Reviews for CarGurus: Used & New Cars

In January my Jeep was rear ended and my insurance deemed it a total loss. I was already thinking about purchasing a newer car but with working 60 hours a week going to all sorts of dealerships wasn't an option. I searched online as much as I could and installed a few of these apps. Let me tell you... This is the way to go. I was able to put in the year range, price range and must have features. I saved a few of the options and ended up buying 1 of the saved options that I found using the app.

I can't even explain how much I hate this app! Service! Everything about it 🤬🤬🤬 I used to love it, but now I get constant emails about cars that I've never even saved never even looked at and cars that I have saved once they're sold you can't delete them so it always shows that you have cars in your watched or saved list and constantly alerts you about it. DO NOT GET THIS APP!!!!!!

Now, this is the back of the list, I assume you are on top of other things more important, but, I have a few ideas to help your app assist people focus on snagging a keeper as quickly and smartly as possible. First, I really wanted an option to select multiple types of cars in a given search, because I would be ok with a hatchback civic or otherwise, and, if nothing matches a search, I think it should keep those settings the same when you go back so you don't have to start over to adjust them.

Very slow. Searches are terrible. I searched for all vehicles under $3k and it's giving me vehicles up to $55k! So I do a different search, then it gives me mostly no price cars. I clicked the box so it wouldn't, yet it still does! 2 of my boys wrote apps. They looked at it and said it is written terribly, like maybe a high schooler did it.

I generally use my Android phone to access CarGurus through Chrome, a web interface. Lately I have felt like the CarGurus site was extremely slow. so I opted to download the app and access CarGurus that way. my experience with the app is that it does not work. there is no way to look for used cars. If I click on used cars, it does not give me the ability to narrow down a particular brand. When the app begins to load and look for cars, it tells me it is searching through 40,540 cars. App=junk.

Edit 3 years later, still having problems with the search. One way gets 20 cars and the same search but selection a different order and I get 50 results. Also we are 2 full years past COVID, could we stop with the supply and damn lies. Please. Any car you want is available. Very difficult to use. Don't ask me to send you my experience, I don't work for you I'm not part of your ux team.

Not good. The car search screen is not effective at all. The slide bars are inaccurate and because they operate through touch, when you release the button it slips and the value is not right. For the entire car search filter, i would recommend type in boxes, min and max. And then ensure that the search results fit the search criteria. Ive done searches where i wanted cars less than $10k. Once i hit send i still see cars for $19k, or $21k (and they are not sponsored ads) please fix this issue.

Same as Carfax. Only wants your information will only let you shop in areas where you know the ZIP codes. What if you don't want to buy cars near you and don't have a specific zip code? 9/1/20 already erased app. Don't need an app with learning curve. 3 years later same story. Just added back, still sucks. I use autotempest to search for cars now. It's a lot more efficient than han using any of these car buying apps.

your pages don't load properly in the internet format or the app format. You send emails showing a new listing, but when I open it, it's for a different car than the one in the email. And worse, you send me info on cars that are far away and not within the parameters of my indicated distance. You're making it more frustrating to shop for a car than it's worth.

Most results are out of town/out of state despite the search area you choose. I'm not going to buy and ship a vehicle I haven't seen or driven from another state. This used to be a great app that I recommended to everyone I know! Now its just a way for dealers to try to sell their vehicles to people on the other side of the country. Uninstalled as I am sick of seeing something I really like, only for it to be 1,200 miles away. I want to see/buy something local that I can look at and test drive!

This app used to works pretty well. Now navigation is just dumb. If you are browsing by make & model you can return back to the manufacturer list but there is no way to return to the model list. It just skips right past that navigation screen. I like to browse thru multiple models from the same manufacturer. Well, sorry, can't do that. You have to start all over from the beginning if you want to see another model. Like I said, just dumb.

good interface but when you're trying to find a vehicle in your local market it's kind of hard since there's so many listings that come up that day will ship to you. so even if you put a radius of 25 miles you get hundreds of listings from all over the country. that's great when you want to look at pricing but if you want to actually test drive the car it takes a while to find one local. I wish there was a checkbox for local listing only

CarGurus is hands down the best place to start your car shopping. User friendly, lots of vehicle details, and offers good recommendations / even points out red flags (high price, rentals, etx.). Of course it doesn't have every listing, so once you get an idea of price and style I recommend using Google or other platforms to make sure you aren't missing something closer to what you want.

The listing are mostly from dealers, and there's no indication whether a particular dealer is reliable or not. You know what people say about used car salesmen.. The app itself often have technical glitches. For 2 days in a row it's showing message like "technical difficulties". Once I save a search it starts to send me emails . Not useful app. Seems to be supported by the less than reputable used car industry.

I like this app, save for one GLARING shortcoming: I can't see the cars that I've saved to my list that have been sold, so for example I have 34 saved cars, yet only 21 pull up. I want to be able to see even the ones that sold, so I can look for similar cars/features in the future. Currently, I have no idea which items were sold or taken down of the 13 missing saved cars on my list, and THAT'S frustrating.

It is not a bad program and can be helpful if you are looking for a vehicle, new or used. The one complaint that I have is that the App sends what I consider to be too many notifications to my Cell, Emails, Facebook, and more. I was looking 👀 for a specific type of car, but I was getting notes on other cars. But I did use it, and other apps while I was searching. After I quit the App, I still got notes on cars! This thing works well but I think some bugs. Useful App, and delete when done!

This app is missing basic features. One big problem is you can't create a search for a car unless there's at least one car in your area matching the search. So if I want to create and save a search for an uncommon car in my area and get notified when one shows up, it's impossible to set this up with the app. I can't understand why they won't let you make a search unless at least 1 car matches the search. This is a very basic feature and the app just completely doesn't let you do it.

I don't know how this app has such a high rating. It is absolutely awful to use. The UI layout is good and the platform has great participation from dealers but it's barely usable. If you close the app and re-open it you have to start your search over. It does not save ANY preferences for your search. If you search for a make and model, then filter by price, features etc and close the app, then open it again you have to start from scratch. Narrowing a search for a truck is a nightmare.

Extremely frustrating app. Whenever you're searching through vehicles and you click on a certain vehicle for details, when you go back, it takes you to the top of the search list. Sometimes, you can search within your pre qualified budget, and sometimes don't work. The latest issue is it won't show me the information of the financing company. Like estimated monthly payments based on down payments. Fix the app. Do you not see all the negative reviews?

This app and the site was useful but not any more. I get spammed with car listings that do not match my search criteria. And I have no clue where my saved searches are or what it is for. App does not show that information on the list view. I had it with this app. Deleting it! Cannot change the zip code and get a listing , a basic operation.