logged back in all my cars except one are gone. Still can't add the new car. I am very disappointed.

Have alot of time and effort involved on recording the maintenance on my cars and attaching pictures of receipts. Recently I noticed one of my vehicles was no longer in the garage portion of the app. I have reached out a couple of times now to support about the issue but after over 3 weeks still have not heard anything other than "we are experiencing high volumes of customer requests. We are aware that you are still awaiting a response to your request for assistance". Very disappointing!

If everyone had this app. Everyone's Cars would last much longer. I wish the password would stay on. once in a while you have to retype it. I wish it would let you write notes without to have to enter anything for service. I would like more flexibility in fluid check section. Would like to be able to create our own service. Like I do a series of things at 250 miles/weekly. Would like that to be an option

Moving from Carango. Wanted to try something different. So far so good. Wish I could track the type of fuel and the station. Once you enter a note you can't edit it or if you forget to enter a note you can't edit the entry. You have to create a new one and enter the note. Also would be nice to be able to import data from other mileage tracking apps.

It occasionally wipes all manual entries. I go to a mechanic who doesn't use Carfax, so I will enter the repair and maintenance history myself. For whatever reason, after adding a new car to my profile, it will wipe these entries after a while. It's a good thing I saved my receipts!! Recently, it even wiped 4 months of consistent fuel fill-ups, and I DON'T have the receipts for those, so I can't re-enter them. This is incredibly frustrating!

I really like the app, but it has a couple of issues IMO that I just don't understand. Why does the app limit you to fixed choices for service intervals, both mileage and months? If they must do this, there needs to be more choices, especially for the mileage interval. At a minimum, 1000 mile increments, but why not 500? Maybe allow 1 month increments for the time interval.

Excellent way to track all of your vehicle services. You can set anything in here: oil changes and you can set how frequent (3,000 miles or longer) before you need to get an oil change. The only gripe I have is that it adds miles to the car even though you haven't gone anywhere, so I have to reput the miles back. That's why it's 4 stars but this is darn near a perfect FREE app. You can put in the VIN number, license plate number, everything about your car here, even where you got it serviced!