Reviews for Caribou Coffee®

Using this app is sub-par. The interface feels outdated, and I found the process to add gift cards to my Perks account absurd. It was not intuitive to add the first card, and it's ridiculous that via the app you are unable to add additional cards to your Perks balance. To add insult to injury, the website also blows. When adding another gift card you have to redundantly prove you're not a robot multiple times since it doesn't automatically prompt for a PIN, even though it's impossible without.

Ever since the new update, yall take my money but don't send the order to the store. I've gone 2x in a row now, never had an issue before, but now I cant get an order through. Just had an embarassing moment in the drive through, was given customer service number, and they weren't even open!! I love caribou, but this is extremely broken. Please fix so I can give my 5 star review back.

I greatly miss the "recent purchases" feature on the old app. It allowed me to easily order from different locations without having to re-select everything everytime. It felt more like true "one-click" ordering. Absolutely despise the extra steps which very often lead to making mistakes with either selection drink or location. Please bring back the old recent purchases feature.

They fixed the bugs! So I've upped my rating from 1 star back to 5 stars. :) It used to crash when doing anything related to location permissions and when setting up a credit card on file. But it hasn't crashed once in the last few days. I like the new app interface more than the old, but I still get confused about the weird categories on the menu. Sometimes it's hard to find things. But I use this app multiple times a week again, and I really like it. :)

App content and functionality is good, but if you're going to throw notifications at me daily, let me read them. 6 months and the notifications are still mostly useless, too long to read in preview, don't expand to view all text, and clicking through just leads to the main page of the app. I will gladly use your deals if ever I could find the things. Also, the way you actually pick a reward deal when you can figure it out is a bit obscure/needed some explaining. I feel self-conscious using your app in your line if anyone else is waiting behind me.

Something is always glitching or not working right with the app. I had 3 issues with the app in the last 10 days: it didn't give the right points, a featured perk didn't show up on the day it was supposed to, & the app would not work at all in a different store than the one I normally go to. I've sent multiple notices to corporate to have them help & fix things, but not only have they not responded, they actually took points out of my account. Caribou doesn't care about their customers.

Loved it. Until all of a sudden this month I'm getting hit with double charges after using the mobile pay on this app. What the hell Caribou?! I won't be visiting your stores until I receive a refund for the latest double charge. No communication was ever sent to me about this error or the other refund they sent me. I only figured it out due to checking my bank statements. Check your accounts if you use this app!!!

I'll get pop up notifications showing what the deal of the day is. once that notification is cleared, there's no way to go back in the app to see what that deal was. when bringing up the deal at the store when ordering, the worker has no clue what I'm asking about. trying to use these deals kinda makes you look like an idiot that's just asking for handouts. this has happened every time I've tried using those deals, so I no longer attempt it. ¯\_(ツ)_/¯

The app seems fine so far. I wish that I could just use it to check in instead of shouting my phone number into the call box, but thats a training change not the app. The only thing I really dont like is that theres no option to add sweetener to my drink when I order through the app. Which, if anyone has ever put sugar in a cold coffee drink, you know it just sits as grit at the bottom. If I could order it ahead, they could mix it with the espresso.

Easy to use. Navigation is great. Featured items on their own tab so you always know what is new. I can order from home 35 minutes away and my morning coffee and breakfast is ready when I get there. Never cold. Some online ordering apps require you to be within so many miles of the store. Not this one. Would be nice is to know if what you ordered is unavailable either by giving Caribou teams the ability to message back or call or by inventory stored in linked software at the store.